This vacancy has now closed

Casework Coordinator Refugee Support

  • Full time
  • £21,163
  • Glasgow
  • Closing 18th June 2019

  • Advertised from 4th June 2019
  • 35 hours per week. 12 months Fixed Term Contract (until 30th June 2020 with possibility of extension, dependent on funding)
  • REQ0000025UF


Could you work within our Refugee Support Department providing support and advocacy to asylum applicants experiencing crises?

Reporting to the Refugee Support Service Manager, the Casework Coordinator will primarily prepare applications for financial and accommodation support from the Home Office and appeal to the Asylum Support Tribunal if this application is refused. Your role will also involve making appropriate referrals or advocacy if the Home Office are unwilling to provide support.

In addition to making asylum support applications, you will participate in our duty rota providing emergency assistance to clients experiencing crisis, these include but are not limited to, people having recently fled human trafficking or domestic abuse, or experiencing mental health crises including suicide ideation. Our duty function provides an immediate and short-term response, focused on enabling people to rapidly access services and entitlements.

This is a demanding role, requiring excellent organisational and communication skills, ability to work sensitively and remain calm under pressure. Significant numbers of the people we assist are survivors of torture or trafficking and many are dealing with high levels of distress or trauma.

We have a genuine occupational requirement to recruit only a female member of staff on this occasion (Schedule 9 (part 1) of the Equality Act 2010) as this role will require the provision of emergency responses to women who have recently fled human trafficking or other SGBV situations that require a trauma-informed response.

Meet the team

Our Refugee Support and Restoring Family Links Department is based in Glasgow City centre with a Scotland-wide remit. We are an extremely busy department, assisting roughly 3000 people per year and working across almost every aspect of the refugee experience.

We focus our services on the most vulnerable. Our clients are often facing complex institutional barriers and or undergoing a period of crisis including suicide ideation, trauma, human trafficking, destitution and abuse.

The British Red Cross has a long tradition of providing practical and emotional assistance to vulnerable asylum seekers and refugees. Our trained volunteers provide much needed support to thousands of people every year, helping them to access local services and adjust to life in a new country.

The role might be for you if...

  • You understand and can advocate on behalf of clients regarding issues relating to refugees and vulnerable migrants (including rights and entitlements)
  • You have a working knowledge of current policy and legislative developments in the asylum and Immigration field and understand immigration legal parameters and safe practice
  • You are an excellent communicator, including ability to communicate with people from other cultures and those whose first language is not English. This may include experience providing sensitive, safe and empowering support to distressed people in vulnerable situations
  • You have great organisational skills - responding to and prioritising a range of competing demands and have a good working knowledge of using IT tools for planning, managing and monitoring casework and projects
  • You're a team player who delights in the knowledge that our team comes from many different backgrounds, and the common link we all share is our love working with people and supporting some of the most vulnerable members of society

Application notes

For further information and to apply please visit our website

Closing date for applications is 23:59 on Tuesday, 18th of June 2019, with interviews planned for week commencing 1st of July 2019.