goodmoves

LinkLiving is a not-for-profit organisation and Scottish charity. We have been providing specialist services to support health, wellbeing, and community inclusion for over 25 years.

We are committed to positively supporting people to overcome the negative impacts on their lives of ill-health, poverty, inequality and isolation. We work to make a positive difference to the lives of people who are often excluded from society due to vulnerabilities including homelessness, mental health issues, physical health issues and social isolation. We provide care, support and employability services to over 1,000 people a year.

Linkliving, our values are at the heart of everything we do and we put the people we support first. Our values are:

• Empathy (listen to and understand an individual's needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

Our main aim for this job role is to find people with the right values, behaviours and attitudes to match our own.

LinkLiving's Edinburgh Service is a visiting housing support service, delivered by six area-based teams which work across Edinburgh. As well as enabling people affected by mental health problems to live as independently as possible in their own homes, we engage with a range of statutory and voluntary organisations to ensure the people we work with get the support they need.

Visiting housing support

We deliver visiting housing support to around 180 people in Scotland's capital who experience a variety of mental health problems. Our support includes:

• Engaging with people and professionals who have an interest in their welfare.
• Equipping people with skills and tools to help them manage their mental health
• Creating personal support plans to help the people achieve the outcomes they desire

Recovery-based approach

We work from a recovery-based perspective, which means we enable the people we support to live a good life - as defined by them - with or without symptoms.

We use conversations and plans to help people identify their long-term ambitions and short-terms goals and develop strategies for achieving them.

We recognise the importance of the home as the base from which people can work towards recovery. We provide support in all aspects of maintaining a home, with an emphasis on developing people's skills to look after and sustain their home independently.

The role of communities

We also recognise the role which communities can play in recovery. We connect the people we work with appropriate sources of local support and with networks and organisations which deliver social benefits, including a sense of belonging, community and purpose.

Putting people at the centre

We appreciate that the mental health problems experienced by the people we work with can sometimes have a significant adverse impact on their lives, so we take time to help them to recognise, understand and manage their symptoms.

At all times, our support is flexible, person-centred and responsive to the changing needs of the people we work with.

The job

We have an exciting opportunity for ambitious and motivated Support Workers to join our team and improve the lives of people supported by our Comely Green Service.

In this role, you will develop effective relationships with people affected by a range of mental health problems, supporting them to cope in difficult times and working towards recovery and a good life. You will provide emotional, practical and social support to enable people to live as independently as possible and make informed choices in all aspects of their lives.

Working in partnership

Multi-agency working is an important part of the job. You will develop positive relationships with a range of partners, including the NHS (in the community and in hospitals), social work and voluntary organisations. By understanding the assistance, they offer and maintaining strong links with partner agencies, you will extend the breadth and quality of support available to the people we work with.

You will work as part of a team while managing your own workload and being a key worker for some of the people we support. You will take part in regular team meetings and receive regular support and supervision. You will participate in a range of learning and development opportunities to enhance your experience and skills and improve the quality of our service.

Using technology to deliver the best service

You will embrace technology to help deliver the best service we can to the people we support. You will be given a laptop and smart phone to access Carista, our integrated social care management system. You will use Carista to create support plans and risk assessments, record support, monitor outcomes and gather feedback from the people you work with.

Your working hours

Your core days of work will be Monday to Friday, while you will workaround one in six weekends. Occasional flexible working will be required, as and when needed, to meet the needs of the people we support and our service.

What you will need

Our main aim for this job role is to find people with the right values, behaviours and attitudes to match our own, which are:

• Empathy (listen to and understand an individual's needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others) An understanding of the issues affecting service users is also an essential requirement of the role.

Successful applicants will be required to register with the SSSC within six months of their start date.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack.

About us

LinkLiving is a not-for-profit organisation and a Scottish charity. We have been providing specialist services to support health, wellbeing, independence and community inclusion for over 25 years.

