The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit.
We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.
This is a key role in continuously maintaining and improving the standards of the members of Scottish Association of Citizens Advice Bureaux. As Head of Standards and Compliance you will be responsible for thought leadership on critical pieces of work to maintain and enhance the network’s longstanding reputation for high quality independent advice and management of the teams responsible for quality assurance and training.
The Head of Standards and Compliance is responsible for the implementation of deliverables of the Standards Team; defining the strategy of the team, overseeing and guiding delivery of its programme of work in consultation with CAS governance and Senior Leadership Team, establishing internal and external partnerships to guide it.
This new post is a fantastic opportunity to deliver transformation and facilitate the growth and resilience of a quality assured network of organisations, work that is essential to enabling all sectors of Scotland to deliver a fair, just and equitable access to advice and for volunteers to advocate for everyone’s rights in an assured manner.
The successful candidate will take personal responsibility for the enhancement of an existing high-quality service. You will have significant experience in building relationships with stakeholders at a variety of levels. Have excellent planning and anticipation skills, and demonstratable lobbying and negotiating skills. You will have a proven track record of managing projects involving independent organisations, and be able to demonstrate your skills in implementing change and new initiatives. You will be comfortable working with ambiguity and be able to manage resistance to change while sustaining momentum.
This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.
For more information, please refer to the Job Pack which can be downloaded on our vacancies page.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the Job Pack.
Top job! Senior Substance Misuse Nurse - Passmores House
- Full time
- £40,894 – £44,503
- Harlow
- Closing 11th July 2021
Passmores House is a residential recovery community for people with a dependency on drugs and/or alcohol, we offer residential detoxification and stabilisation packages, as well a full rehabilitation programme, all built around the individual. The house is based in a beautifully renovated and historic building, set in a leafy park close to the transport hub of Harlow in Essex.
The Senior Substance Misuse Nurse will use their specialist knowledge and skills in substance misuse to lead the nursing team.
The post holder will assist on the compliance of essential standards relating to Care Quality Commission (CQC) and NICE guidelines. Ensuring the highest practice standards are met relating to risk assessments, recovery care plans, ITEP mapping and medicines management
In this role you will work alongside the WDP Lead Nurse and Specialist and Consultant Psychiatrist’s, ensuring interventions are delivered in accordance with evidence based and best practice guidance.
In addition, the post holder will liaise with the NHS Accountable Officer, WDP Lead Nurse and WDP Quality Manager regarding ongoing audits.
We are currently looking for nurses who would like to gain experience in the developing area of detoxification from alcohol and those with complex needs from use of the new wave of psychoactive drugs as well as opiate detoxification and stabilisation.
As our clients present with a multitude of both physical and Psychological challenging problems, we are offering excellent on the job training in house as well as the chance of further courses once the probationary period is completed satisfactorily.
Good communication skills, written and verbal, are essential. Confidence to work as part of a multidisciplinary team with an interest and commitment in group work. Participation in the units group programme is a requirement as team working is essential.
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Does your extensive experience of web publishing include using content management systems and producing high quality content for a variety of fast-paced projects? Then join Shelter Scotland in the brand new role of Web Content Editor and you could soon be making the most of your skills at the heart of our Digital team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Part of a busy Communications and Policy department, our Digital team is responsible for all of Shelter Scotland’s digital output, including producing content for Get Advice, which provides help and advice to over 900,000 people in Scotland each year. Join us and, as part of a dedicated cross-functional team, you’ll work closely with user experience, development, communications and content colleagues to ensure our web presence is user-centred and accessible and has a consistent style and tone.
About the role
As well as being responsible for staying on top of our brand content, you’ll work with internal content owners to improve and manage content on our non-advice pages - especially those where visitors start their journey with us. We’ll also rely on you to regularly check and track content for accuracy, as well as edit, proofread and suggest improvements to written content when required. Helping us to move to a devolved publishing model for web content in Scotland will be an important aspect of the role too. And, when it comes to managing our publishers, administering user access for our content management system, fixing broken page layouts or advising on content design, again, we’ll count on you.
About you
Passionate about delivering a high-quality and continuously improving online experience, it goes without saying that you have excellent editorial skills, impeccable attention to detail and a proven track record in a similar type of role. You’ll also need a good understanding of agile practice, plus experience of working with a range of digital professionals, including UX specialists, developers, and product managers. The ability to collaborate effectively with colleagues and stakeholders and provide and receive constructive feedback and criticism is essential too, in a role that will help us empower private renters, demand more social homes are built, and be there for anyone fighting housing injustice.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
The project will provide a practical solution to social problems that we currently face, in reducing the resource intensity and repeat visits by service users with mental health issues existing, caused or exacerbated by Covid 19.
