This is an exciting opportunity for an individual who is passionate about climate action, good governance and charity management to take a key supporting role in building the community led network and ensuring its success.

This person will be an excellent administrator with a keen eye for detail, supporting the organisation to achieve its aims and objectives through the management of everyday operations.

This will include ensuring compliance with all policy and related expectations of a publicly-funded organisation, managing HR strategies, volunteer agreements and day-to-day finances such as payroll and expenses.

As part of a fast-paced environment and collaborative team, there will be an opportunity for you to grow and develop in your role. You will initially play a key role in the set up and establishment of management processes and systems for the new charity, the development and implementation of the organisations’ fundraising strategy as well as supporting the networks’ activities and events to ensure their success.

Edinburgh Communities Climate Action Network (ECCAN) is a network of over 60 community group members and 100 individual members. ECCAN has recently been approved as a Scottish Charity Incorporated Organisation by OSCR. We aim to engage and empower individuals and community groups in taking meaningful action to address the climate and nature emergency, working towards a just, thriving and resilient Edinburgh.

This is part of a strategic Scotland-wide network of regional Climate Action Hubs, supported by SCCAN - Scottish Communities Climate Action Network.

You will have a background as a PA, team administrator or a voluntary organisation administrator, with experience supporting staff and teams to excel in essential organisational activities.

Additional Requirements: The post holder will be subject to a Disclosure Scotland check.

Location: You will be based in member premises in the heart of the city, working closely with other agencies and colleagues across Edinburgh. Flexible hot desking is possible in various community locations as well as home working.

Responsible to: ECCAN Network Lead.

Who are we?

At Worldwide Cancer Research, we start new cures. Cancer is still one of the leading causes of death worldwide, but cutting-edge science can give us hope. Discovery research seeks to uncover new knowledge that could change the way we think about cancer. It reveals new ways to prevent, diagnose, and treat cancer that can save lives.

We actively seek unconventional and imaginative ideas from scientists at all stages of their career, across the globe. In some cases, we are the only organisation that will fund a scientist’s idea. We take an unbiased approach to research funding by focusing on supporting only the best ideas for new cures. By having a diverse research portfolio, we increase our chances of finding breakthroughs.

Our vision is of a day when no life is cut short by cancer, and we believe we can achieve this by starting the life-saving advances of the future by sowing the seeds of discoveries. Anyone that helps bring forward breakthroughs – including our staff, our supporters, and the researchers we fund – is a Curestarter.

As a charity, we are committed to opportunity without barriers, and we are striving to seek, value and learn from different perspectives and experiences. We want Worldwide Cancer Research to be an inclusive organisation – where everyone can be themselves and feel valued – as diverse as the scientific community we fund and the families whose lives we impact.

We are committed to ensuring that we provide equal opportunities to every applicant regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We aim to ensure that our recruitment process is unbiased and that everyone is treated equitably. In support of this, we have pledged to ‘Show the Salary’ for our roles and we are a registered Disability Confident Committed Employer, because our team members are at the heart of everything we do.

To help start new cancer cures around the world and fund discovery cancer research, we are looking for a Supporter Care Executive to join our busy Marketing and Supporter Experience team.

About the Supporter Care Executive role and why we need you

We are looking for a Supporter Care Executive to join a team delivering a sector-leading service to our supporters, who are known as Curestarters. The Supporter Care Team builds lasting relationships through honest and respectful conversation; you will drive supporter loyalty through excellent stewardship and fundraising assistance, whether by phone, email or mail. You will also carry out administrative tasks to assist in the smooth running of the Supporter Care Team.

As the first point of contact for all Worldwide Cancer Research Curestarters, you can make an impact every day with our team by maximising fundraising income and supporter engagement. Everyone in the charity plays their part in curestarting and demonstrates our values in their day-to-day work.

The charity’s values are Curious, United, Real, Entrepreneurial and Spirited, which you can readily demonstrate day to day. You will be an advocate for our vision and act as a role model for the charity when in touch with prospects. We consistently offer opportunities for employee voice, our cross-team diversity and inclusion group is open to all, we have recently introduced a nine-day fortnight and we review our benefits annually.

We’re looking for a Customer Care Executive to join our team, this role will be known internally as Supporter Care Executive.

Hours: Full time and permanent. 35 hours a week over core working hours of 10am - 3pm, Monday to Friday, with a one-hour lunch break. The office is open 8am – 6pm daily and our hybrid working policy requires all full-time employees to work at least two days a week in the Edinburgh office.

Benefits:10% employer pension contribution; employee assistance programme and counselling service; enhanced maternity/paternity/adoption pay; enhanced sick pay; 31 days’ paid holiday/year plus four paid winter public holidays; 2-weeks fully remote working/year; three paid carer days/year; death in service benefit; cycle to work and travel season ticket schemes.

