Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.
We are looking for a highly motivated person with the drive and enthusiasm to ensure the provision of a quality advice and information service to the public. We are an established Citizens Advice Bureau with a solid reputation for delivering well-managed, proactive, quality assured services, directly and in partnership with statutory and voluntary sector agencies.
The successful candidate will demonstrate the skills and commitment to provide a quality advice service to the community we serve, they will play a key role in the delivery of an innovative multi-channel financial health check service in the CAB service in Scotland. This project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The financial health check workers are the first point of contact with clients who access the service through a dedicated helpline or are referred by external agencies or bureau.
We expect candidates to be self-motivated, results driven; passionate about social justice, have excellent teamwork, communication and organisational skills, be computer literate with a commitment to continuous improvement.
They will have an understanding of the importance of excellent customer services and have a commitment to equality and diversity.
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
Closing Date: 22nd March 2019
Interviews: 26th March 2019
An application pack can be downloaded from below or please contact Lucy Marshall at email@example.com.
Please note that the post is subject to the disclosure of criminal history information.