We are seeking a client focused, enthusiastic and experienced mental health support worker. The successful applicant is expected to deal confidently with the public and to work flexibly as a member of the team responsible for overall service delivery.
To promote awareness of mental health issues within the staff and volunteer base and support staff with difficult interview situations.
We are also looking for a proven ability to work effectively and be well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, accurate case recording and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.
Experience in a Mental Health supporting role in statutory or third sector is essential.
Employee benefits
East Dunbartonshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 37 days leave (incl 6 public holidays) and a pension scheme with an 8% employer contribution. East Dunbartonshire Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
LinkLiving is a Scottish health and wellbeing charity that supports people of all ages to overcome the negative impacts of trauma, mental health, inequality, and isolation. We deliver our support to service users through a range of models including:
- Personal development and employability programmes
- Self-help coaching
- Supported accommodation
- Care at home
- Housing support
- Befriending
- Social cafes
At LinkLiving, our values and people are at the heart of everything we do including recruiting our employees. We put the people we support first. It is important to us to find people with the right values, behaviours and attitudes to match our own. Our values are:
- Empathy (listen to and understand an individual’s needs and circumstances)
- Respect (treat others the way they wish to be treated)
- Integrity (be honest and have strong moral principles)
- Caring (show kindness and concern for others)
We’re seeking to recruit some great new support workers to work in our Fife Accommodation service. You don’t need to have previous experience or qualifications in this field. If you share our values, this could be the role for you.
The Job
As a Support Worker in the Fife Accommodation service, you will be responsible for providing support to individuals living within a supported accommodation project. The project consists of 15 self contained flats and offers accommodation with support for up to 32 single individuals.
You will also provide emotional support, to assist people to take part in activities that matter to them and help them engage with their community to reduce social isolation.
Support Workers also assist service users with shopping, cooking, cleaning, budgeting, personal care and other household tasks. As a Support Worker you will also assist service users to maximise their income and benefits, explore employability and training options and help service users apply for relevant benefits available to them including housing benefit.
This role involves assisting service users to cope with the responsibilities of a tenancy as well as helping them take responsibility for the safety and security of themselves and their home.
This is a lone working role and requires the job holder to display a high level of resilience and initiative when working with individuals who are experiencing homelessness.
To find out more about a career in care, the following video provides an insight into what you can expect - aquestionofcare.org.uk
About You
The successful candidate must have an SVQ 3 Social Services and Healthcare at SCQF Level 6 or able to achieve qualification within required timescales. As this role requires the post holder to be registered with the SSSC (see below) then you must have a willingness to work towards and achieve an appropriate qualification recognised by the Scottish Social Services Council (SSSC) to achieve and maintain registration with a regulatory body.
It is essential that you can demonstrate an understanding of working with people to include them and tackle exclusion and a knowledge and understanding of the issues affecting service users. It is also essential that you have good personal computer skills and the ability to use technology efficiently to maintain and update records.
Due to service requirements, we stipulate that applicants must have a flexible, practical, proactive and reliable approach and able to work flexible hours including evenings, weekends and public holidays.
Successful applicants will be required to register with SSSC within 6 months of their start date.
Further Information
To find out more about what LinkLiving do, please visit our website at linkliving.org.uk
What’s in it for you?
LinkLiving offers excellent terms and conditions, and as an Investor in People and Healthy Working Lives Gold Award holder, we aim to provide a wide range of development opportunities and healthy living initiatives. We offer a wide range of training and development opportunities.
You will work with colleagues who share our objectives – our employees, volunteers, funders, and our project partners. In return, we want people who are passionate, caring and dedicated, committed to our vision and values and will work to the highest professional standards.
As a LinkLiving employee, you'll benefit from generous annual leave entitlements, a wide range of learning and development opportunities including support and payment towards required qualifications, payment of SSSC registration fees and PVG checks, highly competitive employer pension contribution rates, discounts on shopping, restaurants and other services via Westfield Rewards, enhanced maternity and sick pay entitlements, employee support and counselling service and occupational health services.
This post is subject to Protection of Vulnerable Groups (PVG) Scheme registration.
Responsible for the safe and effective delivery of Social Bite’s pipeline of support and opportunities for vulnerable people affected by homelessness that might be a symptom of various issues, e.g. mental and physical health issues, exploitation, addictions etc. that we engage via our shop in Glasgow.
Motivating and working alongside Social Bite shop staff, Social Bite volunteers and a range of external partners to deliver high quality training, employment and volunteering opportunities to people affected by homelessness that help individuals to transform their own lives.
In January 2017, SAMH introduced a new suite of services throughout the whole of Aberdeenshire to support people with mental health problems on their recovery journey. The resilience coaching led services also support autistic individuals.
Around since 1923, SAMH is Scotland’s national mental health charity. Today, SAMH operates 60 services in communities across Scotland providing mental health social care support, homelessness, addictions and employment services among others. These services, together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change.
