MSPs are employers in their own right. In this vital role, you will become part of a team assisting casework and enquiries from constituents. You’ll work in a dynamic and fast paced environment to provide outstanding service for constituents.

Responsibilities

• Carrying out general office administration and acting as front of office for enquiries when required.
  • Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
  • Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timely and professionally.
  • Drafting written correspondence such as emails, letters and requests for information.
• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Advocating on constituent’s behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.

About You

Requirements

• Have excellent organisational skills while being flexible in prioritising workloads during busy times.
• Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the role of advocating for those unable to do so for themselves.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have basic IT skills including using Microsoft Outlook and Microsoft Word.

Desirable

• Experience of using a case management system.

Glasgow South Carers Centre provides services to unpaid family Carers, who look after a family member or friend who cannot manage alone due to illness or disability, including Young Carers and their families.

Applicants must have an understanding of and commitment to the needs of carers, have excellent written and oral communication skills, have experience of support planning, providing an information and advice service, planning and delivery of services to support carers, have strong admin, communication and organisational skills and have a knowledge and understanding of the policy drivers for unpaid carers, especially in relation to the Carers Act.

Although experience is desirable, a willingness and commitment to learning is key, underpinned by strong admin, communication, and organisational skills.

Working alongside our Carers Support Workers and directly with Carers, our TPSC will source appropriate providers to deliver a range of online, digital and face to face training for carers. Organise and promote training and provide Peer Support opportunities which will enable Carers to manage their caring role and maintain their own health and wellbeing.

Join our team at Partick Housing Association Are you passionate about making a difference in people's lives? Do you thrive in a dynamic environment where every day brings new opportunities? If so, we have an exciting and rewarding opportunity for you.

Located in Glasgow’s vibrant West End, Partick Housing Association (PHA) is a financially sound business with a strong reputation. As one of Scotland’s top-performing housing associations, we are dedicated to providing homes, creating vibrant communities and supporting our customers.

We are seeking a motivated and compassionate Housing Assistant, you will play a critical role in ensuring the seamless operation and delivery of housing services to over 1,800 customers. Your responsibilities will be diverse, including estate and tenancy management, housing allocations, maximising rental income, arrears recovery, and handling customer inquiries.

What We’re Looking For:

• Team Player: Experience working collaboratively within a customer service environment
• Excellent Communication Skills: Your ability to connect with others will contribute to our continued growth
• ICT Skills: Excellent technology skills to excel in this role.
• Education and Experience: SVQ level 3 or relevant experience in the housing sector.

Why Join Us? We believe that great people drive our success. As part of our team, you’ll benefit from:

• Great Employee benefits: we offer fair terms and conditions including 40 days holiday.
• Service Excellence: At PHA, we are committed to delivering exceptional service and continuously improving our practices.
• Innovation: We actively seek new ways to meet local housing needs and create value for our community.

Join us at Partick Housing Association and be part of a dynamic organisation that makes a real difference. Together, we’ll shape the future of housing and positively impact lives.

GCA deliver services over 6 days per week and throughout Glasgow, East Dunbartonshire and East Renfrewshire

Role:

The Diploma in Integrative Counselling is 2-year course, credit rated at SCQF level 10 by the University of the West of Scotland, and validation from COSCA. GCA is one of the founding COSCA members and adheres to the COSCA ethical framework for good practice in counselling, psychotherapy and counselling skills. The course requires lead tutors who are accredited by COSCA to Diploma level or committed to work towards accreditation. Tutors should be experienced Counsellors who are accredited with an appropriate professional body, or working towards accreditation (e.g., COSCA/BACP/UKCP).

The Lead Course Tutor will have responsibility for two Diploma Courses, leading on one weekly class and one weekend class.

The Lead Course Tutor will be expected to contribute to a GCA CPD calendar, writing and delivering on content agreed with the Course Director.

The Lead Course Tutor will support the development, implementation, delivery and evaluation of the Diploma in Integrative Counselling.

In return for choosing to work for GCA, the benefits you will receive are:

• Very generous annual leave entitlement: full time employees start with an annual leave entitlement of 37 days (inclusive of bank holidays) which increases to 38 days after 2 years, 40 days after 5 years and 42 days after 10 years length of service.
• 5 duvet days where employees may take time off at short notice.
• Death in service policy of 2 times salary.
• Cycle to work scheme where employees can save money on a new bike and spread the cost.
• Training and development commitment to help employees perform to the best of their abilities.
• Working for an employer focused on delivering its vision and mission by living its values of Respect, Empathy and Collaboration.

Organisation Profile:

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.