The postholder will work as part of a small team providing expert advice and representation to students with academic queries. They will also undertake specialist casework as required and to support the development of the service including offering general advice (including welfare advice) as a duty adviser seeing drop in students, triaging and booking follow ups as necessary.
The Advice Place is a free, professional, impartial and confidential advice service for students at the University of Edinburgh, operated by Edinburgh University Students Association. The service is very busy and operates drop-ins and appointments with phone and email consultation available as well. The service deals with a wide variety of topics (finance, accommodation, academic and personal issues) and provides basic information as well as more complex casework advice, advocacy and support. Service usage data is used to inform campaigns and the constant development and assessment of University policy.
The Academic Adviser will be an exceptional and enthusiastic individual, who aspires to provide a professional and high quality service to our service users. They will be a student focused individual with a consistently professional approach to their duties and keen attention to detail, a person with high expectations of themselves and others, who takes pride in their work.
Confident and competent, with demonstrable experience (typically at least 2 years) gained within a customer facing role, delivering high standards of customer service. The postholder will have proven experience of dealing with sensitive information and prioritising in a busy client facing role. Ideally, they will have worked in situations where they have been required to deal effectively and compassionately with customers who are distressed.
For further details and a full job description and person specification, please download our candidate pack
To apply, please download and email your completed application and equal opportunities forms to Human Resources, at firstname.lastname@example.org.
Please note that applications by CV will not be accepted.
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The closing date for applications is 10am on Monday 12 November
Interviews will be held on Friday 30 November
Further information will be sent to shortlisted candidates.