This vacancy has now closed

Senior Client Adviser

  • Full time
  • £29,274
  • Glasgow
  • Closing 17th May 2019

  • Advertised from 9th May 2019
  • Salary review after 6 months’ probation. Permanent Contract. 35 hours per week.


Migrant Help is a national charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

We are recruiting for creative and organised Senior Client Adviser to join our team in Glasgow. The focus of this role is to work as part of the Asylum Help team providing advice, guidance, and assistance to complete support applications and briefing to eligible asylum seekers.

This vacancy is open to internal and external candidates. If the successful candidate is internal and already on the probationary rate, your salary will not drop to the starting salary.

The Role:

The scope of this role is to deliver a professional service in the delivery of advice and guidance whilst also providing assistance with the completion of support applications. The successful candidate will be required to provide advice and support to asylum seekers. This advice must adhere to specifications of the Grant Agreement and Contract with the Home Office. The successful candidate will be the first point of contact for Client Advisers on a daily basis, having responsibility for the management of, and advise to Client Advisers who have complex and unplanned cases. The successful candidate will need to respond flexibly to provide cover for all other operational activities, for example, keeping up to date with legislation and the impact it may have on service users, ensuring IA requests, RFI’s and Evictions are dealt with in a timely and effective manner. The post-holder will work consistently to ensure the continuous local development of the advice service, whilst also ensuring that all advisory processes and procedures are efficient, professional and consistent at all times.

The Requirements:

The successful candidate will also provide a support service to the Regional Manager in ensuring assigned rota duties are carried out as planned and Asylum Seekers are assisted to complete asylum support application forms (ASF) for support under Section 98, Section 95 and Section4 of the Immigration and Asylum Act 1999. The successful candidate will need to ensure all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales. The post holder will need clear communication skills to be able to effectively act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs, whilst also liaising with relevant statutory and voluntary agencies on behalf of service users as necessary. The post holder will need good interpersonal skills to be able to provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations and telephone advice. The successful candidate will need to work under pressure and to deadlines to assist clients in notifying the authority of prescribed change of circumstances, providing guidance on immigration related matters and deliver key touch point briefings to a high standard so that applicants fully understand the information provided.

This post-holder requires an Enhanced Disclosure and Barring Service (DBS) check and a Counter Terrorism (CTC) check. Due to the nature of this role, the successful candidate should expect some travel/out of hours’ work may be required by prior arrangement, therefore, flexibility and willingness to accommodate this need is a pre-requisite. The successful candidate will also be required to work an “Out of hours” service.

The successful candidate (if internal) will move to Migrant Help’s Terms and Conditions if they are not already.

Application notes

Please submit:

  1. A relevant CV
  2. A covering letter outlining briefly how your background and experience fit the job description
  3. A detailed personal statement showing how you meet the specific requirements, skills and experience for the post as outlined in the job description and job specification with special attention to the added value you could bring.

Applicant that fail to provide all 3 documents will not be considered for the post.

To apply for this role please go to the following URL to start your application:

Closing Date: 17th May 2019

As part of your role, it is important you operate within Migrant Help’s values. Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer