What does it mean to end something well?
Lots of organisations spend loads of time thinking about what happens when people find and join their service. But what happens when someone stops using your service? Or your work is no longer needed?
This might feel far removed from your day-to-day work. But organisations that thinking about 'good endings' are likely to be much more attuned to the needs of people they serve, and more ready to pivot and change as their user's needs change.
Joe Macleod is founder of the world's first customer ending business. A veteran of product development industry with decades of experience across service, digital and product sectors. Author of the Ends book that iFixIt called 'the best book about consumer ewaste'.
This online course will providean introduction tothe tools required to plan, deliver and evaluate effective training.Anne Whitefordwill guide you through the 3 sessions so you willgain the confidence to design and deliver learning to individuals and small groups.
Managing Learning Experiences
Developing a Learning experience
Leading groups to facilitate learning
Putting it into practice
This online course is packed full of content to help you identify and understand what is required to build a strong financial foundation.
Basic financial roles and responsibilities:The Board’s responsibility for good financial governance; The financial manager’s role; Staff and volunteers.
Who uses the financial information and how:The Board, Treasurer and/or Finance Sub-group; Internally – The manager/management team, Project staff and Fundraising staff; Externally – Funders, Accountants/auditors, OSCR and Companies House.
What we need our financial package to do:Information for monitoring current performance; Information for planning forward; Information for external reporting; Choosing a suitable financial package and setting it up to be useful; Restricted funds – recording for easier reporting; Effective use of the reports function.
Effective systems and control:“Walking through” your financial processes; Considering financial risks and effective internal control; Getting other staff to play their part and make your life easier; Recording financial processes – why and how.
Dealing with external requirements:Reporting to funders; Reporting to OSCR; Reporting to Companies House.
The online workshop isdesigned to be interactive,blending theory with practical day-to-day examples and participant contributionsand group discussions. It will utilise all the best online tools including breakout rooms and polls.
The learning outcomes will have you leave the course with:
This online coursewill help you develop your active listening and good questioning techniques, which are key to handling difficult conversations and scenarios and also a great asset in coaching and mentoring. It will share the five steps to having great delivery conversations and how to best manage remote employees and virtual teams.It will discuss the power of having a core purpose, the stages of team development and how to handle day to day team conflict. Finally, it will cover giving and receiving feedback in a way that improves ownership, learning and performance.
This online course is packed full of content to give you an overview of annual accounts and external reporting.
Financial reporting requirements:Statutory reporting requirements; Audit/independent examination levels; Format of accounts and thresholds – Receipts & Payments or SORP-compliant.
Understanding financial statements:Format of the annual accounts; Overview of a set of SORP-compliant accounts; Statement of Financial Activities (SOFA); Balance sheets and notes to financial statements.
The Trustees Annual Report:Format and content; How it links to the financial statements; What makes a good TAR.
Reserves:What’s included in reserves; Building up reserves; The reserves’ policy.
Reporting to regulators:Reporting to OSCR; Reporting to Companies House; Notifying changes; Sharing information with the public.
Organisations change and adapt over time, and never more so than in recent months. Therefore, it is important volunteering is reviewed so it matches the needs of your organisation and the expectations of current and future volunteers. This online course is interactive, blending practical examples and group discussions, which will allow you to consider and explore:
·Volunteering today - trends and developments.
·Volunteering in my organisation - what makes it ‘sticky’?
·The volunteer journey - making it long and interesting!
·Supporting volunteers - to help them give their best.
·Rewarding volunteers - celebrating success.
·Creating an action plan - developing volunteering in your organisation.
This course will help you to understand the components of project stages and lifecycles. It will provide an understanding of project methodologies and their application, teaching you how to develop a project plan, identify/mitigate risks and construct a strategy for monitoring/review. You will leave with an understanding of the following areas and the tools required to:
This interactive online course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.
During this online course we will:
• find out what you need to get from the session
• explain the value of storytelling
• take you through our six stages to get a great story
• identify what currently works (or how to adapt)
• brainstorm some of your own organisation’s storytelling needs, together