Eczema Outreach Support was set up 10 years ago to support families and children with eczema. Originally we only covered Scotland but a few years ago we successfully extended our reach to the whole UK. The charity has been delivering a growing range of emotional and practical support activities, alongside working with clinical networks, research teams, schools and the private sector.

A rare opportunity has arisen to build on our success and lead our dynamic charity. We are seeking to appoint a new Chief Executive Officer, who will provide strategic direction for the charity and its staff; have responsibility for the delivery of a growing range of support and awareness activities; and directly contribute to improving statutory services and research in dermatology across the UK.

Key responsibilities will include:

• Oversee the planning and implementation of charity’s strategy and vision.
• Ensure the continuous improvement of our services’ quality and impact.
• Lead and motivate all staff, line manage the senior management team
• Manage risk and work with the board to ensure the charity complies with regulation
• Maximise the charity’s financial long-term sustainability and secure project funding
• Be the voice of our beneficiaries within statutory and academic networks across the UK
• Ensure the charity’s values and culture underpin everything EOS does

The successful candidate must have sound leadership experience in the voluntary sector, knowledge of relevant legislation and excellent financial management skills, including securing large grants for projects. You will be a confident and passionate communicator, with an ability to create positive relationships with a wide range of stakeholders.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit.

We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

This is a key role in continuously maintaining and improving the standards of the members of Scottish Association of Citizens Advice Bureaux. As Head of Citizens Advice Standards and Compliance you will be responsible for thought leadership on critical pieces of work to maintain and enhance the network’s longstanding reputation for high quality independent advice and management of the teams responsible for quality assurance and training.

You will be responsible for the implementation of deliverables of the Standards Team; defining the strategy of the team, overseeing and guiding delivery of its programme of work in consultation with CAS governance and Senior Leadership Team, establishing internal and external partnerships to guide it.

This new post is a fantastic opportunity to deliver transformation and facilitate the growth and resilience of a quality assured network of organisations, work that is essential to enabling all sectors of Scotland to deliver a fair, just and equitable access to advice and for volunteers to advocate for everyone’s rights in an assured manner.

The successful candidate will take personal responsibility for the enhancement of an existing high-quality service. You will have significant experience in building relationships with stakeholders at a variety of levels. Have excellent planning and anticipation skills, and demonstratable lobbying and negotiating skills. You will have a proven track record of managing projects involving independent organisations, and be able to demonstrate your skills in implementing change and new initiatives. You will be comfortable working with ambiguity and be able to manage resistance to change while sustaining momentum.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

For more information, please refer to the Job Pack which can be downloaded on our vacancies page.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.

For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.

While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.

To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.

Organisation

Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

The Role

Redress Scotland is seeking to appoint a Head of Finance & Resources who will be a member of the Senior Management Team (SMT).

The Head of Finance & Resources is responsible for leading the financial management of the organisation and the functions of finance, ICT, buildings and contracts. The role will include leading and managing any employees within these functions. The Head of Finance and Resources will work with the Chief Executive to ensure high standards of financial management and reporting, including fulfilling the requirements of Redress Scotland as a public body.

The post holder will set and review budgets and regularly monitor and report on financial performance, including variations and risks. They will contribute to the total quality management framework, and ensure that identified improvements are implemented effectively. The post holder will prepare and set up contracts for services and, where agreed, manage relationships with service providers and contractors.

You will operate with high levels of personal integrity and be able to build new trusted relationships across organisational boundaries, helping to create a trauma-informed organisation that inspires the trust of the survivor community.

Main duties include:

• Provide professional accounting and financial advice, including developing appropriate financial policies and procedures and ensuring there are robust controls and checks in place for the management of the financial functions of Redress Scotland.
• Supporting value for money decision making and best value, ensuring business cases, expenditure and decision making is aligned with the requirements for public bodies and promoting best practice within the team.
• Develop and maintain good working relationships, continuously improving financial awareness across the organisation and embedding our values of compassion, dignity and respect in everything we do.
• Work closely with business areas to identify, analyse, quantify and mitigate financial risks and challenges, supporting the wider team, chief executive and board members to understand any impact on the finances of the organisation and mitigate identified risks.
• Lead and manage the delivery of high quality resources for Redress Scotland, ensuring excellent digital resources are in place and the buildings are managed well.
• Oversee the setting up and monitoring of contracts for products and services for the organisation.

Qualifications:

You must be a suitably experienced and qualified accountant (CCAB professional accountancy body or equivalent). You must have strong technical accountancy and financial management skills with the ability to develop expertise in accounting systems used by Scottish public bodies. You should have experience of leading or managing finance functions in an organisation.

For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.

While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.

To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.

