Patient Adviser, Patient Advice and Support Service

  • Part time
  • £25,662 pro-rata
  • Peebles and District Citizens Advice Bureau with travel across the Scottish Borders
  • Closing 12th December 2018


  • Advertised from 4th December 2018
  • 25 hours per week. Fixed term to 31 March 2020.
  • 28 days annual leave (pro rata of 35) including public holidays. Nest Government pension scheme.

Role

The role

Patient Advisers will work with the three citizens advice bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via the national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Background

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Responsible to: Manager, Peebles and District Citizens Advice Bureau

Application notes

A full job description and application form are available to download and are also available on the Citizens Advice Scotland website at cas.org.uk. Please email completed application forms to Gill Westwood, Manager, Peebles and District Citizens Advice Bureau (manager@peeblescab.casonline.org.uk) or post to Gill Westwood, Manager, Peebles and District Citizens Advice Bureau, Chambers Institution, High Street, Peebles, EH45 8AG.

Closing date for applications is 14 December 2018


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