The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts user needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel to the Edinburgh and Glasgow offices will be required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.

The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.

Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.

The Young Women’s Movement is Scotland's national organisation for young women and girls' leadership and rights.

Young women are at the heart of everything we do and we work collectively to equip with them the resources, networks and platforms to lead meaningful change and create a more equal society.

We exist because we want young women and girls’ needs and rights to be met. We believe in a society where everyone has the opportunity to live their lives to their fullest and we will continue to strive until that society is secured.

To help us achieve this, the Learning & Engagement Worker role has been created to:

• Extend our reach to even more young women and girls through a range of engaging youth work programmes that build skills and create change
• Support the delivery of our programmes and training for both young women participants and our volunteers
• Create safe spaces for young women to engage and learn, encouraging supportive and meaningful relationships to develop

Everyone who works at Young Women’s Movement:

• Has equality at the heart of everything they do
• Takes a participatory approach to our work. We are for young women and by young women
• Builds communities of friendship and support networks, finding joy in our collective actions and connections
• Understands the impact of challenging inequality on those most affected by it. We lead with kindness and empathy, putting collective wellbeing at the core of our organisation
• Delivers our work with integrity and are proud of the work we do
• Are bold and brave. We do not shy away from challenging the status quo and taking radical steps to make gender equality a reality in Scotland

How you'll help to create a fairer Scotland for young women and girls:

• Deliver our Learning and Engagement programmes e.g. Empowering Pathways using a youth work approach to reach more young women and girls and support their participation in the movement
• Support the development, session planning and delivery of new youth work initiatives and activities that support young women & girls
• Support the Learning & Engagement Coordinator to reach and engage young women and girls in our spaces and services
• Work with young women and girls on our programmes and signpost them to opportunities for their continued engagement both within our movement and in communities/wider society
• Assist the Learning & Engagement Coordinator with support to our volunteers
• Undertake administrative tasks to support the planning, onboarding, preparation, delivery and evaluation of our Learning & Engagement programmes
• Gather Learning & Engagement content to share with our Comms Team e.g. photographs, stories, videos etc.
• Create safe, sustainable spaces with and for young women
• Commit to an intersectional feminist approach and break down the barriers to young women’s participation, ensuring our spaces and programmes are accessible and inclusive to all
• Comply with the YWM’s procedures and practice including Health and Safety, Safeguarding and Data Protection
• Work collaboratively across the organisation, and where appropriate support colleagues in other teams
• Undertake any other duties that may arise

Let’s talk about you - you will already have or be working towards:

Essential

• Experience working with young people
• Knowledge and commitment to an intersectional feminist way of working
• Commitment to delivering high quality and meaningful experiences for young women on our programmes and our volunteers
• Passionate about enabling change for young women and girls through a range of learning interventions and programmes
• Strong time management and organisational skills
• An engaging and warm facilitation approach to build confidence and opportunities for young women that have the potential to create positive change, locally and nationally
• Willingness to work flexibly and travel across Scotland when necessary - our delivery is often in the evenings or weekends. Currently most of our programmes are delivered in Glasgow and the surrounding areas
• Commitment to own continuing professional development
• A flexible and adaptable approach

Desirable

• Experience and knowledge of youth work principles and approaches
• Experience of youth participation / delivering programmes that are co-designed with and for young women
• Ability to evaluate projects meaningfully and effectively for maximum impact.
• IT skills and experience of using Microsoft Teams, Word, PowerPoint & Excel, and Canva
• Experience of using social media platforms for awareness raising and system-changing campaigns
• A full, clean driving license and access to a vehicle

Why you should want to work with us!

• We operate a 4-day working week, which means full-time is 28 hours
• We offer flexible working options and patterns, including the option to work hybrid from anywhere in Scotland (our co-working space is in Edinburgh)
• Our annual leave entitlement is 28 days a year, including public holidays
• We provide 1 additional day of annual leave for your birthday (or to take another time that you would like to celebrate)
• All staff members are enrolled in our Employer Life Assurance Scheme
• You can access a range of benefits and discounts through our life assurance app
• We are committed to supporting staff development through training and coaching opportunities
• Wellbeing and mental health support are a priority, all of our staff can access counselling through our EAP provider.
• We have a number of feminist policies to support our staff
• You’ll be joining an intergenerational team that will embrace your ideas and support and encourage you to bring your whole self to work

Due to the nature of our work with children and young people, successful applicants will be required to undergo a disclosure check through the PVG Scheme.

Don't meet every single requirement?

Studies show that women and Black, Asian & Minority Ethnic people are less likely to apply for a job unless they meet every qualification. So, if you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within The Young Women’s Movement family.

Reporting to: Learning & Engagement Lead

Location: Hybrid – Our co-working space is in Edinburgh with delivery taking place across Scotland, specifically Glasgow and the surrounding areas.

Want to help children and young people from armed forces communities to realise their potential and thrive?

Deliver life-changing experiences to develop new skills, build confidence, and forge friendships through a sense of belonging, shared experiences, and collective purpose.

Co-produce impactful projects, services, and campaigns that amplify lived experience, transform attitudes, and lead toward meaningful change in local communities in the West of Scotland and for over 12,500 peers across Scotland.

Establish and maintain a network of youth forums in Helensburgh, West Dunbartonshire, and Lomond. Promote and develop active involvement to reach and support greater numbers from early learning settings and with additional support needs (ASN).

Some of the essentials we are looking for in candidates

A relevant qualification, to a minimum standard of HNC/SVQ 3 (SCQF level 7) in a discipline related to working with children and young people, or equivalent work experience.

Ideally, you will have experience working with children in Early Years settings.

You will also need a minimum of two years’ experience working in youth work, community, or education settings, as well as demonstrate knowledge of co-production, child protection, participatory decision-making, and much more.