This vacancy has now closed

Housing Assistant

  • Full time
  • £20,163 – £23,977
  • Glasgow
  • Closing 9th June 2023


  • Advertised from 31st May 2023
  • Permanent. 37.5 hours a week.

Role

Scottish Veterans Residences (SVR) is a Registered Scottish Charity (SC015260) established in 1910 in reaction to the sight of veterans sleeping rough on the streets of Edinburgh. SVR’s operational arm is Scottish Veterans Housing Association (SVHA) which provides high quality, supported accommodation for veterans who are homeless or in need.

We house ex-service men and women of all ages in residences in Edinburgh Dundee and Glasgow.

We are looking to recruit a Housing Assistant to join our busy team in Bellrock Close, Glasgow providing intensive housing management and support to vulnerable veterans.

Key Responsibilities include:

• Provide general advice to residents on their responsibilities as occupants of Bellrock Close.

• Assist in the assessment of vulnerable homeless people.

• Act as first contact point for Veterans, their families or agencies

• Ensure Housing Benefit paperwork is in place and liaise with tenant regarding arrears.

• Deal with all aspects of anti-social behaviour

• Possess a good all-round knowledge of the service and be able to deal effectively with enquiries.

• Ensure that any visitors comply with the security and safety procedures in the building, such as signing in and being aware of the fire exits.

• Ensure that all Health and Safety procedures for communal areas and Residents’ accommodation conform to these through regular checks and inspections. Identifying any areas of non-compliance or safety concerns and actioning these with the appropriate colleagues.

• Ensure the security of the building by doing regular checks of the outside area, the security doors and making sure that anyone in the building who does not have a badge is questioned as to the reason they are in the building.

• Ensure that all residents are checked on a daily basis by using the daily check sheets. Raising any welfare concerns with the appropriate Support Officer or Residence Manager.

• Working with the overall Housing Support team, ensure that every Resident understands their Occupancy and Support Agreement.

• To participate in a shift rota over 7 days, not including night shift or sleepovers

Candidates should have:

Essential

• SVQ 2 in Health and Social Care or the ability to achieve this within the first 6 months of employment.

• Any other relevant qualification that is recognised by the SSSC for a housing support worker.

• Experience of working with vulnerable people

• Awareness of intensive housing management issues

• Experience of supporting individuals in crisis

• The ability to work on your own initiative within the standards, policies and procedures of SVR.

• To have good communication skills both verbally and written.

• To work creatively with people who may at times be difficult to engage with.

• To be able to deal calmly with situations that may be challenging this may include making decisions about you and others wellbeing and safety.

• Able to work as part of a team and have a flexible approach to work.

• To maintain all case load record effectively with the Better Futures Database.

• To have a non-judgemental approach and an awareness of equality legislation.

• To be well planned and organised

Desirable

• A counselling qualification

• An awareness of the veteran community and issues which may affect veterans.

• Experience of people who have difficulties with their mental health and or a general awareness of mental health issues.

Application notes

To apply, please send your CV and a covering letter which sets out why you think you are suited to the role to KenN@svronline.org by Friday 09/06/23.


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