This online course withJohn Bonnarcovers all you need to plan, structure and write effective and informative reports. You will gain the skills and confidence to producereports for today’s demanding workplace, helping you to write quickly, accurately and clearly.

Practical exercises and discussion throughout will give you a toolkit to use when report writing soyou will be able to:

• identifying the elements of an effective report;
• plan a report;
• develop the structure;
• decide on the content;
• identify the audience and use appropriate language;
• understand appendices and references; and
• overcome ‘writer’s block’.

This interactive online course covers tools and techniques to get the best out of your people including delegation skills, team engagement and holding people to account. You will learn active listening and good questioning techniques, fundamental to handling difficult conversations and people.It will share the five steps to having great delivery conversations and how to adapt your approach to different people and scenarios.We explore how to create working environments where people feel empowered and engaged.

During this online course we will:

• find out what you need to get from the session

• explain the value of storytelling

• take you through our six stages to get a great story

• identify what currently works (or how to adapt)

• brainstorm some of your own organisation’s storytelling needs, together

Twitter, Facebook and blogging don’t have to be a mystery any longer - this online course will help youdevelop the skills to use these core social channels more confidently and effectively. Whether it is part of your role, or you just want to be more social media savvy,it has never been more important to communicate well online.Using online tools, group discussions and lots of practical exercises you will look at:

·Twitter ·Blogging ·Video & audio ·Facebook

You will also look at creating a social media strategy - everypost, reply, like, and comment should serve a purpose!Having asocial media strategy you will have everything you plan to do, and hope to achieve, at hand! It will guide you and let you know whether you're succeeding or failing at your objectives.

The world we live and work in is changing at an ever increasing pace. Both employees and clients have different expectations and needs to those of 12 months ago, with much going online and remote management becoming a norm. You will have to continue to adapt your ways of working to these new norms, remote working and the increasing pace of change, it is a truth that we are all facing.

There is a direct correlation between your management skills and the performance of your team/ department or organisation in this new operating environment. Many leaders and managers are realising they cannot use 20^thCentury management techniques in this new norm.

In this online course withMark Douglasfrom Blue Ptarmigan you willexplorehow to get the best out of your people andcreate working environments where people feel empowered and engaged. We will discuss the power of having a core purpose, the stages of team development and how to handle day to day team conflict. Youwill explore emotional intelligence and the four areas of self-awareness, self-management, social awareness and relationship management. We will share how best to manage organisational change and introduce new way of working and best practice around giving and receiving feedback. Finally, we will cover coaching and mentoring and how these approaches can improve ownership, learning and performance.