Top job! Head of Service Delivery and Improvement
- Full time
- £47,948 – £52,741
- Edinburgh / Glasgow
- Closing 8th November 2019
Are you passionate about delivering great services? Do you have expertise in leading teams to improve processes and deliver excellent customer care? You may be just the person we are looking for.
There are over 40,000 organisations in the voluntary sector in Scotland, employing over 100,000 paid staff across a huge range of specialisms, activities and locations. As the national membership body for voluntary and community organisations our purpose is to support, promote and develop a confident and sustainable voluntary sector in Scotland, by delivering services, giving the sector a voice at a national level and promoting and supporting innovation and improvement.
We deliver payroll services to over 400 organisations. We help our customers fill hundreds of jobs every year and we run Community Jobs Scotland which helps create over 700 jobs a year. We want to make these services even better, more joined up and expanding, so that the charities and voluntary sector organisations we support can focus on the people and communities they exist to serve.
To help us achieve this we have created a new senior post and we are keen to hear from people with experience of delivering and improving high quality services, who can make the most of digital technology and take our services to the next level. It would help if you had a good understanding of the voluntary sector, and it’s crucial your values are as important to you as the bottom line.
Top job! HR & Support Services Officer
- Full time
- £32,850 – £36,071
- Glasgow
- Closing 25th October 2019
With the retirement of the Association’s longest serving staff member on the horizon we are offering an exciting opportunity to join our team. Reporting to the Deputy Chief Executive the successful candidate will be responsible for HR and health & safety co-ordination, for Committee servicing and management of the reception service. Candidates must demonstrate knowledge and experience working in these areas. In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.
Fife Centre for Equalities is a small team with big aspirations, and we have created a new position to help us to develop our Equality Pathfinders Scheme further.
Equality Pathfinders are organisations (including teams within larger organisations) taking part in a free, voluntary and non-competitive recognition scheme leading the way in making Fife a fair, equal and inclusive place to live, work and study.
You will have experience of working with a range of client organisations to deliver corporate accreditation activities. You’ll have either relevant qualifications or training and bring a sound practical knowledge of equality, diversity, inclusion and human rights from an employment perspective. You’ll have the skills to utilise analytics and develop strategies, policies and training to help organisations across Fife build their capacity and capability in the advancement of equality and inclusion in the workplace.
Specific funding has been secured for the delivery of this exciting initiative and the position is fixed term until end of June 2020.
For an informal discussion on the position, please call Nina Munday, FCE Manager, on 01592 645310.
Funded by Workplace Equality Fund till 30 June 2020
Colin Beattie MSP (Midlothian North and Musselburgh) is looking to appoint a Caseworker in his Dalkeith constituency office.
Duties will include providing support with all casework by investigating issues raised through correspondence and surgeries and dealing with general public enquiries.
You will require to be empathetic, a good listener, organised and able to build strong and enduring relationships with local organisations, community groups and constituents.
Who are we looking for?
We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.
Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.
You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.
It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.
How do I demonstrate I am who you are looking for?
You will need to address and provide examples of the following in your application and at interview:
Experience of managing a team of staff and or volunteers, including recruitment and development of that team
Experience of providing excellent customer service, preferably in a face-to-face role
Experience of being enterprising and innovative
How do we describe our Community Shop Managers?
If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.
At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.
How is this all possible?
It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!
What are the benefits?
We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Who are Thera Group?
Thera Group are a charity that support people with a learning disability in the community. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need Support Workers in Inverness area to make our vision a reality.
What does a Support Worker do?
The role of a Support Worker is to ensure the people we work with are safe, happy and lead fulfilling lives.
Supporting someone with a learning disability isn't just personal care; it's so much more. A Support Worker could be taking the people supported swimming, assisting with the weekly shop, or even helping to administer the right medication.
What experience do I need?
You don't need to have worked in supported living before to be a good Support Worker. If you are caring, kind and want to work in a job that is genuinely rewarding, this is for you. Experience of working with complex individuals would be a strong advantage.
You'll need to have great communication skills and be comfortable making decisions. A basic level of English and Math is also required.
What are the Benefits?
