Prostate Scotland, Scotland’s prostate disease charity is looking for an enthusiastic Communications and Supporter Care Administrator to help us in our communications, supporter care and fundraising. Prostate Scotland is a busy active charity working across Scotland to inform, support and advance on prostate cancer and disease. You will play an important role in helping to look after our supporters and fundraisers, assisting with our communications and sending out merchandise to people supporting the charity.

This role will involve:

•Providing support to and administering local level giving and liaising with fundraisers in taking forward activities in aid of Prostate Scotland

•Supporting active fundraisers throughout their fundraising journey

•Administering donations and assisting with communications to supporters

•Helping on the development of fundraising and marketing materials and plans to promote Prostate Scotland’s work

•Ensuring that we have up-to-date information on our Customer Relationship Management System.

•Developing, sourcing, managing and dispatching stocks of branded fundraising merchandise and sending these out to our supporters

•Assisting with the co-ordination and development of communications activity with supporters and service users as part of communications and supporter care team

•Assisting with writing content for social media and website.

Your good people skills will assist us in working with local fundraisers and supporters to help develop fundraising for Prostate Scotland in communities and in events across the Scotland. You will also have the opportunity to attend and represent Prostate Scotland at local fundraising and supporter external events.

This new post will play an important role in supporting the charity’s communications and fundraising by providing support to and administering local level giving and donations and fundraising events and liaising with fundraisers in taking forward activities in aid of prostate Scotland. The role also will involve helping administer donations and assisting with communications with supporters, along with helping on the development of fundraising materials and plans to promote Prostate Scotland’s work.

Good administrative, IT and digital skills will be important. Prior knowledge of prostate cancer and disease is not required (though helpful) and training about this will be provided.

Occasional travel in Scotland will be required. Management of the post will be from the charity’s Communications and Supporter Care Manager. The post is available on a two-year contract.

About you

Are you organised and able to juggle several priorities at the same time? Do you have a good understanding of charity bookkeeping and aren’t scared by multiple funding streams? Have you worked with CRM’s before and are happy to learn more? Are you comfortable working on your own? If yes, then this job could be for you. Especially if you want to work for an organisation who supports children and young people and makes a big difference to families impacted by severe eczema.

About Eczema Outreach Support

Eczema Outreach Support (EOS) is a UK-wide charity supporting children and young people with eczema and their families. Originally set up in Scotland in 2011, we now have over 4,000 member families living across the UK.

At EOS, we want every child with eczema to thrive. We believe that having eczema should not – and will not - stop children's ambitions and dreams. By providing direct practical advice and emotional support to whole families, we empower young people to take back control of their health and break isolation. Our goal is for every child with eczema to know they are not alone.

We deliver a range of activities including one-to-one support via phone & email, we deliver face-to-face events and online activities, such as our virtual High Five Club for kids aged 3-10 and tailored support for teenagers. We also work directly with schools, as well as creating and sharing informative social media content on eczema. We also support families on a wider scale by inputting into eczema research, taking part in clinical networks and raising awareness of the impact of the condition on families’ lives. Our work is always guided by the needs of our members.

We are a small team making a big impact and we can only achieve this by valuing and supporting our people to deliver great work. Recognising the individual strengths of our team and being a flexible and supportive employer are key to our success.

About the Role

Our Business Support Officer will provide vital support across a range of areas including finance, administration and IT so EOS can deliver high quality support to families. You would be the main office contact for EOS which would include periods of lone working. This is a diverse and interesting opportunity to bring your organisational and problem-solving skills and play a key role in our small and passionate team.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Glasgow. With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

The Nations Support Officer will support the nation-based team, providing seamless and effective business support to running operations within the nation.

This role will include responsibility for the general management of a nation office, delivering effective and compliant services including day-to-day security, maintenance and health and safety provision within the site.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed.
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Skills

• Experience of Microsoft Office, including a working knowledge of 365 applications, including Outlook and Excel, and ideally a working knowledge of the following: SharePoint, One Note and Teams.
• General property management experience including environmental management.
• Can demonstrate effective supplier relationships and a customer care approach.
• Excellent planning and organisational skills with attention to detail. A proactive approach and the ability to work on multiple projects/tasks simultaneously.
• Confident to lead relationships and outputs from senior stakeholders, including landlords and able to apply critical thinking in response to issues arising.
• Health and Safety knowledge to conduct fire evacuation training, mandatory checks/implementations, employee on site inductions and conducting event risk assessments.
• An enthusiastic and flexible approach, able to work closely and adaptively with the immediate team and collaboratively across the wider organisation.
• Knowledge and understanding of the Voluntary sector in the Nations and the environment we operate in.
• Knowledge of safeguarding principles and practice. Strong empathy for the needs of volunteers, people with arthritis and staff.
• Able to record and maintain accurate and up to date personal and numerical
• Data with knowledge of General Data Protection Regulations (GDPR).

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

Introduction

Are you someone who genuinely wants to make a difference? Are you motivated by transformational change? Have you experience in improving processes and creating successful business systems? If so, we want to hear from you!

This is a vital and exciting role that will allow the award winning fundraising team at Children’s Hospices Across Scotland (CHAS) to rethink and change how we use the CRM and the associated processes as we look ahead to the next decade of fundraising.

This multi-disciplinary role will work as part of a small team providing specialist technical expertise to manage the CRM development. You will be responsible for reviewing all existing CRM process to ensure they are appropriate for the new system as well as managing the implementation of integrations with the CRM and third party applications.

Key responsibilities

• Lead the analysis and development of existing processes to support the growth ambitions of CHAS and align with the move to an updated version of our current CRM.
• Research, propose and develop changes to policies, services and processes
• Train and support colleagues in the move to our updated CRM
• As a process improvement expert you have freedom to act to address issues identified without reference to line manager working within change control and risk management mechanisms

About you

You will have knowledge of fundraising CRMs and experience in process analysis and change. You will be an excellent project manager and communicator with a proven track record in managing system integration projects.

• Experience in implementation as a functional lead, CRM and fundraising systems or equivalent
• Demonstrable experience of process analysis, process improvement and resolving complex issues
• Highly effective team working skills, with an ability to collaborate with others and develop strong and effective working relationships across an organisation
• Excellent communicator with a friendly manner
• Meticulous approach to planning and excellent attention to detail
• Accountable for self, actions and decisions