- Advertised from 5th September 2022
- Contracted Hours Per Week 37.50. Permanent
Role
Overview
To provide effective administrative support to the South East Recovery Service. The post holder will offer organisational, administrative and clerical services to the team designed to contribute towards its aims and objectives.
Responsibilities
Change Grow Live’s South East Recovery Service is seeking an Administrator/Receptionist to support our team in its goal of delivering high-quality recovery focused interventions to service users affected by drug and alcohol issues.
The successful candidate will possess excellent inter-personal and communication skills, a high level of competence in IT and office management, and the ability to effectively manage databases and spreadsheets and be confident producing monthly reports for stakeholders.
Responsibilities
The post holder will provide reception and administrative services to the team contributing towards its aims and objectives. They will also support the Team Leader, attend relevant meetings and take minutes as required, as well as providing accurate reports to the commissioners and Change Grow Live.
Duties for the post include dealing with initial queries, welcoming service users and professionals into the service, signposting within the service and the community. The postholder will be expected to maintain a clean office environment with thorough attention to detail and a great telephone manner.
A large focus of the role is on data input to Change Grow Live’s own database system and DaiSy, the national government reporting tool. Accurate input and attention to detail are critical for this role as is ensuring the data is kept up to date. The ability to extract data and provide reports on service activity and goals will also be required.
The successful candidate will have experience of providing administrative support in a service-based organisation, a good knowledge of general office procedures, excellent IT and literacy skills, and the ability to accurately manage databases and spreadsheets. They will also need good interpersonal skills as team working is essential in this role.
Application notes
To find out more and apply please visit our website
Closing Date – Sunday 25th September 2022
Interview Date - Wednesday 28th September 2022
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We have an exciting opportunity for an Administrator to join our busy South East Recovery Service. Service. Our Administration team here at Change Grow Live play an integral part in supporting the team in our mission, proving administrative and clerical support to our teams enabling them to focus on delivering our services, ensuring our service users receive the help and support they need to achieve their goals. Acting as our first point of contact our Admin team are the face of our service, speaking with our service users face to face and via the telephone, are non-judgemental, empathetic and want to make a real difference to people’s lives.
Duties for the post include dealing with initial queries, welcoming service users and professionals into the service, signposting within the service and the community. The postholder will be expected to maintain a clean office environment with thorough attention to detail and a great telephone manner. A large focus of the role is on data input to Change Grow Live’s own database system and DaiSy, the national government reporting tool. Accurate input and attention to detail are critical for this role as is ensuring the data is kept up to date. The ability to extract data and provide reports on service activity and goals will also be required.
The successful candidate will have experience of providing administrative support in a service-based organisation, a good knowledge of general office procedures, excellent IT and literacy skills, and the ability to accurately manage databases and spreadsheets. They will also need good interpersonal skills as team working is essential in this role
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About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Edinburgh's primary function is to provide a safe and welcoming environment for those experiencing homelessness.
Contract: 9 month fixed term (secondment cover)
Location: Cranston House, 271 Canongate, Edinburgh EH8 8BQ. Please note this is an onsite role.
About the role
We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Edinburgh Skylight Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.
You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.
About you
To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.
You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
We are looking for an experienced and passionate Head of Counselling to lead and develop this highly-regarded Service. You will lead a team, oversee around 15 committed volunteers and ensure we deliver a safe, professional and effective service to a range of clients. The role is an excellent opportunity for the right person.
Full details can be found in the job description below however a summarised list of some of the main responsibilities can be found below.
The Head of Counselling has a key role:
- Managing and delivering counselling service.
- Ensuring robust governance of the service.
- Working with the church leadership team to ensure there is strong interface with other church ministries and that the counselling service is integral part of its vision and strategy
The Counselling Service is a member of the Association of Christian Counsellors and adheres to their statement of faith and code of conduct.
Main duties and responsibilities
- Lead and manage Ps & Gs Counselling Service.
- Manage Counselling Staff team.
- Oversee a team of volunteer counsellors.
- Provide support and guidance to both qualified and student counsellors.
- Ensure all qualified and student counsellors receive required level of supervision.
- Offer supervision as appropriate.
- Hold a personal caseload.
- Plan a programme of CPD for the team.
- Take the professional lead in reviewing/updating counselling policies and practices.
- Lead and supervise the development and implementation of all operational business plans and service improvement.
- Lead on the recruitment and induction of volunteer trainee and qualified counsellors and volunteer receptionists.
- Attend staff prayers and other staff meetings each week and establish working relationships with the wider staff team.
- Report annually to Vestry.
- You will be responsible for the budgets for the counselling service, under the direction of the Finance Team.
- Ensure team have regular safeguarding training and all safeguarding guidelines are followed.
- Follow GDPR guidelines and ensure IT is used responsibly, including safe storage and appropriate retention of client information.
- With the Support of the Counselling Advisory group, ensure a pattern of review for governance, best practice, guidance and procedures.
Fife Alcohol Support Service (FASS) is Fife’s main third sector alcohol and substance misuse charity. FASS has been working on the frontline, supporting people through their issues with misuse and on to better lives for over 40 years now. Our many services range from therapeutic counselling to practical support, and we help individuals, their families and communities Fife-wide.
As our chosen candidate, you will extend this ethos of enablement throughout our dedicated teams. The organisation has evolved rapidly in recent years and we are now looking to consolidate and expand strengths across our range of services. On appointment, you will have the unique opportunity of taking FASS to its next stage of development.
You will be a dynamic individual—a visionary and great communicator. As our overall Head of Service, you will be a strategist, innovator and rational decision-maker, keen to embrace change. You will have excellent planning, analytical and negotiation skills and will steer the dedicated staff teams by example, creating an enhanced culture of collaboration and support. You will also understand the importance of a strong brand, both externally and internally, and work towards its creation.
As an experienced and effective leader, you will have sound knowledge of financial management, HR, IT and communications management and systems.
In return you will experience first-hand how FASS, under your leadership, will help people transform their lives.
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