Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.
Work with us to tackle financial insecurity in the UK
Unexpected illness, job loss or relationship breakdown can turn any of our lives upside down, leading to loss of income, loss of housing, and financial crisis for any of us and our families. Around 14.4 million people live in poverty in the UK including a shameful 4.5 million children. This is set against the backdrop and context that the UK is still the fifth wealthiest economy in the world.
Turn2us is at a pivotal stage of our work. We have a clear purpose and values, 124 years of history behind us, a new visual identity on the horizon and, in 2022, the development of our new long term strategy. We are focusing on the social injustices and inequities that force people into financial hardship and will continue to provide practical and meaningful support to people facing financial shocks. We are also taking a strong equity, diversity and inclusion lens to our programming, and trying to understand how to share power in the work that we do.
In line with this, we are recruiting a Head of Edinburgh Trust that will work alongside our Head of Information Programmes to drive the core work of the organisation forward.
There has never been a more important, nor more challenging time, to join the poverty sector. At Turn2us, we are impatient for change, to see a world where people are free from the shackles of financial insecurity or poverty, and a future where charities like ours are no longer needed.
The trustees are looking for a dynamic Change Manager to develop a new staffing structure which will include the recruitment and induction of a service manager who will have responsibility for operational management, service delivery and strategic direction.
The Change Manager will not be responsible for day-to-day operational matters and will support the transition between the current collective/participative management structure to one with a manager.
The Change Manager will adopt a fully participative approach, and establish an infrastructure of regular consultation, reporting and communication with trustees and the staff team.
Who we are
Clackmannanshire Women’s Aid is a Scottish Charitable Incorporated Organisation (SCIO SC04690), which provides specialist services to women, children and young people experiencing domestic abuse.
The staff team currently work collectively and all have management responsibilities in their roles. The group is moving to a management structure. The structure has not yet been agreed or consulted about.
We’re looking for someone who has
Social Work Scotland is the professional body for social work managers and leaders. We are a membership body, with members coming from across the public, private and voluntary sectors. We exist to promote and support the development of the social work profession, and to influence and inform public policy affecting social workers, social services and local communities.
Upholding the values which underpin the social work profession, we give importance to every individual’s experiences and voice, and seek to make social justice real through all that we do. We embrace change and encourage collaboration. We are committed to creating opportunities for our members and team through which individuals can develop as compassionate, creative and effective leaders.
As Social Work Scotland’s Justice Social Work Policy and Practice Lead you will provide operational social work insight and expertise across the diverse range of issues currently facing justice social work in Scotland. Supporting the Justice Standing Committee’s Chair, you will be a visible representative of the profession in national discussions about policy, funding and reform. You will link in directly with Social Work Scotland’s Board, local authority Chief Social Work Officers and key partners (such as the Scottish Government’s Justice Directorate and Office of the Chief Social Work Advisor) to inform, influence and deliver the national agenda. You will assist colleagues and Social Work Scotland members to realise our organisation’s core objectives.
Are you passionate about children’s health and wellbeing services in Scotland? Do you have experience of leadership, training, and service delivery? Then Children’s Health Scotland would love to hear from you.
Every child has the right to the best possible health. We are seeking to appoint a Head of Children’s Health and Wellbeing Services who will help us to ensure this right whilst leading the development and delivery of our highly respected Children’s Health and Wellbeing Services in Scotland.
The main purpose of this role is to develop the quality, effectiveness and credibility of our Children’s Health and Wellbeing Services in Scotland whilst providing strategic oversight of the management, delivery, and evaluation of the services. You will also be responsible for contributing to the organisation’s overall policy development and strategic planning. Key areas of responsibility include: Leadership, Service Delivery, Learn with Children’s Health Scotland, and National Funding and Contracts. To find out more please refer to the Job Description and Person Specification.
We're excited to be recruiting for our new Director for Scotland!
Our mission at the Community Transport Association is to champion, connect, support and grow a thriving community transport movement across all parts of the UK. Community transport operators have a great story to tell and it is CTA’s job as their national membership body to help them tell it and to support them to develop excellent services that can transform lives and communities.
Our new Director for Scotland will lead the development and delivery of CTA’s research, policy and public affairs work in Scotland. They will make sure our policy is designed to create value for our members and further their aims. The role will innovate and seek creative transport solutions and policy options that will be fit for the specific context in Scotland but must also be aligned to wider UK policy work and developments across all of the devolved countries. If you like the sound of this challenge and have the qualities and potential to rise to it, then we’d love to hear from you!
