- Advertised from 30th May 2023
- Permanent and flexible, 35 hours per week
Role
Thenue Housing Association has approximately 73 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.
We are a seeking a dynamic, highly motivated, and innovative individual to manage the People and Culture team. The People and Culture team consists of 5 staff members and is responsible for HR, corporate services and compliance, governance support, customer care, performance monitoring, communication and PR, office management, and health and safety.
Thenue offers flexible/hybrid working, we have been trialling a “Flexible First” way of working and we continue to work with staff as we develop and embed our flexible working methods. The ideal candidate will be passionate about the continuous improvement of our ways of working, the wellbeing of staff and their personal development working closely with the Chief Executive and the Director of Finance, IT and Resources to drive this forward.
Thenue is a customer-focussed, caring organisation. We care about our people, our organisation, our tenants and customers, our communities, and our partners. You will be an ambassador for the organisation’s culture and values, ensuring they are visible, embedded and upheld. We aim to be the best we can be.
You will have a track record of successfully leading a team. You must have excellent communication skills, experience of working with volunteer Board Members, proven HR, IT, organisational and report writing skills, line management experience, and the ability to manage own your own workload and that of the team.
The successful candidate will be required to undertake a Basic Disclosure check.
In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave and 15 public holidays.
Thenue aims to be an equal opportunities employer.
Application notes
Please visit the recruitment page of our website for an application pack.
Closing date for receipt of applications is by 12 noon on Thursday 29 June 2023, with in person interviews scheduled for Tuesday 18 July 2023. A second interview may be scheduled if required.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Technical Team.
The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
We are pleased to invite applications for the above position within our Factoring Team.
The successful candidates will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.
You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:
1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.
2. Administrative experience, record keeping, communication to support our operational priorities.
3. An awareness of Health & Safety compliance in relation to Asset Management.
4. Monitoring service satisfaction, mitigating complaints.
5. Effective day to day operational communication with internal and external stakeholders.
Customer Services Assistant (permanent)
- Full time
- £23,362 – £26,419
- Muirhouse, Edinburgh (On site)
- Closing 10th April 2024
Muirhouse Housing Association, located in North Edinburgh, is seeking a passionate, enthusiastic and highly organised team player who is committed to providing excellent frontline services and making a positive contribution to the lives of those living within our communities.
While Edinburgh is one of the fastest growing and most prosperous populations in Scotland, it also experiences significant inequality. Muirhouse Housing Association are passionate about supporting our tenants and have a community focus on developing and creating positive partnerships with others in North Edinburgh.
As a Customer Services Assistant, you will play a key role in providing outstanding customer services to our tenants and wider community. You will work within a small staff team committed to providing the best possible services to those living within Muirhouse. As one of the main points of contact with the association you will be an integral part of helping build and maintain the positive relationships we have with our customers.
You should be able to demonstrate:
- Excellent administrative skills
- Excellent interpersonal, listening and communication skills with an understanding and empathetic nature
- Outstanding customer care skills and customer focused approach to service delivery
- A self-motivated, enthusiastic and flexible attitude to tasks
- Ability to engage effectively with customers, tenants, colleagues and external stakeholders
- Ability to achieve excellent performance results
- A positive and approachable attitude which meets the values of Muirhouse Housing Association
In return, we offer excellent terms and conditions of service, and are committed to supporting and developing our staff.
Wheatley Homes East has a great opportunity for an experienced and caring professional to join the team as a retirement housing manager. Our retirement housing managers are responsible for the safety and security of our retirement complexes and passing on concerns about the safety and wellbeing of our tenants to their housing officer.
They are a familiar face in our communities and provide a comprehensive, high-quality housing management service to customers. Our retirement housing officers also work with our customers to help them use technology and access the online services available to them.
We’re looking for people who:
- are able to work on own initiative
- can respond to a crisis situation in a calm and practical manner
- are enthusiastic and caring professional who can work, adapt and thrive in a fast-paced and constantly innovating and improving organisation;
- are passionate about delivering excellent customer service; and
- can work collaboratively with our customers and partner agencies
Applicants should have:
- at least two years’ experience in managing a retirement or similar scheme;
- a qualification in Housing at SVQ2 level or equivalent, or willing to work towards qualification;
- excellent interpersonal skills;
- knowledge of older people’s services;
- be able to clearly demonstrate awareness and commitment to ethos of retirement housing;
- elementary food hygiene certificate;
- previous experience of managing staff;
- basic IT skills; and
- demonstrative experience of managing a challenging workload.
We offer a generous salary, excellent annual leave and public holiday entitlement and a sector-leading employee benefits package.
This post is subject to a Basic Disclosure check.
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