This vacancy has now closed

IT Helpdesk Agent

  • Full time
  • £20,460 – £21,948
  • Edinburgh
  • Closing 19th May 2019

  • Advertised from 9th May 2019
  • Six month fixed term post. 35 hours per week.


Would you like to join us and help CHAS reach our Digital Transformation goals? If so we would be delighted to hear from you. Supporting the rest of the IT Team, you will be the first point of contact for users, responding to inbound tickets, phone calls and other enquiries. You will ensure all incidents and requests are logged, then resolved or escalated within given SLA’s. You will assist with IT service delivery, using the service desk application track outstanding issues and follow up with users and third party suppliers. You will also be responsible for updating our Knowledge Base and IT Intranet pages with information and solutions to enable users to help themselves.

The role requires previous service desk experience, supporting both remote and on site users. We are looking for you to be HNC/D level educated in a Computer Science discipline, or equivalent technical qualification, and with at least 1 years’ experience working in a multi-user, multi-site environment. You must be enthusiastic and have excellent communication and team working skills. Good time management, problem-solving skills and the ability to remain calm under pressure are also required.

A commitment to the CHAS core values, vision and purpose is essential.

At CHAS, our ambition is to reach every family in Scotland who is living with the heartbreaking knowledge their child has a life limiting condition and offer them our care and support to empower them to make the most of the short time they have together. As IT Helpdesk Agent, you will have the chance to play a vital part in this vision.

Application notes

Closing Date: Sunday 19 May 2019

Interview Date: Tuesday 28 May 2019

For further information please download the job description below or for an informal discussion about this post please contact Neil Clark, IT Service Manager on 01389 722067, or by email at

To be part of the future of CHAS, apply today via the CHAS Website.

This post is subject to a Protection of Vulnerable Groups (PVG) check.