You will be helping disabled people feel unstoppable. As Family Support Team Lead in the North of Scotland you will be delivering vital support to families affected by spina bifida and hydrocephalus.

You will be the person who will empower them to reach their potential, offering one to one support and coordinating chances for people to get together, make friends and build their support network.

You will be the person that raises awareness of spina bifida and hydrocephalus within the community and with service providers to ensure that no one affected by our conditions feels alone.

What Spina Bifida Hydrocephalus Scotland can offer you

Flexibility – We offer flexible working, including the opportunity to work from home or around caring responsibilities.

Motivated and supportive colleagues – Staff scored SBH Scotland as 9 out of 10 for motivation and a supportive work environment.

An opportunity to express yourself – Staff scored SBH Scotland as 8 out of 10 for being supportive in taking risks with new ideas.

We also offer: Workplace pension scheme, salary sacrifice scheme, death in service benefit, childcare voucher scheme, 30 days annual leave entitlement and 4 days Public Holidays.

Role reports to: CEO

Key duties and responsibilities:

To be as unstoppable as the people we support.

• To coordinate the delivery of engaging social groups for our children, young people, adults and their carers.
• To provide one to one support to people with spina bifida and hydrocephalus and their families – offering specialist information and advice.
• To work with families and people with spina bifida and hydrocephalus to help them advocate for services and support.

To be a team player who unifies people around our cause.

• To liaise and work in partnership with other statutory and voluntary organisations to respond to and develop resources to meet the needs of service users.
• To manage and motivate a small team of sessional workers and recruit volunteers.
• To work with fundraising and communications colleagues in identifying stories that can promote the work of the charity and motivate our service users, supporters and staff.

A commitment to continuous learning and improvement.

• To provide regular analysis of the service’s impact.
• To ensure that reporting and recording of all service user intervention is accurate, up to date and secure.
• To gather data and feedback to learn from failures and apply learning to improve processes and service delivery.
• To ensure all Safeguarding disclosures and regular updates are notified and recorded as per current SBH Scotland guidelines.

The National Autistic Society is the UK’s leading charity for autistic people. Since 1962, we’ve been transforming lives, changing attitudes and helping to create a society that works for autistic adults and children.

We transform lives by providing support, guidance and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Autistic people turn to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

We change attitudes by improving public understanding of autism and the difficulties many autistic people face. We also work closely with businesses, local authorities and government to help them provide more autism-friendly spaces, deliver better services and improve laws.

We have come a long way but it is not good enough. There is still so much to do to increase opportunities, reduce social isolation and build a brighter future for people on the spectrum. With your help, we can make it happen.

Who we are looking for:

We are looking for a highly motivated and results driven individual with extensive experience of volunteer management, to join our team as a Senior Branch Engagement Officer – Scotland.

Our network of Branches are entirely volunteer run by parents, carers and autistic individuals who want to make a difference to autistic people. They are local, community led and entirely responsive to the needs of autistic people in their area.

In this role, you will be responsible for supporting these branches to implement policies and procedures to keep activities safe and legal and become more sustainable.

To be successful, you will have good communication skills and have strong leadership qualities. You will need to have a good knowledge and understanding of volunteer management and be educated to at least university degree level in an appropriate discipline or proven track record in the field.

Where you will be working:

This role will be home based, so you must be able to work remotely (IT equipment will be provided). Candidates must be based in Scotland.

This is a permanent contract working 35 hours per week, Monday to Friday.

View the job description

What we can offer you:

• Pension scheme
• 25 days annual leave (pro-rata)
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
• Online staff discount scheme for a range of benefits (cycle to work scheme, season ticket loan)
• Access to a 24-hour employee assistance programme
• Access to the Headspace App

About Tripod

Tripod is a small, independent, non-profit workers’ cooperative based in Edinburgh. We build the power of social movements tackling the root causes of injustice in Scotland and beyond. As a collective of facilitators and educators, we connect people and develop skills to embody the liberated futures we’re fighting for. We seed active solidarity and strengthen strategic collaboration within and across movements.

You can find out more about Tripod on our website. We’re in the process of developing our 2025-2027 strategy, you can find a sneak-peak on our blog.

About the Role

You will be responsible for coordinating our Consultation, Collaboration & Training (CCT) programme, which is Tripod’s income generating arm. As a non-profit, we offer training, facilitation,and other support on request to funded organisations using a sliding scale, to enable us to offer support to grassroots groups and movements with fewer financial resources. Due to high demand, one of our areas of focus for the coming years will be anti-racism training for white and mixed-race teams. As a worker-led cooperative, each member of staff also takes responsibility for Tripod’s smooth organisational functioning as we move towards our purpose together.

Co-Directorship

This role will involve an interim period of 8 months. This will be an opportunity for us to review how we have been working together and decide if you and Tripod are a good fit. This will also enable us to decide together if you should become a Full Member of the workers' cooperative which would involve being legally registered as a Director and participating fully in overall strategic and organisational decision making.

We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.

This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.

The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.

Employee benefits

Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.

Core Duties

• Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
• Support advisers to produce accurate, legible and complete client records.
• Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
• Undertake advice work as and when required.
• Implement effective Triage Service
• Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
• Actively implement the Aims and Principles of the CAB service, together with its other policies.

Essential Criteria

• Delivery of advice and information services to clients.
• Ability to work without supervision
• Basic training skills
• Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
• Ability to analyse and interpret complex information
• Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively

Desirable Criteria

• At least 2 years’ experience of supporting others in advice provision
• A working knowledge of CASTLE for the purpose of recording client cases
• Commitment to ongoing training
• Working within the voluntary sector
• Experience of supporting vulnerable clients