Top job! Principal Solicitor
- Full time
- £39,000 – £42,000
- Stirling Street, Airdrie
- Closing 28th October 2022
- Advertised from 4th October 2022
- Hours: Monday – Friday, 9am – 4.30pm
- Holidays: 25 days plus 12 public holidays
Role
Airdrie CAB is looking for a highly motivated solicitor with the vision and enthusiasm to lead the legal arm of Airdrie Citizen’s Advice Bureau, and to develop and expand the organisation for the greater good of residents throughout North Lanarkshire.
Airdrie Citizens Advice Bureau created the legal practice unit in September 2015 to provide qualified legal representation across North Lanarkshire for those who are vulnerable, suffering hardship, and need access to professional legal services.
The Principal Solicitor is responsible for management of the legal practice ensuring compliance with the Law Society of Scotland’s regulations, and will seek to expand and develop the legal practice unit. The Principal Solicitor will manage a team including qualified legal member of staff, specialist lay advisers, and administrative support staff. The Principal solicitor will also develop and provide second tier support and training to CAB and partner agencies across North Lanarkshire.
The Principal Solicitor will report to Airdrie CAB Chief Executive Officer and the Board of Directors, and should be willing to partake in CAB’s training program.
Skills Required:
The successful candidate should have experience in civil litigation, with experience of housing law (repossession, homelessness, eviction, disrepair, domestic abuse in housing – nor criminal), social welfare law, and judicial review being desirable; having court experience is essential. An understanding of wider social issues such as debt, benefits, and fuel poverty would be desirable in this post. Knowledge of the voluntary sector and successful delivery of projects will be advantageous.
The successful candidate will hold an unrestricted practicing certificate from the Law Society of Scotland and be at least 3 years PQE. Being able to drive would be of benefit, but not essential.
Experience of Scottish Legal Aid and its quality assurance framework is desirable.
They will have excellent communication skills, with the ability to provide accurate legal advice and legal concepts plainly and in a way that is easy for clients to understand.
The successful candidate will have excellent planning skills and business development skills, or a willingness to learn and develop such skills.
A social conscience, with a desire to help those most vulnerable in society is essential.
Application notes
Closing Date for applications: 28th October 2022 at 5pm
Please use the link at the bottom of this page to download a Recruitment Pack.
Please return completed Application form by email to Elaine Tocock via elaine.tocock@airdriecab.casonline.org.uk or by post marked ‘Confidential’ to Elaine Tocock, CEO, Airdrie Citizens Advice Bureau, 61a Stirling Street, Airdrie, ML6 0AS
Equality & diversity monitoring
To help Airdrie Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring form separate from your other application documents by emailing it to: andrew.potts@airdriecab.casonline.org.uk
About the employer
Airdrie Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Airdrie Citizens Advice Bureau - Charity number: SC012238
Downloads
We are looking for an enthusiastic, dynamic and motivated person to join our team. The Session Supervisor has day to day operational responsibility for the delivery of a high-quality generalist advice service within Airdrie Citizens Advice Bureau. The Session Supervisor is responsible that the quality of advice delivered is in line with the Scottish National Standards and Citizens Advice Scotland’s Membership standards.
This post also supports the learning and development of a high-quality service by providing formal training to volunteers and staff as and when required.
The successful applicant will be encouraged and supported in their personal development by the Bureau Manager.
Employee benefits
Airdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please contact us for more information.
Core Duties
- Provide supervision and support for advice workers, particularly in relation to advice enquiries, CASTLE data entry and enquiry entry.
- Support advisers to produce accurate, legible and complete client records.
- Contribute to building and supervising an effective team, understanding the importance of continual improvement of the service.
- Undertake advice work as and when required.
- Implement effective Triage Service
- Support and maintain uniform advice standards and contribute to their development. Ensure that advice work undertaken complies with CAS Quality Audit standards, Scottish National Standards.
- Actively implement the Aims and Principles of the CAB service, together with its other policies.
Essential Criteria
- Delivery of advice and information services to clients.
- Ability to work without supervision
- Basic training skills
- Ability to deal with staff, volunteers and the public in a calm, caring and competent manner
- Ability to analyse and interpret complex information
- Ability to prioritise own work and that of others, meet deadlines and manage workload in a pressured environment
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
Desirable Criteria
- At least 2 years’ experience of supporting others in advice provision
- A working knowledge of CASTLE for the purpose of recording client cases
- Commitment to ongoing training
- Working within the voluntary sector
- Experience of supporting vulnerable clients
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Top job! Head of Development and Growth
- Full time
- £60,000 – £70,000
- Central Belt, with travel across UK (Hybrid)
- Closing 29th April 2024
Enable Works believes in providing every individual in Scotland with the opportunity to work in a high-quality, well-paid job. They support over 5500 people annually across 29 Scottish Local Authorities to acquire skills for employment. Their client interactions occur in various settings, including schools, universities, and the community. Enable Works collaborate with numerous employers to foster inclusive cultures and enhance Scotland's workforce diversity. Together, they challenge perceptions of disability and unlock potential.
Why Enable Works is needed
Disabled individuals face significant employment barriers and are underrepresented in Scotland's workforce. The Disability Employment Gap in Scotland stands at 31.2%, the highest in the UK. For those with learning disabilities, the gap widens to 75.1%. Even when employed, disabled individuals encounter disadvantages, earning only 83p for every pound earned by non-disabled peers. Enable Works aims to change this by ensuring everyone capable and desiring to work receives the support and opportunities necessary for thriving and leading fulfilling lives.
