This vacancy has now closed

Homeless Service – Welcome Worker (Concierge)

  • Full time
  • £19,343
  • Edinburgh Homelessness Service
  • Closing 6th June 2019

  • Advertised from 21st May 2019
  • Working Hours: 40 hours per week, between 8am and 9pm, on a 3 week rota, including some weekends. (£9.30 per hour)


Based at The Pleasance in Edinburgh, the Welcome Worker (Concierge) is the first point of contact for residents and visitors. This key role sets the welcoming tone and atmosphere for the Lifehouse and is involved in all aspects of supporting homeless people to move on to new lives. The position is formally called Concierge, but this job title underplays the vital function this role fulfils in the service. The Pleasance is a 38 bed, temporary supported accommodation service for homeless men and women.

In this vital role, you will offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required. You will manage additional front of house duties including telephone calls and external visitors to the Lifehouse, accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate. In addition, you will manage enquiries relating to available accommodation, facilitating access to emergency accommodation if required, work with clients to resolve conflict using de-escalation skills where appropriate and make decisions with regard to excluding clients in conjunction with the duty manager/on call system. There will also be some cleaning and laundry duties.

You will be able to demonstrate:

· Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes

· Good customer service and time management skills with the ability to prioritise workload

· Able to work within the Christian ethos of The Salvation Army

Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Disclosure check.

Benefits: 25 days annual leave and bank holidays, a contributory pension scheme; season ticket loan; an employee assistance programme.

Application notes

For further information and to apply please visit our website

Closing date: 6 June 2019.

CVs will not be accepted

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