This vacancy has now closed

Welfare Rights Specialist (Universal Credit - Help to Claim)

  • Full time or Part time
  • £26,650
  • Edinburgh
  • Closing 22nd March 2019

  • Advertised from 14th March 2019
  • Various hours available and flexible working arrangements. Fixed Term for 12 Months to 31 March 2020


Universal Credit was launched in Edinburgh in November 2018 and is one of the biggest Welfare Reforms, since the introduction of Personal Independence Payments. This change will affect thousands of residents in Edinburgh.

In October 2018 the UK Government announced that it would provide funding to the Citizens Advice Network to enable us to support people in our local communities through the process of claiming and transitioning onto Universal Credit. As a result of this funding, Citizens Advice Edinburgh are able to recruit a team of dedicated Welfare Rights Advisers to help join our Help to Claim Team.

Successful candidates will have a solid background in Welfare Rights Advice and have an up to date knowledge of Universal Credit. You will be an excellent communicator and be confident to work independently in a range of environments. You will have excellent written skills and be confident in Microsoft. You will have experience in training or coaching others to learn new skills. You will be flexible and able to support the development of this new service with creativity and new ideas. Most importantly, you will provide an excellent service to people in need in your community and uphold the confidence and reputation of the CAB network in providing high quality, efficient and effective services.

If you want to be part of a team that can make a real difference to the experience of people accessing Universal Credit then this is the role for you.

For further information, please download the Job Description below.

Application notes

Please email application form to Or alternatively marked Private & Confidential to:

Benjamin Napier

Citizens Advice Edinburgh

23 Dalmeny Street

Edinburgh, EH6 8PG

Deadline for applications is 12 noon on Friday the 22nd of March

Interviews scheduled for the 26th-29th of March.