The Scottish Veterans’ Garden City Association (SVGCA) is a private charitable letting agent, which together with its
sister organisation, the Scottish Garden City Housing Society Ltd (SGCHS), provides housing to disabled military
veterans in Scotland. Founded in 1915, SVGCA is one of Scotland’s oldest military social housing charities and
is extensively supported by a network of enthusiastic and committed Voluntary District Committees who are
central to our success.
Following a strategic review of our operations SVGCA is looking to appoint an Operations Manager to support the CEO
with the increased workload created by the charity’s enthusiastic plans for growth and additional provision of
support to veterans in need in Scotland.
Our stock of over 600 houses of varying size and type is located throughout Scotland. Over the past five years, there
has been a significant development programme to increase the number and type of houses we can offer, but SVGCA
want to expand and improve our stock further to meet the current and forecasted demand and are committed to
undertaking further housing developments. However, their priority is to implement and deliver the operational
requirements to effect the strategic changes they have identified and desire.
This is an exciting and hands-on senior management position that will need the ability and skills to provide top
level operational management to a busy charity but also provides the opportunity to learn about the ethos of a
charity and for personal development.
If you have the drive, energy and willingness to learn and want to be part of this exciting opportunity to support
disabled veterans in Scotland, we would like to hear from you.
Purpose of the Position
Primary Purpose: The Operations Manager will be responsible for the day to day operations of the Charity delivered
through a highly experienced employed team based in Edinburgh and Glasgow, Volunteer District Committees and
Property Management Companies throughout Scotland.
Secondary Purpose: To deputise for the CEO when required.
- Responsibility for the day to day operations of the Charity and for the line management of the Head Office
Property Management team in Edinburgh and part-time employees based in Glasgow and for ensuring the effective
management of volunteer District Committees across Scotland.
- Liaise with Property Management Companies
to ensure efficient operational delivery Scotland wide.
- To undertake regular visits to Districts and
Property Management Companies to ensure operational output is efficient and in line with the operational and
strategic plans of the CEO and Board of Directors.
- Responsibility for maintaining and developing all
aspects of our housing provision, management and quality control.
- Oversees and reviews workload and
people resources to ensure agreed personal organisational targets are being met on a cost-effective
- Manage/oversee significant refurbishment and building projects in consultation with nominated
- Research and prepare procedures to improve operational effectiveness and
- Ensures all the charities policies and procedures are being adhered to by employees,
volunteers and nominated third parties and raise matters of concern with the CEO or in their absence the Board
- Ensure that all Letting Agent Code of Practice and other relevant regulations, such as
Health and Safety, are being adhered to and kept up to date and communicated to appropriate
- Provides guidance and support to employees, including performance management of those under
his/her direct management.
- Through Districts and third parties as well as tenants, develop an
understanding of the key issues affecting tenants, making recommendations to the CEO of future initiatives, such
as collaborative working with other charities/public agencies, carrying out tenant survey, increasing the scope
and range of advice.
- Research, prepare, and issue operational reports as required by the
- Undertake any other task of responsibilities as may be required from time to time consistent with
the seniority of this role.
- Leadership and Communication.
- People Management.
- Project Management.
- Collaborative Working.
- Decision making and problem solving.
- Proven personal characteristics including
- Drive, Energy,
- Adaptability and Flexibility
- Accuracy and Time Management
- Excellent verbal
and written communication
Qualifications and Experience
- At least three years Operation Management experience with a housing organisation.
- Knowledge of the
Scottish social housing environment.
- Knowledge of the Letting Agent Code of Practice.
people management and team-building skills
- Excellent oral and written communication skills.
literate, namely Microsoft Office Word, Excel, Outlook and PowerPoint.
- Prioritising work
- Project delivery.
- Successful completion of the LETWELL Programme or a willingness to undertake this with support from the
- Qualified Clerk of Works.
- Previous UK military service.
- Knowledge of the
veterans housing environment.
- Travel to Districts across Scotland will be required so access to transport is required.
- Due to the
nature of the role some evening and weekend may be required.
You may be required for other duties as directed by the Chief Executive Officer.
Please apply with a CV (2 pages max) along with a covering letter (2 pages max) detailing why you believe you are the
right person for this role and how you meet the person specification.
Your CV and covering letter should be sent to the SVGCA CEO, Kevin Gray MM, firstname.lastname@example.org with Operations
Manager in the subject line.
The closing date for applications is 1200hrs on Wednesday 20 February 2018.
Due to the high number of applications expected, only candidates shortlisted for interview will be notified.
It is anticipated that interviews will be held at the Association’s offices in Edinburgh on Wednesday 27 February
All information relating to unsuccessful candidates will be destroyed when an appointment has been made.