This vacancy has now closed

Project Officer

  • Full time
  • £18,500 – £20,500
  • Edinburgh
  • Closing 15th March 2019

  • Advertised from 1st March 2019
  • (commensurate with experience) 35 hours per week. Fixed-term contract until 31 March 2020


Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux across Scotland. Citizens Advice Scotland, our 60 member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone.

About the role

Citizens Advice Scotland runs a series of national specialist services as projects which require centralised project co-ordination. We are currently looking for a Project Officer who will work alongside the rest of the project team, ensuring successful delivery and development. The role is offered on a fixed-term basis initially until the end of March 2020.

As well as providing project support, your role will oversee the project data systems, ensuring they are operating effectively and qualitative and quantitative data are collected, manipulated and reported on to the required standard and data protection requirements. This will be used to determine how the project or service is performing and inform recommendations and decisions as to future service development and changes affecting advice delivery.

Initially, this role will be allocated to the Help to Claim project. Help to Claim is a comprehensive, enhanced support service which will be delivered by the bureau network. Citizens Advice Bureaux will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Citizens Advice Bureaux will employ specialist advisers to deliver the service face to face, through webchat and telephony.

The successful candidate will be able to demonstrate knowledge and experience of project support, including the use of project administration tools and techniques. You will therefore need to have strong communication skills, including the ability to communicate complex information clearly, accurately and accessibly to non-specialists. It is essential that you are able to comfortably use IT packages, including spreadsheet, word processing and presentation software.

This role offers the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Job Pack.

Application notes

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a written statement with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

Equality & diversity monitoring

To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)