As SAMH continues on this exciting new pathway, we are seeking outstanding people to develop and deliver these services across Aberdeenshire. To successfully embed the 8 elements of our peripatetic service, SAMH are seeking flexible, enthusiastic people to work with individuals, groups and volunteers within local communities across Aberdeenshire.
As a flexible and skilled communicator you will deliver meaningful support to people accessing our services. Whether working with individuals or with groups you will support people to strengthen their existing skills and identify and build new skills. Utilising coaching approaches you will help people build momentum in self-management and personal resilience. Although this role will be working across the whole of Aberdeenshire, the post holder’s main location will be in the north with a focus on the north and central areas.
Applications are welcome from people who have experienced mental health difficulties. A PVG check is required for this posts, along with a Right to Work in the UK check. Candidates will also be required to provide proof of qualifications declared on the application form. A valid driving licence and access to own vehicle are a requirement for the post.
We are looking for a client-focused individual with experience of advice work with a specific focus on housing issues, money and debt and welfare benefits to join us as an Adviser and provide vital advice to our clients in the Dundee area.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh provide a range of services, including money and debt advice and legal advocacy and representation. There are also support services in Glasgow, Dumfries and South Lanarkshire delivering housing support for vulnerable people and families who are homeless and a dedicated service working with Young Runaways in Tayside. In addition, we have services focussing on specific client groups such as prisoners, older people and veterans, as well as a free telephone helpline. This particular role is based at our Dundee hub.
About the role
As an Adviser, we'll rely on you to deliver a professional, impartial, pragmatic and outcome focussed service to our clients which will include providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You'll also get to undertake work on aspects of complex advocacy cases. Contributing to local and national policy and practice development will be important too, as will representing clients at reviews, tribunals and appeals, with relevant training provided if needed. Conducting initial interviews, agreeing clients' needs, writing case plans and keeping accurate records - all are part and parcel of this interesting and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to others’ needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of clients’ underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills, are able to use a case management system and are proficient using Microsoft Office applications including Word, Excel, Email and Internet.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Do you have proven experience in participation, community engagement and/or development work plus an understanding of the community that enables you to facilitate and promote local community empowerment? Then join Shelter Scotland as a Development Worker and you could soon be playing a key role within a vital initiative aimed at tackling homelessness and housing issues in the Dundee locale.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Scotland operates four Community Hubs in Edinburgh, Glasgow, Dundee and Aberdeen, each offering a range of advice and support services linked to our campaigning, volunteering and fundraising activities. One of those services is Time for Change - our core methodology for the involvement of people with lived experience in our work that has now been embedded across each community hub. Its focus is on identifying issues facing homeless people in their locale and, through involvement and wider consultation, co-producing the design and delivery of a local response to tackle those issues. This is your opportunity to be part of its future.
About the role
As well as supporting the development and delivery of Time for Change in Dundee, we’ll rely on you to support the wider work of the project, including outreach, rights awareness and consultation. You’ll also need to build relationships with individuals with lived experience, help grow a group of peers and provide continuous support and encouragement. Consulting with individuals and stakeholders across the city to determine ‘what better looks like’ will be important too. And, when it comes to developing relationships with relevant external agencies, again, we’ll count on you. Helping to design and develop plans and processes to manage the initiative, collecting and collating service user data and sharing knowledge and information throughout the project – all are part and parcel of this interesting and challenging role.
About you
The success of the project is dependent on assertive outreach, so you’ll need to be a confident individual with great communication skills, who can self-manage and self-motivate. The ability to work with a variety of stakeholders and deal effectively with change is also essential, as is a proactive, client-focused and collaborative approach, great relationship building skills and respect for others’ opinions. Housing and homelessness work experience isn’t essential, but you’ll need to bring a passion for Shelter Scotland’s issues and be willing to learn and gain experience to provide advice on all areas of housing, homelessness, money and debt and welfare benefits.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
Elpis Centre is looking for an experienced and energetic Education and Employment worker to work within our housing support service in North-West Glasgow that works with young women (aged 16 – 25 years) who have been homeless, are care leavers or unaccompanied asylum seekers.
The Education and Employment Worker will focus on improving the outcomes of Elpis residents by providing 1:1 and group interventions (planned and ad-hoc), alongside supporting colleagues to enhance overall organisational capacity. This post is funded by funded by Miss Agnes Hunters Trust, Pilgrim Trust and The Roberston Trust and is initially available for two years.
The successful candidate will be a member of the Protecting Vulnerable Groups , SVQ Level 3 in Health & Social Care be an experienced team worker, and understand the impact of inequalities and trauma on Elpis’ client group.
Schedule 9 of the Equality Act 2010 applies in relation to the occupational requirement for this role.