The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As the Information Technologist and Instructional Designer at Citizens Advice Scotland you will be involved in all aspects of developing and maintaining our industry leading blended learning platform (CASlearn). Our model of traditional materials and e-learning modules work together to train and support our network of over 2,300 people. These people are helping clients with a range of problems across Scotland, and your work would directly contribute to their success.

You will work as part of an experienced, collaborative training team and you’ll be expected to share creative ideas and constructive feedback, therefore your strong communication skills will be put to good use.

With access to the best e-learning software and technology, you’ll work closely with the other Information Technologist and Instructional Designer to develop new e-learning modules and to amend existing modules and materials. Your creativity and vision will be valued. This said, accuracy and attention to quality is essential and you will be expected to follow our thorough quality checking process.

You will use your skills in administering Learning Management Systems to ensure that a stable service is maintained for the network. You will also share the responsibility of supporting learners directly, through a ticketing system, and resolve any issues that arise.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

We are looking for a family worker to deliver sessions, clubs and activities for our children, young people and families. The delivery will be varied and will always be driven by the needs of the community.

You will also be responsible for working on trips and residentials.

There will also be the remit of devising and implementing new projects and clubs as guided by funding requirements and service user’s needs. You will have the responsibility of helping with fundraising drives and initiatives.

You will work in partnership with local organisations and schools and build up strong positive community links. You will work to enhance the lives of local children by ensuring activities are provided to develop their mental, emotional, physical and social well-being needs.

You will also be committed to ongoing personal development and undertake training or other professional development activities as required.

All other reasonable duties will be required to be undertaken as and when required and agreed with the Project Manager.

Responsible to: Project Manager.

MCR Pathways is a transformational secondary school mentoring and talent development programme. It supports care-experienced and other vulnerable young people experiencing disadvantage to realise their full potential through education.

MCR’s relationship-based mentoring model has evolved into an integrated programme supporting primary school transition and delivering weekly group work in S1 and S2. Young people from S3 upwards are carefully matched with a volunteer, trained mentor to meet one-to-one on a weekly basis. Young people also have the opportunity to access an offer of employment, college and university experiences. MCR’s programme dramatically improves educational achievement, wellbeing and post-school destinations.

MCR young people tell their stories far better than us. Hear them in their own words in these short films of young people who have participated in the programme, reflecting on how mentoring has helped them create better futures for themselves:

Watch Emily's Story

Bridges That Transform

MCR Pathways supports over 3,000 young people from across the country. These are really exciting times and we are looking for an exceptional Programme Manager to lead programme implementation and manage our school-based Coordinators across a group of Inverclyde schools.

The role is an exciting and varied one. As part of our Education & Schools team, you will lead the regional team of school Pathways Coordinators and be supported by our Mentor Services, Marketing and Digital teams.

For this role, you’ll need to be relentlessly driven to ensure all care-experienced and disadvantaged young people in the region are supported to find, grow and use their individual talents and that their education, employment choices and life chances outcomes are maximised. You’ll have experience of managing a team, be highly organised and ambitious to ensure all young people in scope have the opportunity to access the YST Inverclyde programme.

Read the Person Specification

Citizens Advice Bureau West Lothian are looking for a suitably experienced training officer to focus on the training and development of paid staff and volunteers within the bureau. The successful applicant will work with the management team to develop and deliver the bureau’s training and development strategy to ensure that our workforce is trained to the highest standard possible to ensure the delivery of service excellence to our clients.

About the job

We are looking focused individual with experience of providing training and workforce development preferable in an advice provision service or similar organisation.

You will be a team player and will be able to communicate effectively at all levels within the Bureau and with external agencies and organisations.

You will have strong oral and written communication skills together with excellent presentation skills. We are also looking for a proven ability to work effectively, be well organised and to work without supervision. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

You will have strong promotional skills in order to attract suitable candidates for work within our organisation.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious meal in a place of education. We continue to change the lives of over 1.8 million children who today will receive Mary’s Meals.

An exciting opportunity has arisen for an experienced charity shop manager at our store in Troon.

You will manage a team of volunteers to maximise the income raised through the sale of donated goods. This role requires that you form good relationships within the local community to acquire good quality stock donations. You will demonstrate fantastic customer service skills and be an ambassador for Mary’s Meals.

The role is varied, busy and gives the opportunity to work with amazing people. You will be pivotal in the success of the shop and, with the help of our volunteers, can make a real difference and support our mission. Our volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.

Your experience should include retail management, including managing budgets and accounts, and a demonstratable understanding of the charity sector. You will have a strong drive to achieve results and high standards and be fully accountable for shop operation. We are also looking for excellent communication skills, creativity, people skills, a good standard of numeracy, literacy and IT skills, in addition to experience of managing people.

We are growing our team by employing a Digital Learning & Admin Assistant to support our newly launched social enterprise, JRS Knowhow, to develop our systems and services, to enable us to reach new partners and clients.

We are looking for someone with an interest in both digital and learning and development, who is keen to work for a value-driven organisation in the non-profit sector.

Our vision is a Scotland where people understand their rights and how to protect them, and organisations understand their legal duties to promote equality and identify how to work towards a fairer, more equal and inclusive society. We aim to make training and learning accessible, inclusive, engaging and fun.

We are particularly looking for someone with strong writing and IT skills, who is highly organised, dynamic and enjoys creative projects. A degree or relevant qualification is not a prerequisite for this role.

Columba 1400 is a charity and social enterprise based in Scotland. At Columba 1400 we help young people and the adults around them to be the change they want to see in the world. We want every young person to find the greatness that is inside them and since 2000 we’ve helped over 10,000 young people and adults transform their lives.

This role will involve leading and supporting the delivery of Columba 1400’s Leadership Academies for Young People offering excellent facilitation throughout a participant’s residential element. This will support Columba 1400’s core purpose of enabling young people and the key adults in their lives to discover their true potential. The role will support groups of young people taking part in the Scottish Mentoring and Leadership Programme - aimed at helping young people recover from the disruption caused by the COVID-19 pandemic.