Organisation

Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

The Role

Redress Scotland is seeking to appoint a Head of People who will be a member of the Senior Management Team (SMT).

The Head of People is responsible for leading the people related functions of Redress Scotland. These include: internal communications; all aspects of human resources; learning, training and development; health and safety; and the wellbeing framework for employees and members.

The post holder will work with the Chief Executive on total quality management, applying the principles of a learning organisation and working to achieve continuous improvement across the organisation.

Redress Scotland is developing a holistic wellbeing framework, and the post holder will have responsibility for the design, development and delivery of this in practice.

The Head of People will actively contribute to the development of an organisational culture that is trauma informed, sensitive to the needs of survivors and how these can be met, and embeds flexible, agile and solution focussed approaches.

Main duties include:

• Represent our people functions with confidence, well- honed skills and approachability, developing constructive relationships with employees, board and panel members, Scottish Government colleagues and other relevant stakeholders.
• Responsible and accountable for the full range of human resources activities throughout the employee lifecycle including talent acquisition, onboarding, appraisal, performance management, employee relations and learning and development activities.
• Develop and implement strategies and contribute to organisational quality management and continuous improvement, that includes member and employee wellbeing, internal communications and health and safety.
• Create human resources policies, procedures and guidelines, embedding the organisational values of dignity, respect and compassion with an accompanying employee handbook.
• Contribute to the leadership and the work of the senior management team, championing a culture where everybody is treated with respect, compassion and dignity.
• Sourcing and management of external trainers and any relevant outsourced contracts, ensuring positive partnerships and high quality delivery.

Qualifications:

Suitably experienced and holding a recognised qualification in human resources or other relevant discipline. Member of the Chartered Institute of Personnel and Development or related professional body. Experience in leading and managing human resources in an organisation.

For decades, children in residential care in Scotland were failed by those entrusted to look after them. Scotland is taking steps to face up to those failing by establishing a financial redress scheme for survivors of historical child abuse in care.

While nothing can ever make up for the suffering survivors have endured, financial redress can provide acknowledgement and recognition of the harm done. The national redress scheme will offer a non-adversarial alternative route to justice and access to support and apology.

To deliver this, the Scottish Government has supported the creation of a new ‘non-departmental public body’ entitled Redress Scotland. This body will assess and make decisions on applications from survivors (and in some cases next of kin) seeking redress. Redress Scotland will be entirely independent of the Scottish Government.

Organisation

Redress Scotland is primarily a decision-making body. It will not process applications, provide support to applicants or arrange payments. In order to make best use of public resources, all administrative aspects of the national scheme will instead be carried out by Scottish Government without impinging on the independence of Redress Scotland’s decision-making.

The Role

Redress Scotland is seeking to appoint a Head of Operations who will be a member of the Senior Management Team (SMT).

The Head of Operations is responsible for leading the daily operation and oversight of the organisation. This will include coordinating the internal work across teams and supporting the effective decision-making of panel members in relation to applications for redress. Leadership and management of a team of administrators and specialists is a critical part of the role. The post holder will contribute to the development of quality assurance and improvement and implement a total quality management framework with the Chief Executive. The role includes responsibility for a number of the functions of Redress Scotland, specifically administration, records management and confidentiality and data protection. The Head of Operations will develop positive external relations, representing the public body to a high standard and building the trust and confidence of survivors.

The post holder will have or develop an in-depth knowledge of trauma and will be able to apply this to the operations of the organisation.

Main duties include:

• Work as a part of a senior management team, taking a flexible approach to the work and seeking and implementing solutions to challenges and problems, including deputising for the chief executive in their absence.
• Develop and implement organisational plans, services, policies, procedures and processes, identify and take action to mitigate risk, ensuring that our values of compassion, dignity and respect are embedded in everything we do.
• Driving Redress Scotland to increase the effectiveness of our services; identify and implement continuous improvement; contribute to the design and delivery of a quality improvement framework; analyse and interpret data; support the delivery of a wellbeing framework for employees and members; and contribute to the overall development of the organisation.
• Ensure that Redress Scotland embeds trauma informed approaches and practices, including supporting the engagement, participation and influencing work of survivors and people with lived experience.
• Contribute to the development and delivery of positive media narratives about the work of Redress Scotland, working with external advisors and the chief executive on communications with survivors and external stakeholders.
• Ensure that data is held and handled securely, that we have high standards of professionalism in relation to confidentiality, comply with GDPR and respond to FOI requests, working closely with the senior management team.

Qualifications:

You must be suitably experienced in operational management, with a minimum of ten years’ experience in an operations role and five years’ experience in a management or leadership capacity.

You should have a qualification and experience relevant to the work of Redress Scotland.