Location is flexible with an expectation that a reasonable amount of time will be spent in Edinburgh with travel to our other offices and locations across the UK.
Sacro is a national voluntary organisation working across Scotland to make communities safer by reducing conflict and offending. Since its inception 50 years ago, Sacro has grown and developed services across the whole of Scotland for individuals who need support, guidance or monitoring to reduce the risk of further conflict or offending. Sacro has played its part by contributing to reducing reoffending with the figures for recorded crime in Scotland decreasing year-on-year. Sacro’s work has a tangible and far-reaching benefit for the people of Scotland, its communities and society.
Sacro is now seeking a Head of HR to help to fulfil their mission by ensuring that Sacro employees are supported and developed to their potential and that the charity runs effectively and efficiently. The Head of HR will be responsible for upholding the Gold accreditation the organisation holds from IiP.
To support Community InfoSource’s (CIS) Board in directing the work of the organisation, assisting with taking forward its strategic vision and plans for the future, building in sustainability and developing quality standards for all involved while increasing CIS’s public profile.
We are a well respected charity, working since 2006 to support asylum seekers, refugees and others. We particularly focus on access to rights and improving lives.
Building on earlier successes, we now wish to employ a CEO to consolidate the organisation, support its sustainability and to help us use our unique knowledge to make positive change.
Funders believe in us – if you have the knowledge and experience to help us develop further we are looking for YOU!
This is a very promising time to be part of a team working to end homelessness in Scotland. The issue is high on the agenda with a joint Scottish Government and COSLA action plan and 32 local plans. And a national collective of third and academic sector organisations providing an active infrastructure of key services and key knowledge.
Homeless Network Scotland is a small organisation making a big impact. We are a membership organisation that helps drive the policy and system changes needed to resolve homelessness in Scotland. We do this through our links to a wider network of sectors and services and our connections with people with first-hand experience of homelessness.
Overall Purpose of the Post
You will bring a strong focus and ability to influence and instigate the policy and system changes needed to achieve that goal and especially in relation to equality, diversity and inclusion.
You will also provide strategic leadership and collaboration, across the organisation and alongside our wider network, to ensure that our work is:
· evidence led: using the best knowledge available.
· focused on impact: making a measurable difference.
· contextualised: sensitive to current environment we operate in.
· equalities competent: recognising that risk and impact of homelessness is different.
Main Duties and Responsibilities
Draw on your knowledge, skills and experience to:
1. Work with the Chief Executive and leadership team to strengthen our ability to access key relationships and to inform and influence decision-makers to meet our strategic objectives.
2. Advise on and improve how the organisation and wider network combats discrimination and is sensitive to inequality, including the characteristics protected in equality legislation.
3. Lead collaborative work to develop specialist pathways for specific equality groups based on analysis of equality data and build expertise in this area.
4. Support pivotal multi-agency programmes to end homelessness and destitution, with a strong focus on supporting equality, impact and improvement.
And as part of the Leadership Team, you will also:
5. Contribute to the strategic development and direction of Homeless Network Scotland and support the organisation's approach to risk and issues management.
6. Set the pace and model an approach to our work that helps an expert and dedicated team to achieve their potential.
7. Monitor, review and continuously improve the satisfaction of Homeless Network Scotland members and the wider network.
SAMH is Scotland’s mental health charity. We’re here for your mental health and wellbeing providing local mental health support and always accessible information. We listen to what matters in each local community, and campaign nationally for the changes that make the big and little differences in life. Now more than ever, we need to make change happen.
At a time when mental health has never been more to the forefront of individual and social conscience, the Head of Communications and Public Affairs role is a key appointment for SAMH. We are Scotland’s national mental health charity with a trusted and powerful brand and a core mission to reach even more people of all ages who experience mental health problems.
The Head of Communications and Public Affairs will have a central role in shaping future communication and influencing strategies in support of our new strategic directions and ambitions. You will bring leadership and expertise across the full spectrum of communication disciplines with a passion for driving change and developing strategies designed to persuade, change minds and provoke action.
You will ensure effective engagement with people who experience mental health problems in order to inspire change and help make the biggest improvements in prevention, early intervention and recovery. If you share our passion and vision for a society where people are able to live their lives fully, regardless of present or past circumstances, we would be delighted to receive an application from you.