We are dedicated to making a positive difference to the lives of the people we work with and are recognised as a leader in responding to and delivering on individual needs.

We provide accommodation, care, employability and support services to over 1000 people each year in Clackmannanshire, Edinburgh, Falkirk, Fife and North Lanarkshire.

LinkLiving is part of the Link group of award-winning social enterprises.

Annual leave and benefits.

LinkLiving offer up to 38 days annual leave pro rata, a wide-range of benefits including flexible working arrangements and access to a generous contributory pension scheme. Working within a supportive environment you can expect a range of training and development opportunities.

This post is subject to Protecting Vulnerable Groups (PVG) scheme membership

This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.

As daily travel may be involved, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you should describe at your interview how you would fulfil the requirements of the role across the area, including visits to remote areas, using other means of transport.

As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

Qualifications Required

For jobs in Band B you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.

Other qualifications equivalent to these may also be acceptable. If you are in any doubt please contact the Recruiting Manager to discuss.

Main Duties

This is an important role within the agency completing a range of duties to ensure that we provide an excellent service to Scotland’s citizens by; ensuring clients are able to access help and advice to claim the benefits they are entitled to, they are supported throughout the application process and they are able to enjoy a positive experience of the Scottish social security system.

• Actively listening to and providing clients with empathetic one-to-one support and help them understand what devolved benefits they are entitled to, help complete applications, support people through the process and any follow up actions relating to their case.
• Manage your own workload and diary to optimise your day, securing personal information and ensuring value for money.
• Act as a role model who demonstrates Social Security Scotland’s values; ensuring that clients are dealt with sensitively, appropriately and with fairness, dignity and respect.
• Actively engage and build trust with the community, voluntary and other organisations to raise awareness and promote the uptake of benefits in order to maximise household incomes.
• Ability to work in a shared environment, maintaining strong and effective working relationships to continuously improve the quality of our service based on user’s experience.
• Provide accurate advice, personally escalating complex enquiries and complaints.
• Ability to keep abreast of the changes to the Social Security and Welfare Benefits system, undertaking training on benefits when required.
• A self-starter with the ability to travel to carry out home and outreach visits, work independently and work as part of a team.

Regionally based and will cover Scotland.

The Cystic Fibrosis Trust is the only UK-wide charity making a daily difference to the lives of people with cystic fibrosis, and those who care for them. We invest in cutting-edge research, drive up standards of clinical care, offer support for everyone affected by cystic fibrosis, and campaign hard on the issues that matter.

This role will deliver high levels of stewardship to a variety of fundraising volunteers, supporters and community throughout Scotland. This exciting role will identify, develop and support fundraising opportunities to maximise engagement and fundraising activity and to significantly raise regional profile. Working collaboratively with a range of teams, you will contribute to the growth of core income and supporter/donor involvement.

You will a team of relational fundraisers who are committed to delivering the very best. Working independently as well as being a key member of a high performing fundraising team, you will have proven experience of successful community fundraising and volunteer management. Using your insight, creativity and innovation you will develop and deliver a programme of successful and sustainable fundraising activity/campaigns and relationships within this region. An effective communicator you will have the ability to influence and encourage a diverse range of internal and external stakeholders.

This role will be home based but travel to our Head Office based in Central London and throughout the region and at times the UK to support events, meetings and attend training workshops will be required. A full, valid UK driving licence or access to the use of a car with business insurance is a requirement of this role.

VOCAL is a carer-led organisation. Applicants will evidence an excellent understanding of the diverse range of caring situations, the impact of caring on peoples’ lives and barriers carers face at different points of the caring journey.

Applicants will evidence excellent people and communication skills, with experience in supporting carers through casework and person-centred support work, including experience of supporting individuals to access short breaks.

Excellent knowledge of health and social care, including key legislation and policy affecting carers.

Applicants will be digitally competent and effective communicators with individuals, carer groups and partner agencies.