This vacancy has now closed

Helpline Call Handler

  • Part time
  • £23,299 pro-rata
  • Based in Edinburgh.
  • Closing 11th February 2019

  • Advertised from 25th January 2019
  • 28 hours (£18,639 pro rata) This post is permanent, subject to renewal of Helpline contract.


Scotland’s Domestic Abuse and Forced Marriage Helpline

Scottish Women's Aid is the lead organisation in Scotland working towards ending domestic abuse and other forms of violence against women. We play a vital role in campaigning at national and international level and lobbying for effective responses to domestic abuse, including ensuring that women and children with experience of domestic abuse get the services they need when they need them.

Would you like to be part of supporting the delivery of a vital helpline service for people with experience of domestic abuse and forced marriage?

As a Call Handler you will provide confidential information and support to individuals and agencies who contact the Scotland’s Domestic Abuse and Forced Marriage Helpline (SDAFMH).

With excellent telephone skills and an understanding of domestic abuse, the post holder will need to be able to respond effectively and sensitively to calls from a wide range of people. You will have an understanding of the services available to support helpline callers, experience of using computer-based information systems and demonstrate the ability to work on your own initiative.

Scotland’s Domestic Abuse and Forced Marriage Helpline operates on a 24/7 basis 365 days a year using a varying pattern of day, evening and night shift.

Application notes

Closing date: 5pm on Monday 11th February 2019. Interviews will be held on 28th February 2019.

Application pack available on our website at:

SWA is committed to promoting equality and diversity. Applications are welcomed from all sections of the community. Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.

Successful applicants will be subject to a PVG check, paid by SWA.

Scottish Women’s Aid is a company limited by guarantee, company no. SC128433, and Scottish registered charity, no. SC001099.