goodmoves

The Ethnic Minority Career Museum & Built Environment Heritage Programme.

1 Year Traineeships now open!

• 2 Collection Engagement Assistant Traineeship’s (Museum & Galleries, Edinburgh) with bursary.
• 1 Open Museum Traineeship (Glasgow Life, Glasgow).
• 1 Glasgow Museum Events Traineeship (Glasgow Life, Glasgow).

Key points to note:

• Traineeships are supported by a bursary which is non repayable
• All trainees will be supported to do a qualification in Museum and Galleries Practice.
• Visa status must allow full time working in UK.

Traineeship provides

• An opportunity to work within the Museum and Galleries sector.
• A chance to gain skills, knowledge and understanding of a variety of departments (e.g. Collections management, Conservation, Audience Development, Learning and interpretation, Community engagement).
• Scope to build a career path in the sector.
• Scope to use existing transferable skills
• An opportunity to be instrumental in bringing the African and ethnic minorities communities into the sector for: leisure, education or employment
• A platform for you to excel and develop professionally and personally.

Selection Criteria

• Applicants must have a willingness to learn and strive within the sector.
• No specific academic qualifications are required; however, applicants should be able to read and write fluent English.
• An enthusiasm for heritage and all it stands for is required.
• The traineeships are only open to people from African and Caribbean/Ethnic Minority Communities across Scotland.

Please only apply for the post if you are able to travel to the above locations.

Simon Community Scotland is the largest provider of homelessness services in Scotland, with a reputation for excellence. Everything we do is about and for people: the people we support, our staff, our partners and everyone affected by homelessness.

Support Workers will provide positive practical and emotional support to people who use the service that focuses on goals, promotes choice and encourages personal responsibility. Support Workers will also establish and maintain effective professional relationships with a range of external partners to ensure support to service users is coordinated and in agreement with identified care plans.

● To work with service users to develop and deliver person-centred support plans that achieve the best possible outcomes for people who use the service.

● To encourage people who use services to take an active role in their support and in all decisions relating to them or their support.

● To participate in the monitoring and evaluation of services provided to people who use the service.

We ask for your compassion, creativity, flexibility, eternal optimism and positive approach as well as a commitment to living the values of our organisation with your colleagues, partners and crucially with the people we support.

Why work with Simon Community?

Life insurance is x4 times your salary, a contributory pension scheme where we pay 4%, 35 days annual leave (38 days after 5 years), and holiday buy back scheme and childcare vouchers, also the option to join our Health Plan and Credit Union.

We will also invest in your career through learning and development and we have an amazing program of classroom, online and self-directed learning in place, backed by great leadership and an organisation that empowers frontline staff to deliver impact for service users.

This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.

We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.

In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.

This role includes regular home visits and face to face meetings in remote areas. As extensive daily travel is involved in the role, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you may still be considered for this post but you will be expected to describe clearly at your interview how you would fulfil the requirements of the role across your area using other means of transport.

As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.

This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.

Qualifications Required

For jobs in Band B you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.

Other qualifications equivalent to these may also be acceptable. If you are in any doubt please contact the Recruiting Manager to discuss.

Main Duties

This is an important role within the agency completing a range of duties to ensure that we provide an excellent service to Scotland’s citizens by; ensuring clients are able to access help and advice to claim the benefits they are entitled to, they are supported throughout the application process and they are able to enjoy a positive experience of the Scottish social security system.

· Actively listening to and providing clients with empathetic one-to-one support and help them understand what devolved benefits they are entitled to, help complete applications, support people through the process and any follow up actions relating to their case.

· Manage your own workload and diary to optimise your day, securing personal information and ensuring value for money.

· Act as a role model who demonstrates Social Security Scotland’s values; ensuring that clients are dealt with sensitively, appropriately and with fairness, dignity and respect.

· Actively engage and build trust with the community, voluntary and other organisations to raise awareness and promote the uptake of benefits in order to maximise household incomes.

· Ability to work in a shared environment, maintaining strong and effective working relationships to continuously improve the quality of our service based on user’s experience.

· Provide accurate advice, personally escalating complex enquiries and complaints.

· Ability to keep abreast of the changes to the Social Security and Welfare Benefits system, undertaking training on benefits when required.

· A self-starter with the ability to travel to carry out home and outreach visits, work independently and work as part of a team.

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Essential Criteria

When applying for this job, using the STARR approach is recommended. You can find more information on STARR by reading the Additional Information page for this job on our recruitment website at: socialsecurity.gov.scot/work-with-us

1. Demonstrate excellent communication skills and an ability to explain complex information.

2. Experience of adapting to changing circumstances whilst managing competing workloads.

3. The ability to be flexible and embrace new ways of doing things, contributing ideas and energy to continuous improvement.

4. The ability to assimilate information from a variety of sources in decision making, sharing knowledge and information across the wider team.