This vacancy has now closed

Content Researcher and Writer

  • Part time
  • £24,750 – £27,000 pro-rata
  • Edinburgh
  • Closing 20th February 2019

  • Advertised from 7th February 2019
  • Salary commensurate with experience. 21 hours per week. Fixed term.


Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland.

Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2017/18 the Citizens Advice Service in Scotland helped over 295,100 clients in Scotland deal with over one million issues overall.

We are currently recruiting for the post of Content Researcher and Writer to join our Digital Advice Content Team.

We're offering an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network.

The delivery of Scotland's new Social Security Agency marks a significant change for Scotland - be part of this by writing advice content on the 11 new devolved benefits and other devolved areas.

Citizens Advice Scotland is going through an exciting period of change, with an enhanced focus on what people want from the service and a move to providing more multichannel advice. The Digital Advice Content Team plays a key role in this transformation.

You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing.

The post is based in Edinburgh, although occasional travel and overnight stays will be required.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

Application notes

For further details and information on how to apply, please visit our website at

Closing date: Wednesday 20 February, 5pm

Interviews: Monday, 4 march 2019

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland (Scottish Charity Number SC016637).