The role
Enable Works is on the search for a strategic and innovative Head of Development and Growth to join their senior leadership team. As a senior leader at Enable Works, you'll be at the forefront of a team dedicated to delivering exceptional employability services for disabled individuals. Enable Works is on a mission to drive organisational impact and expand their reach, and as the Head of Development and Growth, you'll play a pivotal role in shaping their strategic vision and leading the development of services that empower disabled individuals to move into high-quality, well-paid careers.
Key Responsibilities
• Develop and execute strategic plans aligned with organisational goals.
• Analyse market trends and identify opportunities for growth and expansion.
• Build and maintain relationships with key stakeholders, including employers and government agencies.
• Negotiate contracts with funders and partners to support our mission.
• Drive innovation and creativity to address challenges and differentiate the organisation.
• Lead the development of compelling bids and tenders for contracts and funding opportunities.
Key Accountability Areas
• Contribute to organisational strategy and growth targets.
• Manage data and income to accurately track impact.
• Stay updated on policy developments and identify opportunities for growth.
• Collaborate with the management team to achieve growth objectives.
• Maintain compliance with data protection policies and reporting requirements.
• Foster a positive and flexible work environment, actively engaging in team collaboration.
The ideal candidate will have:
• Ability to develop and execute strategic development and growth plans.
• Proficiency in analysing data and policy developments to identify opportunities for increasing reach and impact.
• Skill in crafting persuasive proposals that effectively showcase Enable Works' capabilities and value proposition.
• Strong bid and tender writing skills.
• Exceptional relationship-building skills with a professional demeanour.
• Confident communicator with effective negotiation abilities.
• Strong leadership skills to motivate and inspire leaders across the team.
• Excellent attention to detail and ability to meet strict deadlines.
• Financial acumen with expertise in budget management and financial forecasting.
• Demonstrable track record of success in a commercial development
Previous experience in a development role within Employability and/or experience of building relationships with grant giving organisations and philanthropists is desirable but not essential.
Enable Works believe in developing all of their staff and provide an extensive learning programme together with career development opportunities and offer flexible working practices that promote a healthy work-life balance, allowing employees to bring their best selves to work.
Values are paramount to Enable Works, outweighing qualifications or experience. If you're passionate about the mission and believe in making a difference, we want to hear from you, regardless of meeting every requirement.
Welfare Outreach Adviser
- Full time
- £25,500 – £27,000
- Glasgow - with outreach provision in Greater Pollok CAB, Stobhill and New Victoria Hospitals (Hybrid)
- Closing 26th April 2024
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.
We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.
About the job
This is a new and exciting project as we extend the work we do in health care settings. A partnership between Glasgow North West and Greater Pollok CAB, we are looking to recruit an experienced adviser to deliver advice to patients of Stobhill and New Victoria Hospitals in Glasgow.
In direct response to demand, the new project will provide both an outreach service located in the Support and Information Service space within each hospital, as well as a direct referral pathway between NHS partners and the CABx to allow patients to access support using a method that best suits their needs. As a brand-new project, the candidate will be empowered and supported to develop partnerships with the relevant NHS teams and help design the service.
The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The candidate will apply their skills and knowledge in a compassionate, non-judgemental manner to ensure the client receives quality advice and is empowered to improve their circumstances.
For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. If you would like to have an informal conversation about the role we are happy to accommodate this.
Job description
We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.
To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.
There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
Key Responsibilities
- To conduct in person, telephone, web chat and video call interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
- To build positive relationships with a variety of stakeholders.
- To deliver outreach advice services in NHS settings.
- To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
- To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
- To liaise where appropriate with bureau staff and other relevant agencies as appropriate.
- To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- To ensure that all work meets quality standards and the requirements of the funder.
- To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
- To adhere to all GDPR requirements and CAB policies.
- To provide regular reports on the functioning of the work as well as progress and learning achieved.
- To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
- To liaise, communicate with and be operationally responsible to the Operations Manager.
The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.
Person specification
Knowledge, skills and experience
Essential
- Demonstrable experience of delivering advice in welfare benefits, debt and energy.
- Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
- Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
- Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
- Ability to work without supervision and prioritise workload.
- Experience of working with people with multiple and complex needs.
- Experience of working with protected adults and ability to deal with issues sensitively.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
- Excellent organisational skills.
- Ability to work across multiple teams and build effective stakeholder relationships quickly.
- Knowledge of a range of enquiry areas to aid with identifying emergencies.
- A commitment to the aims and principles of Citizens Advice Bureau.
- Ability to operate as a team player and communicate effectively with colleagues and managers.
Desirable
- Experience of contributing to the set-up of a new service
Employee benefits
Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, a total of 35 days leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer considering flexible working arrangements where appropriate.
Glasgow North West Citizens Advice Bureau is an equal opportunities employer.
Business Development Manager
- Full time
- £47,000
- Home or office based with occasional travel (Hybrid)
- Closing 3rd May 2024
The Richmond Fellowship Scotland (TRFS) is Scotland’s largest third sector provider of high-quality care and support services. As the Business Development Manager, you will have an integral role focused on expanding our reach and the positive impact that we bring to people’s lives.
We are seeking to appoint a Business Development Manager who shares our values and who will contribute to the overall development and strategic growth of the organisation as a member of the Development Team. It is important to have a working knowledge of the social care and health landscape (including commissioning and funding practices) and direct experience of success in a business development focused role.
You will also lead important organisational initiatives, and will bring the creativity and strategic focus required to develop and grow key programmes and projects.
Excellent communication, analysis, influencing and partnership working are amongst the core attributes that are vital for this post. If you have these, and the other essential skills and experiences detailed in the full Job Description, then we look forward to receiving your application for this exciting and important role!
For an informal and confidential discussion about this role please contact Stephen Plunkett (TRFS Head of Development) at splunkett@trfs.org.uk who will respond during the week beginning 15th April.
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