We have an exciting opportunity for you to become an Energy Adviser within the Services Delivery team based in our Edinburgh office. You will be primarily responsible for providing energy advice to households that will motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable.
Working on a shift pattern covering a combination of normal and ‘out of hours’ periods each week, your total working hours will be 37.5 hours a week. This will range from providing energy advice out of office hours between 8-9am or 5-8pm Monday-Friday and 9-5pm Saturdays. While working in normal office hours (9 -5pm Mon-Fri) you will support our Services Delivery team to answer enquiries about a variety of grant and loan programmes which we manage on behalf of the Scottish Government and other funders.
The role has a real focus on customer service and delivering an effective customer journey is essential to the role. You will speak with a wide range of customers on the phone and online and your ability to listen, empathise and then enable customers to take action will be critical.
Applications close: 9th April 2019.
Interviews: 12th April 2019
Start date: 13th May 2019
For more information, please log onto energysavingtrust.org.uk/about-us/careers to look at the job description.
To apply, please forward your curriculum vitae and cover letter that clearly outlines your suitability and why you wish to apply for the post (based on the job description) to: email@example.com, citing the reference number, HM 268, in the subject line.
Only people with the right to work in the UK may apply for this position.