Energy Advice Assistants
- Full time
- £26,071 – £28,974
- Thenue HA, 423 London Road, Glasgow G40 1AG
- Closing 17th February 2023
- Advertised from 1st February 2023
- Plus 5.25% pay award from 1 April 2023. 35 hours per week. Duration: Fixed term until January 2025
Role
Thenue Housing Association provides high quality housing with a stock base of approximately 3,000 properties in our six main communities located in Glasgow. Thenue Housing Association has always gone beyond our core housing responsibilities to address the wider needs of our communities and we have successfully secured funding through the Energy Redress Scheme to deliver an Energy Advice Project to our communities.
We are seeking 2 Energy Advice Assistants to join our Energy Advice team. The project will consist of 3 posts 1 Energy Advisor and 2 Energy Advice Assistants. The team will provide a free, impartial energy advice, information and advocacy service. The service will be accessible to low income and vulnerable households who are struggling to heat homes and pay energy bills, and tenants who are in energy debt or at risk of energy debt.
You will have practical experience of providing advice and advocacy in a community / voluntary setting as well as experience of working in a customer focussed environment. Key to the role, you will have experience of working with people from a wide range of backgrounds including vulnerable and ‘hard to reach’ individuals. You must be willing to work towards to a City & Guild Energy Awareness Level 3 qualification.
In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. Thenue have introduced and are trialling until 31 March 2023 Flexible First, a combination of office and home working with 3 additional leave days. An Enhanced Disclosure check will be required for this post.
Thenue aims to be an equal opportunities employer.
Application notes
All information and the application details can be downloaded from the EVH Website evh.org.uk/recruitment/need-a-job/current-vacancies
Completed applications should be returned to recruitment@evh.org.uk
Closing date for receipt of applications is 12 noon on Friday 17 February 2023.
Interviews are expected to be held on Wednesday 1 March 2023 these will be in person interviews.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Technical Team.
The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Factoring Team.
The successful candidates will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a retirement housing manager. Our retirement housing managers are responsible for the safety and security of our retirement complexes and passing on concerns about the safety and wellbeing of our tenants to their housing officer.
They are a familiar face in our communities and provide a comprehensive, high-quality housing management service to customers. Our retirement housing officers also work with our customers to help them use technology and access the online services available to them.
We’re looking for people who:
- are able to work on own initiative
- can respond to a crisis situation in a calm and practical manner
- are enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation;
- are passionate about delivering excellent customer service; and
- can work collaboratively with our customers and partner agencies
Applicants should have:
- at least two years’ experience in managing a retirement or similar scheme;
- a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
- excellent interpersonal skills;
- knowledge of older people’s services;
- be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
- elementary food hygiene certificate;
- previous experience of managing staff;
- basic IT skills; and
- demonstrative experience of managing a challenging workload.
We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.
This post is subject to a Basic Disclosure check.
Customer Services Assistant (permanent)
- Full time
- £23,362 – £26,419
- Muirhouse, Edinburgh (On site)
- Closing 10th April 2024
Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of those living within our communities.
While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. Muirhouse Housing Association are passionate about supporting our tenants and have a community focus on developing and creating positive partnerships with others in North Edinburgh.
As a Customer Services Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small staff team committed to providing the best possible services to those living within Muirhouse. As one of the main points of contact with the association you will be an integral part of helping build and maintain the positive relationships we have with our customers.
You should be able to demonstrate:
- Excellent administrative skills
- Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
- Outstanding customer care skills and customer focused approach to service delivery
- A self-motivated, enthusiastic and flexible attitude to tasks
- Ability to engage effectively with customers, tenants, colleagues and external stakeholders
- Ability to achieve excellent performance results
- A positive and approachable attitude which meets the values of Muirhouse Housing Association
In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff.
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