- 20 days holiday + 9 days bank holiday
- Contributory pension
- Cycle to work scheme
- Employee support line to support you and your family
- Support in gaining professional qualifications
- Continuous on the job training is provided
This role is shift work. Driver, full UK driving licence, is essential.
Who are Thera Group?
Thera Group are a charity that support people with a learning disability. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need a Community Support Leader in the Inverness area to make our vision a reality.
What does a Community Support Leader do?
The role of a Community Support Leader will be responsible for managing a number of teams providing support care to people with learning disability.
The Community Support Leader will ensure compliance with Care Inspectorate and other regulatory bodies. They will manage a team, ensure best practice and coach the team to do the same. This role is key to ensuring our service meets the needs of our supports and our organisational vision.
What experience do I need?
To be a Community Support Leader you will need to have previous experience in the supported living industry as well as knowledge of Care Inspectorate.
You'll need great communication skills and be able manage a team. You'll be computer literate, be able to manage budgets, show initiative and be comfortable when it comes to problem solving.
What are the Benefits?
- 25 days holiday + 9 days bank holiday
- Contributory pension
- Cycle to work scheme
- Employee support line to support you and your family
- Support in gaining professional qualifications
- Continuous on the job training is provided
Who are Thera Group?
Thera Group are a charity that support people with a learning disability in the community. We want to demonstrate that people with a learning disability can be leaders in society but we can't do this without you! We need Support Workers in the Invergordon area to make our vision a reality.
What does a Support Worker do?
The role of a Support Worker is to ensure the people we work with are safe, happy and lead fulfilling lives.
Supporting someone with a learning disability isn't just personal care; it's so much more. A Support Worker could be taking the people supported swimming, assisting with the weekly shop, or even helping to administer the right medication.
If you would like to know more details about the role please click the job description below.
What experience do I need?
You don't need to have worked in supported living before to be a good Support Worker. If you are caring, kind and want to work in a job that is genuinely rewarding, this is for you.
You'll need to have great communication skills and be comfortable making decisions. A basic level of English and Math is also required.
What are the Benefits?
- 20 days holiday + 9 days bank holiday
- Contributory pension
- Cycle to work scheme
- Employee support line to support you and your family
- Support in gaining professional qualifications
- Continuous on the job training is provided
Knowledge of Money Advice work, Housing Advice, Employment Advice and Welfare Benefits Advice is essential, as well as good communication, casework and I.T. skills.
Key work areas and tasks:
Advice giving
·Work as part of the triage team to allocate clients to volunteer Advisers as appropriate.
·Assist, support and oversee the General Advisers in: -
Their use of the Citizens Advice Information System to find, interpret and communicate the relevant information to their clients.
Researching and exploring options and implications so that clients can make informed decisions.
Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiating with third parties such as statutory and non-statutory bodies as appropriate.
Referring internally or to other specialist agencies as appropriate.
Ensuring that all work conforms to the bureau's Office Manual and Quality Standards at the appropriate level.
Maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
Social policy
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Alert clients to social policy options.
Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Read relevant publications.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Page 2/2 Triage Worker Job Description and Person Specification
Administration
- Use IT for statistical recording, record keeping and document production.
- Ensure that all work conforms to the bureau's systems and procedures.
- Provide statistical information on the number of clients and nature of cases.
Other duties and responsibilities
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the CAB service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person specification
- Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
- Experience of giving advice on Welfare Rights, Housing, Employment and Money Advice Issues.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- Effective written and oral communication skills with particular emphasis on negotiating.
- Understanding of the issues involved in interviewing clients.
- Understanding of the issues affecting society and their implications for clients and service provision.
- Ability to use IT in the provision of advice.
- Flexibility and willingness to work as part of a team.
- Willingness to learn and develop skills in advice topics.
- Ability to research, analyse and interpret complex information.
- Numeracy skills required to understand statistics and check calculations.
Independent Advocate for Older People
- Part time
- £23,080 pro-rata
- Edinburgh
- Closing 21st October 2019
EARS Independent Advocacy Service is an independent advocacy provider. We are advertising the following post:
Independent Advocate for Older People (28 hours) salary £23,080 (£18,464 pro rata). The post will be served by the EARS Edinburgh office.
This post - initially to June 2020 - will provide an independent advocacy service to older people and, when and where required, to people with a physical disability in East Lothian.