This vacancy has now closed

Outreach Worker

  • Part time
  • £21,021 pro-rata
  • Edinburgh with travel to outreach projects and care homes around Edinburgh & Midlothian.
  • Closing 10th March 2023

  • Advertised from 3rd February 2023
  • Travel expenses outside of daily commute covered in line with ACE IT Scotland policy. 21 hours per week 9.00am to 4.30pm over 3 days ideally Tuesday to Thursday.
  • Annual leave – 30 days pro-rata (including public holidays). One paid volunteering day per year. Contributory pension scheme


ACE IT Scotland exists to advance the knowledge and connectivity of people over-50 in Edinburgh. Through digital skills coaching projects delivered across Edinburgh to improve the wellbeing, independence and active involvement of older people.

We are looking for an experienced, enthusiastic, and caring person to help develop and oversee our outreach work throughout Edinburgh.

We have a team of dedicated, trained volunteers to work with older people across our projects. Your job is to work along with our existing two outreach workers and the wider team to ensure that projects run smoothly and that volunteers are supported to deliver the highest standard of service to our learners.

Main Responsibilities:

  • Support volunteers working in ACE IT outreach projects within partner locations across Edinburgh and Midlothian and at the ACE IT office.
  • Work with the Development Coordinator, Manager and other staff to identify opportunities for improvement and growth across our services.
  • Monitor, evaluate and report on our outreach projects, to include; - compiling weekly reports from feedback forms on outreach activities, monitoring attendance and creating case studies to give an understanding of the impact our services are having on the learner and what lessons can be learned
  • Liaise with external stakeholders to optimise the number of learners accessing our services.
  • Keep an inventory of all equipment and troubleshoot any equipment problems.
  • Undertake any appropriate tasks delegated by ACE IT Scotland Manager.

Person Specification


  • Good IT skills, including demonstrable experience of MS Teams, Office and knowledge of Apple and Android systems.
  • Strong verbal and written communication skills
  • Interpersonal skills. You must be good with people, patient and compassionate.
  • Experience and understanding of older people’s needs, including those who have dementia and other vulnerabilities plus the importance of confidentiality and safeguarding.
  • We empower ACE IT leaners to build the confidence to help themselves, achieve their potential and to live with more independence. You must believe in this ethos.
  • Reliable and well organised
  • Ability to travel around Edinburgh and Midlothian

Desirable but not essential

  • Experience of working with older people
  • Experience of the charitable sector and working with volunteers
  • Able to create original written material such as ‘How to’ guides for use on the ACE IT website .
  • Full driving license and own transport

Disclosure Scotland PVG -this role is subject to satisfactory completion of a PVG Scheme check.

Application notes

To apply please send a cover letter stating why you think you are the right candidate for this role along with

your completed application form and GDPR form to ACE IT Scotland Manager, Iain Couper

by 12noon on Friday 10th March 2023.

If you would like to know more about the role, please email or have a chat about the role by calling Iain Couper on 0131 667 2053


Your privacy is important to us and we want to communicate with our learners in a way which has their consent,

and which is in line with UK law on data protection. By signing this form, you are confirming that you are

consenting to ACE IT holding and processing your personal data for the follow purposes. To keep me informed

about news, events, activities and services. To include my details in the Database that is used to further improve

our service. To process my data for statistical purposes.

We will not share your details with any other organisations. You may withdraw consent for any of these purposes

at any time by contacting us at: ACE IT Scotland, 25 Nicolson Square, Edinburgh, EH8 9BX Email Telephone 0131 667 2053