goodmoves

We are currently seeking applications for the Client Advisor role within Social Security Scotland based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The Client Advisor role offers an exciting opportunity to work in new and developing teams that will be part of Scotland’s new social security agency. The role would be suited to candidates who are empathetic, can demonstrate excellent customer service and ensure client needs are met, while building trust and rapport, providing a positive experience for all who contact the agency.

The majority of these posts will sit within our Operations team, however successful candidates may also be considered for A3 grade opportunities across alternative business areas within Social Security Scotland.

Qualifications Required

There are no minimum level of qualifications required to apply for this post.

Essential Criteria

1. This role requires the ability to manage challenging situations in a positive and constructive way. Tell us about the biggest challenge you’ve had to face. How did you cope with it?
2. This role requires the ability to communicate effectively with a diverse range of people. Give us an example of a time when you had to adjust your communication approach to suit a particular audience.
3. This role requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal. Describe a situation where you played an important role as a member of a team. What did you do to positively contribute?

We are looking for a self-motivated and organised individual to provide administrative support to our Regional Relationships Managers in order to help maintain and grow our network of supporters across the UK. Our Regional Relationships team manages our community fundraising networks, which provide a crucial income stream to fund life-saving research and support for people affected by blood cancer. The Regional Relationships Manager plays an important part in enabling us to raise money to fund life-saving research and support for the blood cancer community.

The successful candidate will join our Equality and Employment Rights and Business Development Team. Reporting to the Business Development Manager the post holder will provide practical administration and business support in regards to case management and strategic administration task(s) in key areas.

Duties

• To support and organise internal and external events, including team meetings, training, stakeholder meetings and prepare agendas and papers and minute meetings.
• To provide efficient administrative support, including managing and facilitating contacts and ensuring regular administrative tasks are completed timeously, to ensure maximum operational efficiency is achieved.
• To record, maintain, extract, organise and collate any project, funding, audit, case management or statistical information as required.
• To manage communications to and from stakeholders.
• Keep all records safe, confidential and accessible for future retrieval.
• Develop the quality of the office systems and procedures in use.
• Undertake any further strategic administrative work as requested.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

The successful candidate(s) will join our Equality and Employment Rights department. Reporting to the Specialist Equality and Employment Rights Adviser and the BDM the new post(s) will be to provide practical support to the existing team as required including to manage enquiries and assist clients and/or stakeholders via the giving and facilitating the provision of equality and employment rights advice at Levels I and II and will assist with the development of the service and social policy issues both locally and nationally.

No experience necessary as full training will be given.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

Newsdirect’s Scottish political monitoring team is recruiting a new Account Manager to monitor and report on developments across parliament and government institutions. In this client-facing role, you’ll provide our clients with everything they need to know about the forward political agenda. You’ll help them spot opportunities to engage with policymakers and ensure they go into meetings with all the key political facts at their fingertips.

Our monitoring team tracks all the crucial sources of parliamentary, government and political news with a particular focus on the devolved institutions. In this role, you’ll quickly develop campaign insight, gain real-time policy knowledge and work for award-winning public affairs teams.

Hours & Contract

• 37.5 hours per week, Mon – Fri, 08:00 – 16:30
• Permanent position with a 3-month traineeship/probationary period and a mid-year salary review

Salary scales:

• Account Manager: £20,000 – £23,000 + overtime
• Senior Account Manager: £23,000 – £26,000 + overtime
• Paid overtime (x 1.5), remote working, employer pension contribution
• 29 days leave (including bank holidays) plus festive shutdown

Duties will include:

• Sifting and scanning information to compile into daily and weekly monitoring reports
• Managing relationships with client contacts and maintaining regular communication to ensure their requirements are being met
• Writing summaries (from a livestream) of parliamentary proceedings and government briefings
• Tracking and advising on developments within your topic portfolio, identifying new business opportunities and developing services
• Reporting from party conferences and attending policy and networking events as required
• Providing a helpful and responsive helpdesk service for client requests

