This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Full time
  • £23,894
  • Arbroath
  • Closing 15th March 2019

  • Advertised from 8th March 2019
  • 35 hours per week. Fixed-term contract until 31 March 2020.


Angus Citizens Advice Bureau, based in Arbroath, is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Angus Citizens Advice Bureau will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Angus Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using telephone and web chat.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Please note that the post is subject to the disclosure of criminal history information.

Employee benefits

Angus Citizens Advice Bureau offers excellent terms and conditions, including a total of 35 days leave and a pension scheme with an 10% employer contribution.

Application notes

Closing Date: Friday 15th March, 12 Noon

Interviews: Wednesday 20th March

For further details and information on how to apply, please contact or download the documents below.

Equality & diversity monitoring

To help Angus Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Angus Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.

Charity number: SC010051