This vacancy has now closed

Client Adviser

  • Full time
  • £21,750 – £26,476
  • Glasgow
  • Closing 14th June 2019

  • Advertised from 3rd June 2019
  • 35 hours per week


Salary: £21,750 per annum

After 3 months’ probation: £23,250 per annum

After 6 months’ probation: £26,476 per annum

Migrant Help is a national charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are recruiting for a creative and organised Client Adviser to join our team in Glasgow. The focus of this role is to work as part of the Asylum Help team providing advice, guidance, and assistance to complete support applications and briefing to eligible asylum seekers.

This vacancy is open to both internal and external applicants. If the successful candidate is internal and already on the probationary rate, your salary will not drop to the starting salary.

The Client Adviser will be expected to:

• Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home

• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 98, Section 95 and Section4 of the Immigration and Asylum Act 1999

• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales

• Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by management

• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete applications by telephone and by appointment

• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level

• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.

• Ensure accurate records are kept

• Keep up to date with legislation and the impact it may have on service users

Your experience must include:

• Good clear written and spoken English.

• Good IT skills in word processing, spreadsheets and email or the willingness to acquire them.

• Good inter-personal skills and the ability to relate to a wide range of people. • Excellent active listening skills.

• Ability to work under pressure and to deadlines.

• Ability to complete forms and records accurately.

• Skills in liaison and negotiation with other agencies on behalf of clients.

• Ability to absorb complex written information and communicate effectively.

• Ability to work empathically with people facing transition and uncertainty.

• Ability to explain complicated information to clients including the use of an interpreter

• Presentation skills with the ability to make briefing sessions interactive

• Ability to learn quickly and adapt to change

• Excellent self-organisation skills

• Ability to work as part of a team and on own initiative within an agreed framework

• A second language would be desirable Special Requirements:

• This post requires OISC Level 1 competence or the willingness to get this within 6 months

• This post is subject to an enhanced DBS check

• This post is subject to a Counter Terrorism check

• This post may require travel

• The successful internal candidate will move to Migrant Help’s Terms and Conditions if they are not already.

Application notes

To apply for this role please go to the following URL to start your application and submit

1. a relevant CV,

2. a detailed personal statement showing how your background and experience fit the specific requirements, skills and experience for the post as outlined in the job description with special attention to the added value you could bring

Applicant that fail to provide both documents will not be considered for the post.

Due to the high volume of applications we receive, successful candidates will be contacted within 2 working days after the closing date.

Closing date: 14th June 2019