Person Specification

We’d like to hear from candidates who:

• Can convey the significant points in a political discussion clearly and accurately in plain English
• Have an interest in political communication and some relevant knowledge and skills gained through study, internships or in the workplace
• Can demonstrate an excellent knowledge of current parliamentary issues and devolved procedures
• Can produce accurate work to newsroom deadlines and support colleagues to do the same
• Can build client relationships and meet customer expectations in a commercial environment

This is a unique opportunity to use your experience of developing and selling-in stories to media to save our planet. Join us as Media and Communications Officer and you will enjoy the opportunity to help protect some of the world's most vulnerable animals, places and people as well as tackle climate change and address the unsustainable consumption of precious natural resources.

As Media and Communications Officer with WWF Scotland you will be part of a team with a strong and established track record of working with the Scottish Parliament and Government to secure better decisions for our environment. Your role will be to ensure we continue to communicate our work in a manner which is clear, engaging, consistent and credible for a variety of key audiences, from members of the public and funders to Government Ministers and journalists. In addition to supporting our core work on climate, food, and nature, you will also lead comms and media for a new project on marine fisheries in Scotland.

Day-to-day you will collaborate with colleagues to deliver coverage across traditional and social media, targeted at the public and key fundraising and advocacy audiences. This will involve working with colleagues across the organisation to find and develop stories, build relationships with key media and contacts in government, business and other organisations we are looking to influence. You will also develop and deliver sticky content designed to spread key policy messages and engage supporters through our social media channels. You will support public affairs engagement with decision makers at key moments, using comms tools to inform, engage and influence for our policy priorities too.

You must be experienced at creating impactful content and developing and selling-in stories to media. You will have a strong understanding of Scotland from its institutions and political structures to media landscape too. Expert at using digital and social media tools for engaging and influencing key audiences, you will be familiar with social media community and content management systems.

You will also be an effective communicator, good at prioritising with strong project management, relationship building and interpersonal skills. A team player you are also adept at overcoming obstacles and can demonstrate a passion for the natural world and our core mission.

If you have the skills to secure better decisions for our environment, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up to date CV with cover letter highlighting why you are why you believe you are suited for the role.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

If you have experience of successfully advocating policy change to decision makers, this is an amazing opportunity to work on a critical new project and lead on WWF Scotland’s marine fisheries management policy and advocacy.

WWF Scotland has a well-deserved reputation for effectiveness and innovation and has impact across the UK and internationally. We have a strong advocacy focus and an impressive track record in influencing policy change and public debate on environmental protection. This is an exciting time to be joining the team as Policy & Public Affairs Officer. The waters around Scotland are some of the most productive in Europe and 2021 marks the first time in over 40 years that the UK will manage its fisheries resources as an independent coastal state. We want you to use your skills to influence the debate on how marine resources are managed by leading our policy and advocacy work.

In this new role you will operate as part of a multi-organisation (WWF, MCS, RSPB) oceans recovery project to influence the forthcoming Joint Fisheries Statement and the Scottish Future of Fisheries Management Strategy. You will help coordinate and deliver policy activities, such as reports and briefings as well as engage key industry and political stakeholders in the Scottish Government and Parliament. This will involve designing project plans, ensuring delivery of key outputs and contributing to project reporting. You will work with project partners and other stakeholders to co-ordinate relevant activities in Scotland and engage more voices in support too

You must be experienced in successfully advocating policy change to decision makers and possess a qualification in or extensive knowledge of marine fisheries management. You will have a strong understanding of the Scottish Parliament and the general political landscape in Scotland too. This will also extend to relevant marine stakeholders.

Good at managing multiple stakeholder relationships, you will possess excellent communication and influencing skills. A team player you will be able to translate complex issues in accessible ways to non-expert audiences. Important will be the ability to demonstrate a passion for our mission.

If you have the skills to secure better decisions for our environment, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up to date CV with cover letter highlighting why you are why you believe you are suited for the role.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you. Here at WWF we’re committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose. We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We’re looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Scottish Water is establishing an Independent Customer Group to support and challenge it as it progresses to being a fully customer-centric organisation.

