Project Manager (Data)
- Full time
- £31,482 – £38,479
- Edinburgh office with options for hybrid working
- Closing 23rd October 2022
- Advertised from 5th October 2022
- Salary (Level 5), commensurate with experience + great benefits. 35 hours. Permanent. Open to flexible working requests.
Role
Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Our Network mission:
- We help people navigate systems and access their rights
- We build resilience in local communities
- We support the realisation of human rights
- We help change policies and practices to ensure they work for people
About the job
Citizens Advice Scotland has an action plan produced by our external Data Protection Officer which sets out a clear roadmap to delivering best practice in data protection. The Project Manager (Data) is a new role who will be responsible for ensuring that action plan is implemented. The successful candidate will have project management experience, good attention to detail and strong people skills. This role will suit someone who has an interest and affiliation with data and detail, and can translate this into a passion for ensuring our data continues to be instrumental across the Citizens Advice Scotland network in Scotland.
Experience of bringing people together to deliver on projects, and excellent communication skills will also be required. While some understanding of data protection compliance would be desirable, the successful post holder will benefit from expert guidance from our externally appointed Data Protection Officer. They will also work with our data improvement officers to deliver improvements in our data recording, records management and data governance.
We believe that data is important because we use it to build a picture of the challenges faced by people across Scotland which informs our work to drive positive social change. For example during the pandemic we worked with government and made recommendations backed up by our data which delivered real results for people particularly in areas such as housing and debt. As an organisation committed to the realisation of human rights we also understand the importance of managing this data in a responsible way in order to protect the rights of people who come to us looking for advice. This job is an opportunity to work at the heart of Scotland’s biggest advice provider network and to make a real difference in people’s lives.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Application notes
Closing date: 23 October 2022
Interviews: 09 November 2022
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
Equality & Diversity Monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
You can find all necessary forms below or on our website: cas.org.uk/vacancies/project-manager-data-citizens-advice-scotland
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Content Researcher and Writer
- Full time
- £31,146 – £38,067
- Edinburgh/Glasgow office with options for blended working, Hybrid/blended working - min 1 day a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week. (Hybrid)
- Closing 30th April 2024
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:
- Comfortable using evidence, data and research to make the right content decisions
- Able to contribute to and use style guides and design patterns to produce consistent content
- Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
- Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
- Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
- Capable of promoting user-centred content design within the department and beyond
- Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
- Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
- Ensuring communication has a clear purpose and takes into account people’s individual needs
- Able to share information as appropriate and check understanding
- Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
- Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
- Alert to emerging issues and trends which might impact your work area and new opportunities
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.
Occasional travel to the Edinburgh and Glasgow offices will be required.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Workforce Wellbeing Officer
- Full time
- £32,100
- Mainly working from home, but some travel around Scotland and to our office in Glasgow will be required. (Hybrid)
- Closing 1st May 2024
Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
We believe we will achieve this by supporting the money advice workforce, empowering citizens to get help and support, and advocating for fairer policy.
About the role
Over the past four years, the Workforce Wellbeing Project (formerly the Adviser Wellbeing Project) has given us the unique opportunity to document the experiences of staff within the free money advice sector and support their wellbeing through research, training, and community building.
The Workforce Wellbeing Officer (WWO) will be a creative and passionate communicator who can incite engagement and discussion on wellbeing topics in an inclusive way; acknowledging the sensitivity of wellbeing topics and the need to break down barriers – personal and organisational – which affect how wellbeing is addressed and supported in the workplace.
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
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