To support the Team’s work-life balance, we work a nine-day fortnight where the charity is closed every second Friday.

You will find the full job profile and our benefits on Worldwide Cancer Research careers

About Us

Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.

About The Job

This is a key role in the organisation supporting the Chief Executive and Leadership Team (LT) to execute and deliver the strategy. You will be a highly visible and pivotal member of the team arranging support and access to the LT and the Board of Directors. You will report to the Director of HR and Corporate Services, supporting the CEO and others with a range of diverse tasks and activities.

All Four Square employees must complete a Basic Disclosure and provide evidence of the outcome when received from Disclosure Scotland.

Main Responsibilities

• Proactive management of CEO and Leadership Team (LT) diaries. While acting as first point of contact for those seeking the CEO, diverting requests as appropriate.
• Provide proactive support to board members including recruitment, induction, SharePoint and events.
• Organises meetings including drafting papers for meeting and minute taking.
• Manage key governance documentation and KPI information.
• Other tasks as required to ensure overall administrative responsibilities of Four Square are met.

Employee Benefits

• 35 days holiday including public holidays.
• Pension with People’s Pension (employees 3%; employers 5%).
• Casual dress code.
• On-site parking.
• Access to Organisational Development Programme.
• Access to advice and support through our Employee Assistance Programme.
• 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
• 20% staff discount at Four Square Park Cafe *excluding alcohol.
• Access to exclusive deals and discounts through our HR platform.
• Access to a staff support fund to help with unexpected one-off costs.
• Involvement in Four Square’s strategy planning.

Required Qualifications and Skills

• Able to demonstrate recent experience of providing administrative support to senior stakeholders in a fast-paced environment.
• Ability to multi-task and prioritise with an everchanging workload.
• Ability to proactively provide support in challenging situations to resolve issues.
• Strong communication skills, both written and verbal;
• Ability to build relationships at all levels across the organisation and with external stakeholders.
• Highly organised with strong attention to detail.
• Advanced skills in MS Office Packages; and remote meeting technology.
• Able to be mainly office based to ensure collaboration with stakeholders and a consistent presence in the organisation.

About Us

Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.

About The Job

Our people are at the heart of the organisation and this role supports our team through all aspects of their time with Four Square. The postholder will oversee recruitment, deliver organisation inductions, support managers, monitor and arrange skills training and help deliver our payroll function. The role will have lead responsibility in delivering our organisational development programme Impactful People.

This is varied role working across our services and social enterprise which comprises of over 100 staff, volunteers, and students on placement. The postholder will gain exposure to a wide range of HR aspects and will play a key role in supporting the team.

All Four Square employees must complete a Basic Disclosure and provide evidence of the outcome when received from Disclosure Scotland.

Main Responsibilities

• Oversee recruitment, onboarding and deliver organisational inductions to new staff;
• Oversight and maintenance of the HR database, including producing regular reports to provide KPIs as well as ad-hoc reports when requested;
• Responsible for the administration of the employee assistance programme;
• Produce payroll reports for monthly payroll;
• Work with managers in handling employee relations matters including, investigations disciplinary or grievance issues, providing appropriate and timely support and maintaining appropriate records;
• Provide support to Director of HR and Corporate Services on relevant HR matters and support the delivery of Impactful People, our Organisational Development programme
• Produce a monthly staff newsletter, supporting the culture and providing information to all our staff;
• Able to step in to support business critical functions in the central team when required (full training provided);
• Conduct exit interviews and collate data on reasons for leaving;
• Any other tasks which support the HR and payroll functions within Four Square.

Employee Benefits

• 35 days holiday including public holidays.
• Pension with People’s Pension (employees 3%; employers 5%).
• Casual dress code.
• On-site parking.
• Access to Organisational Development Programme.
• Access to advice and support through our Employee Assistance Programme.
• 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
• 20% staff discount at Four Square Park Cafe *excluding alcohol.
• Access to exclusive deals and discounts through our HR platform.
• Access to a staff support fund to help with unexpected one-off costs.
• Involvement in Four Square’s strategy planning.

Required Qualifications and Skills

• At least three years’ experience of working in HR and ideally a qualification in HR, working towards a qualification.
• Ideally a Chartered member of CIPD or working towards membership.
• Proven ability to multi-task and prioritise an everchanging workload.
• Ability to take responsibility to proactively resolve issues and provide support in challenging situations.
• Strong communication skills, both written and verbal. Ability to build relationships at all levels across the organisation and with external stakeholders.
• Detailed focus, highly organised and able to plan and organise work with strong attention to detail.
• Advanced skills in MS Office Packages; and remote meeting technology.
• Office based to ensure collaboration with stakeholders and a consistent presence in the organisation.

Reports to: Director of HR and Corporate Services