VOCAL is the Voice of Carers across Lothian, a Scottish charity run by carers and for carers since 1994. We’re looking for a dynamic Carer Support Practitioner to join the team at our busy Carer Hub in Leith.
Working closely with a team of Duty Practitioners, the postholder will provide duty support, acting as first point of contact, for carers seeking support to improve their financial wellbeing. This will require the postholder to engage with carers by utilising a range of methods including telephone, in person, social media and webchat facilities.
Applicants will have experience in a comparable position and be able to demonstrate excellent person-centred support and communication skills as well as an ability to respond proactively in a fast-paced environment.
Applicants will be passionate about delivering good client/customer service and ensuring all carers receive a warm welcome and responsive support when contacting the centre.
Download the person specification / job description. Complete the application form and equal opportunities form and return to jobs@vocal.org.uk or by post to HR, VOCAL, 60 Leith Walk, Edinburgh, EH6 5HB
We welcome applications from under-represented minority groups.
Closing date: Thursday 20th April 2023, noon
Interviews: Tuesday 2nd May 2023