• Advertised from 13th December 2022
  • 28 hours per week- flexible to meet the demands of the service. Occasional evening and weekend work will be required. Fixed term till 31st March 2023 (significant probability of 1 Yr extensions thereafter ( conditional on Citizens Advice Scotland/Poppy Scotland funding (imminent decision)
  • Plus optional 5% employers pension contributions


Background:Poppyscotland heads a funding partnership of several other charities that support the armed forces community. This partnership has funded the CAB service to deliver an advice and support service to the armed forces community. The armed forces community is defined as those personnel who are currently serving, those who have served in the past, and their dependants. (This definition also includes certain Merchant Navy personnel).

Main Purpose: ASAP Regional Support Officer will work with the Citizens Advice bureaux in the defined regional areas. The officer will provide advice to members of the armed forces community, support bureaux in the provision of advice to the armed forces community, will co-ordinate regional activities and may provide training


• To undertake advice for members of the armed forces community

• To support bureaux advice workers in their handling of advice and support to the armed forces community by providing effective consultancy and guidance

• To establish good working relationships with each bureau in the defined regional area

• To participate in the identification of staff training needs and in the development of training materials and training plans, in association with national and regional colleagues,

• To provide training to volunteer and other advisers working in the relevant areas in order to maintain up to date approaches to benefits and other advice issues for the armed forces community

• To work with other voluntary and statutory agencies in promoting the growth of armed forces community advice and support in the relevant areas, including awareness raising work with community groups

• To establish and maintain a database of specialist agencies for referral purposes

• To establish and develop working relationships with other relevant agencies

• To monitor the operation of the Armed Services Advice service and identify areas of development

• To maintain accurate, confidential records of all casework in keeping with CAB service requirements

• To record and collate the amounts of benefit income raised and other statistics in order to contribute to the social policy work of the region

• Undertake any other reasonable duties as requested by the CEO

Team Work

• Attend and participate in the national and regional Armed Services Advice project team meetings

• Liaise closely with the ASAP Co-ordinator, Citizens Advice Scotland and other regional support areas


• Provide written reports for and attend 3 monthly supervision sessions and annual appraisal

• Provide reports for and attend any regional group meetings

Application notes

An application pack is available for download below.

Closing date: Friday 3rd February 2023 at noon