This vacancy has now closed

Learning Administrator

  • Full time
  • £18,000
  • Edinburgh City Centre
  • Closing 15th April 2019

  • Advertised from 28th March 2019
  • 35 hours per week, permanent


Your role will be to support the delivery team by liaising with learners, venues, facilitators and speakers to make the arrangements for programmes. You will be a key point of contact for learners and for general enquiries, and will be responsible for keeping our learner and evaluation records up to date.

You will be joining the Academy at an exciting time as we develop as a social franchise and expand delivery of our programmes internationally.

Working closely with our Global Learning Lab, your team will lead the way in demonstrating high quality programme delivery and customer service which will be used to support new social franchise Hubs.

We are looking for someone up for working with vibrant, entrepreneurial and dedicated people and colleagues and with a good value-fit with our organisation.

Having the right mind-set, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.

Job Purpose

  • To provide effective administrative and co-ordination support to Account Managers, facilitators and learners in the ongoing development and delivery of Academy learning programmes
  • To ensure Hub systems and processes are followed and maintained to a high standard
  • To make all administrative arrangements connected with the Southern Scotland Hub programmes, providing a professional and efficient level of service

Main responsibilities

Programme Co-ordination

  • To make the arrangements for learning programmes, activities and events including collating learning materials, booking venues, catering, couriers and equipment
  • To monitor programme enquiries, bookings and attendance
  • To correspond with the learners, providing all relevant information on an on-going basis
  • To co-ordinate and arrange site visits and speakers for learning programmes
  • To liaise closely with and support facilitators to ensure all materials and other facilitator requirements are met
  • To support programme follow up work as required (for example writing up outcomes and flipcharts from sessions)
  • To deal with initial enquiries and provide great customer service
  • To support Account Managers to ensure an excellent learner experience from the Academy


  • To administer and input all necessary data onto the Learning Management System
  • To administer and input all necessary data to enable learners to have their learning accredited
  • To update programme monitoring documents
  • To input feedback and evaluations forms
  • To provide a day-to-day professional and friendly point of contact between learners and facilitators, throughout the programmes
  • To support the logistics and communication with learners who would like to be accredited
  • To arrange travel and accommodation for facilitators and the Southern Scotland Team
  • All other duties
  • To undertake other administrative duties as required
  • To contribute, as an integral member of the team, to the development and success of the Social Enterprise Academy

For a full set of criteria please download the application pack below.

Application notes

  1. Complete the application form
  2. Provide a covering letter and C.V.
  3. Send your form, letter and C.V. to Karen Veitch: by 1pm on Monday, 15 April 2019
  4. Please note that interviews will be held on 23 and 24 April 2019

More information available at: