Scotland’s Citizens Advice Network is an essential community service that empowers people through our local bureaux and national services by providing free, confidential, and independent advice. We use people’s real-life experiences to influence policy and drive positive change. We are on the side of people in Scotland who need help, and we change lives for the better.
The Citizens Advice network is made up of 59 local Citizens Advice Bureaux, each its own independent charity, and Citizens Advice Scotland as the national charity and membership body, which includes the GB delivery of Extra Help Unit service, a group of specialist case workers supporting vulnerable energy and post consumers. We provide advice across over 200 locations and deliver 12 national advice projects for UK and Scottish Government including the Money Talks advice service and the Help to Claim Universal Support advice service.
Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
Making change happen at Citizens Advice Scotland
The Impact team has access to the incredible wealth of data generated through advice giving by our network of Citizens Advice Bureaux and through the Extra Help Unit at Citizens Advice Scotland, and our online advice which is accessed by over 2 million people every month.
We hold the largest dataset on social issues outside of the public sector and this allows us to understand what is happening on the ground in communities across Scotland and reflect our client’s experiences to government and to those who can make a difference. We campaign and influence to tackle the root cause of the problems people face, and to work to strengthen their rights. To achieve change we work with governments, regulators and business at a UK and Scottish level on improving areas of particular detriment, and undertake research and delivering awareness and education campaigns.
Our network mission
• We help people navigate systems and access their rights
• We build resilience in local communities
• We support the realisation of human rights
• We help change policies and practices to ensure they work for people
We wish to appoint a dynamic and driven individual to lead our work on Social Justice, which spans a diverse range of policy areas but which includes Social Security, Housing, Employment and Net Zero.
The successful candidate will have the opportunity to shape and implement a programme of work that will achieve positive social change in this area, working alongside and with a talented team of research, policy and communications professionals in a dynamic and creative environment.
You will be able to demonstrate significant experience working in policy development, advocacy or a public affairs environment and have a sound working knowledge of Social Justice issues
You will be given freedom to lead on achieving change for the people who use our services and will be responsible for setting our strategy in this area of work. You will ensure that the network is plugged into the right people in the right places, that messages are landed effectively, progress is measured and goals are achieved.
You will be an effective spokesperson for Citizens Advice Scotland on Social Justice and you will develop and build relationships at all levels of government(s), with regulators, opinion formers and make a measurable impact on the organisation’s reputation in the UK and Scotland. You will develop strategic alliances with other organisations, including cross sector coalitions, and build relationships with influential stakeholders, and importantly you’ll share your knowledge and experience within Citizens Advice Scotland and our wider network.
This exciting and empowering role provides the ideal opportunity to develop your own career and skill sets in a collaborative, innovative and supportive environment.
*This role is based in our Edinburgh office. Since the beginning of the COVID-19 crisis the majority of Citizens Advice Scotland staff have been working from home, but we have now started a transition back to the office and expect all staff to be attending the office in some capacity from the end of May 2022. CAS have introduced a blended working policy to allow our employees to balance their time attending the office with time working from home, and the number of days you will be expected to attend the office each week can be discussed as part of the recruitment process. Candidates should be prepared to attend the office on their first day for an induction, and to attend the office thereafter as required.
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.
Thank you for your interest in the position of Finance Manager at Lanarkshire Housing Association.
Our strategic aspiration has at its heart, the desire to support people in achieving a better future for themselves and their families by providing affordable and sustainable homes within strong communities. Based in Motherwell, the Association has 927 units for rent, 41 shared ownership properties and provide factoring services for 210 owners.
To assist in the development of strong communities, we put customers’ needs and expectations at the centre of our decision-making process to ensure that we deliver high quality services which are focused on people and homes. We are committed to working towards the highest standards of corporate governance and the post of Finance Manager can make a positive contribution in this area.
Staff are experienced, passionate, and dedicated to the work of the Association, which has been more than evident during the challenges of the past 2 years. The post of Finance Manager will be a key role in the Association, leading on all aspects of finance, risk & financial governance, allowing for the development and oversight of all financial management areas.
The Finance Manager will play an important part in developing policies which are responsive to the needs of tenants and owners and promote good relations with all client groups. The post holder will also be responsible for ensuring that all statutory and regulatory standards are met. It will involve directly contributing to the Business Plan with the Chief Executive and other Senior Staff.
Key areas are:
As such, we would expect the successful candidate to have a relevant track record in a senior management role; backed by a degree or professional qualification. Leadership qualities, commercial awareness, and the ability to work collaboratively are all relevant and valuable.
Lanarkshire Housing Association is a supportive and progressive employer. A range of family friendly policies are in operation to assist employees balance their work commitments with their family and leisure responsibilities. We have Investor in People accreditation (Silver) recognising that the development of people’s professional and personal skills is important.
Further information on the Association can be found at lanarkshireha.com
Every one of us has the potential for a more fulfilling future. For some, that means leaving drugs, homelessness, or crime behind – discovering their self-worth, returning to a life of hope and making a new beginning. For you, it’s a role with huge scope for transforming people’s lives when they need it most.
As Head of Service, you’ll coordinate nine of our services across the country, leading our work on substance use, homelessness, and justice. With experience in the sector, you’ll know how interlinked these issues are. So, you’ll relish the chance to take a holistic approach to developing our services – not least as a member of our Adult Care Management team. Travelling around Scotland, you’ll guide our Service Managers, supervise our activities and consult both staff and service users, all to help shape the best services possible.
As a not-for-profit organisation and one of Scotland’s largest voluntary social care charities, CrossReach offer support to anyone in need and often those who’ve never had the opportunities many take for granted. To help us do that, we have a diverse 1,600-stong team, from school leavers to seasoned care professionals. Taking a leading role in that team needs an experienced manager of multi-million-pound budgets, of innovative strategies, and of capable, motivated people. It’s an incredible opportunity to take the next step up in your career.
And it could be the first of many. With us, you’ll have ongoing training, support for gaining professional qualifications and, potentially, opportunities for progression. Until then, you’ll find a role that’s rewarding in every sense. As well as a competitive salary, there’s a generous pension, health benefits, paid holiday and a range of leisure discounts.
We are looking for an experienced individual to fill an exciting role within our Business Services Team.
Cairn Housing Group requires a Business Improvement Officer to support and deliver continuous improvement across the Cairn group, focussing on performance reporting and delivery of projects aligned with the strategic priorities of the wider Group, the Business Improvement Strategy, and the Digital Transformation Strategy, as well as demonstrating the principles of continuous improvement in all tasks, promoting these principles through partnership working with colleagues across the Group, to embed these within the organisation.
Due to the nature of the role there are a few things we require of you, it is essential that you hold an academic qualification and / or relevant industry qualification (continuous improvement) or have significant experience (3 years) in a similar role.
Please download the job description for full details on the role.
A Basic Disclosure Scotland check is required for this post.
Please note, Cairn operate hybrid working for all office based staff.
Step Forward to End Homelessness
Turning Point Scotland is Scotland’s leading Social Care developer and provider. Our work within Homelessness is pioneering, from implementing the UK’s first Housing First service in 2010 toward our current innovation of developing a Whole System Approach to ending and preventing Homelessness. We want to affect policy and systems as well as developing new and innovative service provision. To help us achieve our goals, we have created this permanent full-time post.
What we are looking for....
We are looking for you to help deliver our vision of Homelessness being seen as a Health and Social Care issue, imbedded within Health and Social Care Partnerships, and integrated as part of a whole system approach. Working closely with Head of Homelessness you will work across the different care groups and social issues where TPS deliver services e.g., Alcohol /Other Drugs, Justice, Mental Health etc.
You will operationalise new developments identified within the organisation. This will new projects to help meet our goals, influencing policy, developing position statements, and developing best practice across our services, nationally and internationally
You will have an awareness of the current social policy relating to homelessness and effected political systems. You will ideally have had success in writing briefings or papers and addressing informed and influential audiences.
You will engage and lead on work internally and externally across Scotland, UK, and Europe. This will include interpreting, analysing, and acting on key policy matters.
You will have the ability to think creatively, network successfully, form positive relationships and work in collaboration with others.
The main responsibilities will be to:
Assist and lead on the co-ordination of the Homelessness forum, delivering on an agreed action plan
Enacting on a yearly agreed Stakeholder engagement plan on behalf of the Head of Homelessness and deputising for them at key meetings / partnerships
Operationalise non service specific developments within TPS and ensure continued management / oversight of them
Lead on practice developments within TPS, nationally and internationally, including our work with the Housing First Europe Hub.
Keep abreast of the evidence base, best practice, and the policy landscape in relation to homelessness, and work closely with our Policy and Business Development Officer to inform and support our work to shape and influence external policy and practice
If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees find out more on our website.
What we offer...
As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we will recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity on our website.
Step Up to Support Recovery
Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but rewarding role could be for you.
Based in Peterhead, you will, in this varied job role, contribute to the overall management support of our alcohol and other drug services across North Aberdeenshire.
As the Service Coordinator you will have responsibility for driving the aims of the service working alongside the Service Manager to deliver high quality, flexible and accessible support for people who use our services. You will support the team to work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their goals and aspirations.
Alcohol and other Drugs Support Service
North Aberdeenshire Recovery Service provides support to people who use alcohol and other drugs, working collaboratively with a wide range of statutory, voluntary and community organisations services, who have a collective aim to reduce and prevent harm caused by alcohol and other drugs.
The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.
We believe having the right values of respect, compassion, inclusion and integrity is what you need to join our team! We would offer you full support in completing your application.
Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.
Our Turning Point Scotland Services in Renfrewshire are looking for people like you to help provide individualised support to adults with a wide range of needs, either on an individual 1:1 basis or alongside others and as part of a team.
Renfrewshire Housing First
The Renfrewshire Housing First Service was initially set up as a one year pilot in November 2013 commissioned by Renfrewshire Council. As a result of its success, Renfrewshire Housing First continues to grow and was awarded Big Lottery Funding in 2015 to assist with its growth. The service provides outreach support to individuals aged 18 or over who are homeless, have an active addiction and live in the Renfrewshire area.
Renfrewshire Housing First service supports people to access a permanent tenancy within the local authority. The service also employs Peer Support Practitioners who have been through their own addiction and in recovery.
There are many factors that can contribute to an individual experiencing homelessness therefore staff will offer a wide range of support to individuals with complex needs.
As well as providing support with the practical aspects of maintaining a tenancy, people will also receive support to access services relating to mental health, addictions and social opportunities. Service users will be offered support to find something in their life which is meaningful to them, through leisure activities, voluntary work, education or employment. The emphasis is always on what the individual wishes to have in their life, at a time when they are ready for it. Support is not time-limited and can be in place for as long as the person requires it. Service users have access to an on-call service out with service hours
No previous working experience is needed; full training will be provided to you. We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team! We would offer you full support in completing your application.
As a Support Practitioner, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.
Home-Start Glasgow South (HSGS) is a family support charity, helping give children the best possible start in life. Families, with at least one child under 8 years of age are supported by trained volunteers who understand how difficult raising children can be. Families are supported in their own homes for up to 3 hours each week or through group work across the southside. We help families experiencing issues including isolation, mental health issues, bereavement, family breakdown, addiction and physical ill-health.
We operate across the south of Glasgow as an independent charity which is also part of a loosely federated charity structure (Home-Start UK). We have been operating for 22 years and grown steadily to become the largest Home-Start in Scotland and one of the largest in the UK.
HSGS are seeking a dynamic, experienced Grants and Trusts Officer to maximise income through compelling and persuasive applications to support delivery of HSGS services. This post involves extensive proposals and reporting, often to tight deadlines. The post requires exceptional copy writing skills, attention to detail and creativity. Joining a small fundraising team, the successful applicant will have excellent communication, organisational and administrative skills.
The successful candidate will be an experienced Grants and Trusts fundraiser who enjoys new challenges. This is an exciting opportunity for a candidate to create new income streams for the organisation and have a pivotal role in the charity’s planned expansion to support more families and children. You will have excellent communication skills, with the ability to develop relationships through proposals, presentations and budget management.
Knowledge and Skills:
Reports to: Senior Grants and Trust Officer
Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults
Fife Women’s Aid are looking for a Women’s Support Worker to provide practical and emotional support to women with experience of domestic abuse. Candidates should have a good understanding of working with people who have experienced trauma, have experience in providing direct support and have good communication skills.
The successful applicant(s) will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.
Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.
Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.
Please join us for an online session to find out more about FWA Women’s Support service and the support worker role. This will be at 6.30pm on Wednesday 1st June 2022. Please confirm your attendance to email@example.com and we will send you details of the zoom meeting. We hope to see you there.
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:
Link Academy has an excellent track record of supporting people to develop the personal resilience, practical and emotional skills necessary for successfully moving onto their next steps in learning, personal development and accessing further education and employment. The wide range of supports offered through this service are delivered through a combination of group work and one-one interventions, along with access to accredited training as part of its status as a learning academy and SQA Centre.
In addition to the intensive personal development and resilience-building support we offer, we also support people by offering valuable work placements and a wide range of qualifications to support their progression, including employability, independent living skills, youth work and leadership award qualifications.
We work closely with statutory and voluntary sector partners including Link Group subsidiaries, local authorities, youth groups, mainstream education, careers services, employability services, NHS and job centres. It is through these partnerships that we can engage with people who may benefit from getting involved with our service
The Service Manager will take a lead role in the development and delivery of Group-wide initiatives for service users, tenants and customers, ensuring alignment with the ambitions of the Link Group Communities Strategy employability pathway.
The Service Manager will participate in a range of external networks for the benefit of service users, acting as an ambassador for the whole organisation internally and externally, and will negotiate effectively with external funding partners to secure funding for service consolidation and development in conjunction with the Head of Practice and Participation.
The Service Manager will be responsible for a range of services within the Link Academy team remit and will use their knowledge of training and employability practice to lead, motivate, develop and supervise staff teams who provide professional person-centred services to service users, tenants and customers.
The Service Manager will manage a complex budget of funding from Health, Local Authority, Scottish Government and others including grant-making trusts, and manage a complex and extensive range of stakeholders.
You will be educated to degree level and have a management qualification or extensive experience, combined with experience in managing a service, service development and growth and managing complex budgets.
The successful candidate will be able to manage resources and performance effectively and set clear objectives, be able to coordinate and prioritise resources and have experience in conflict management, with the ability to remain focused in the face of conflicting demands.
You will require specialist knowledge and experience of working with young people, plus experience of working with people with complex needs, experience of multi-agency working and the ability to problem-solve, balancing the needs of a range of stakeholders including funders, staff and service users.
Also required is a knowledge and understanding of the employability sector initiatives and any legislative requirements, plus experience of developing and delivering training programmes combined with the ability to design and develop courses to be accredited to SCQF standards and knowledge of the use of evaluation methods to ensure training is effective.
The successful candidate will have strong written communication skills including the ability to write clear and concise reports and funding applications, a non-judgemental attitude and willingness to embrace diversity, the ability to adapt to new environments and to work openly and honestly within a team setting, while being able to manage effective relationships/partnerships with other voluntary and statutory agencies.
A Proactive approach to your own learning and development, a proactive approach to service user participation along with the ability to drive and able to travel between services as required and a flexible, practical and reliable approach, including being able to work flexible hours including evenings, weekends and public holidays as required is also essential.
What’s in it for you?
As a LinkLiving employee, you'll benefit from a generous annual leave entitlement; a competitive pension; life assurance and a comprehensive wellbeing package.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration. Link will meet the cost of any new PVG scheme membership or scheme record update.