This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Full time
  • £21,782 – £23,900
  • Dundee
  • Closing 22nd March 2019

  • Advertised from 11th March 2019
  • Salary commensurate with experience. 35 hours per week. Fixed-term contract until 31 March 2020


Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

The Citizens Advice network is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Dundee Citizens Advice Bureau will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit). In this role you will help ensure our clients get the support they need face to face, by telephone or webchat.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online using face-to-face.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Application notes

Closing Date: 22nd March 2019

Interviews: 26th March 2019

An application pack can be downloaded from the links below or please contact Lucy Marshall at

Please note that the post is subject to the disclosure of criminal history information.