The five North Lanarkshire Citizens Advice Bureaux (CAB) are working together to test a new multi-channel debt advice service to increase the number of people who can be helped with managing their debts. The North Lanarkshire Citizens Advice Bureaux (CAB) Debt Advice project aims to improve access to and the efficiency of debt advice services provided by the CAB service for people in North Lanarkshire. It provides a multi-channel service via phone, webchat, email and face-to-face, giving people choice of access. The project will help inform how debt advice will be delivered in the future throughout Scotland. Key to success is the smooth transfer of clients from phone to face-to-face services when needed. The Money Advice Coordinator supports clients and Debt Advice Lead Officers to help ensure the efficiency and effectiveness of the service.
Depending on the role, posts will be based in Airdrie, Bellshill, Coatbridge, Cumbernauld and Motherwell Citizens Advice Bureaux and candidates are invited to indicate their preferred location on the application forms. Please see the job descriptions for each post at cas.org.uk/vacancies
An application pack is available for download below.
To apply, please complete the application form and personal details form and send it to
Closing date for applications: Midnight 9 December 2018
Interviews: 17 Dec 2018