We are seeking members for the new group to help ensure the needs and expectations of customers and communities are identified and articulated as the business undertakes the transformation set out in its Strategic Plan and the Water Sector Vision.

As a member of the Independent Customer Group you would be responsible for:

• Providing strategic challenge and insight to Scottish Water from and on behalf of customers as it progresses to becoming a fully customer-centric organisation.

• Assessing how effectively Scottish Water is meeting its commitments to customers and communities.

• Supporting and challenging Scottish Water on its work to build active, engaged relationships with customers and communities.

In order to do this, you will need:

• A commitment and enthusiasm to help Scottish Water as it transforms to becoming fully customer-centric, achieves net zero and delivers additional public benefit.

• Excellent people skills and a willingness to listen and engage in discussion.

• The ability to understand and assess complex documents and presentations.

We are looking to ensure this group reflects the diverse views of the people of Scotland. Group members are not required to have previous experience in the industry or of advisory committees.

If selected, you will receive payment for the time you have spent working on the group in accordance to the Public Sector Pay Policy for Senior Appointments.

We know that personal commitments and travel restrictions can be a barrier to attending meetings face to face. Because of this, the Independent Customer Group will always work to facilitate flexible working where possible. In the current circumstance all meetings will be online.

Renumeration

Pay rates in accordance with public sector pay policy for senior appointments and dependent on work carried out.

Up to a maximum of 50 days a year, but it is likely to be less than this.

gov.scot/publications/public-sector-pay-policy-senior-appointments-2019-20-technical-guide

Time Commitment

Monthly meetings and other duties as appropriate

Contract Duration

Initial minimum period of 2 years with potential for reappointment for further terms up to a maximum of 8 years

Travel

Some travel across Scotland when required and conditions allow

For further details or to request a copy of the role description, please contact SWRecruitment@scottishwater.co.uk

Scottish Water is establishing an Independent Customer Group to support and challenge it as it progresses to being a fully customer-centric organisation.

We are seeking a chairperson for the new group to help ensure the needs and expectations of customers and communities are identified and articulated as the business undertakes the transformation set out in its Strategic Plan and the Water Sector Vision.

As the chair of the Independent Customer Group you would be responsible for:

• Supporting the selection of members for the new group.

• Chairing meetings, facilitating open group discussions and commissioning papers.

• Providing strategic challenge and insight to Scottish Water from and on behalf of customers as it progresses to becoming a fully customer-centric organisation.

• Leading the group in assessing how effectively Scottish Water is meeting its commitments to customers and communities.

• Reporting performance directly to the Scottish Water Chair.

In order to do this, you will need:

• Current knowledge of the interests of customers and communities and a commitment to representing them

• Experience in chairing committees and fulfilling a leadership role

• Demonstrable understanding of the water industry in Scotland

We are looking to ensure this group reflects the diverse views of the people of Scotland. Whilst group members are not required to have previous experience in the industry or of advisory committees, the chair requires relevant experience as set out in the role description.

If selected, you will receive payment for the time you have spent working on the group in accordance to the Public Sector Pay Policy for Senior Appointments.

We know that personal commitments and travel restrictions can be a barrier to attending meetings face to face. Because of this, the Independent Customer Group will always work to facilitate flexible working where possible. In the current circumstance all meetings will be online.

Renumeration

Pay rates in accordance with public sector pay policy for senior appointments and dependent on work carried out.

Up to a maximum of 100 days a year, but it is likely to be less than this.

gov.scot/publications/public-sector-pay-policy-senior-appointments-2019-20-technical-guide

Time Commitment

Monthly meetings and other duties as appropriate

Contract Duration

Initial minimum period of 2 years with potential for reappointment for further terms up to a maximum of 8 years

Travel

Some travel across Scotland when required and conditions allow

For further details or to request a copy of the role description, please contact SWRecruitment@scottishwater.co.uk