Responsible for the safe and effective delivery of Social Bite’s pipeline of support and opportunities for vulnerable people affected by homelessness that might be a symptom of various issues, e.g. mental and physical health issues, exploitation, addictions etc. that we engage via our shop in Glasgow.

Motivating and working alongside Social Bite shop staff, Social Bite volunteers and a range of external partners to deliver high quality training, employment and volunteering opportunities to people affected by homelessness that help individuals to transform their own lives.

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

To generate income by managing the Boutique shop effectively and commercially, to create a unique shopping experience for customers and donors while maintaining the high standards set by CHSS.

To identify high value items and to effectively display and promote, in order to support delivery of financial targets

The Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

We are looking for someone to join our tight knit, and friendly team in one of our hosting roles:

• To be primarily responsible for the facilitation of our community building activities, including our event programme, our online communications and engagement with both members and the public
• To utilise community building to attract new customers and increase our profitability
• To deliver excellent service and client engagement across our Edinburgh venues, which meet our mission, retain and attract new business and engage people as advocates of our work

MAIN DUTIES & RESPONSIBILITIES:

Hosting our coworking space, including

• Welcoming all members, guests and other clients into the space

• Answering all queries and troubleshooting any issues

• Maintaining the cleanliness of the space and access to resources

• Engaging with members to foster community

Engaging members and the broader community

• Work with the team to plan, promote and deliver our TMPEvents programme each month in order to maximise member engagement and generate income from public attendance

• Generate ideas and create opportunities to attract new customers into the space and to engage with our services

• Deliver on a range of internal and external communications with Members via our online portal, dedicated Slack, social media and regular mailings

• Create digital content to deliver our internal and external communications

Hosting events at our two locations (Calton Rd and The Crags Centre), including:

• Setting up the room and AV requirements as requested by the client –– this requires being able to move items of furniture unassisted

• Liaising with the client on the day to ensure all requirements are met

• Servicing the event; providing catering as ordered and on time, regularly clearing the room and assisting with any queries

SKILLS & QUALIFICATIONS REQUIRED:

Experience in front--facing customer service role

Experience in creating communications and digital media content for internal and external stakeholders

Ability to foster connections, generate community engagement and spot and action opportunities to create collaborations

Organised with proven administration and time management skills, ability to self--manage and work to deadlines

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

The main purpose of the Shop Manager is to generate income by managing the Discount shop effectively and commercially, to create a unique Discount shopping experience for customers and donors while maintaining the high standards set by CHSS.

To drive high volume of stock acquisition and lead the team in fast paced working environment in order to deliver high level of stock processing in order to support delivery of financial targets.

This is a full time post working 32.5 hours per week, 10am to 5pm over 5 days.

The Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Manager to join our Kinross shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Retail Development Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops
• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy
• Supervise the work of the Assistant Shop Manager, providing support and coaching
• Initiate and promote improvement activity opportunities to grow and develop the business
• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Deliver excellent customer service and enjoy working in retail
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Manager, you will be instrumental in achieving this vision.

How would you like to apply your skills to not only the future of a great charity but also directly help change people lives in the process?

Emmaus Glasgow is a Charity that gives a home and meaningful work to formerly homeless men and women (we call companions), who live and work in our community and sales outlets. We collect, refurbish, upcycle, sell, and deliver all manner of furniture and household goods.

We are looking to improve our quality of sale and the quality of training to our companions and volunteers. Join us and make a real difference!

The Business Manager is initially a 1-year contract with a salary of circa £28k supporting our current business, retails manger and aiming to develop new exciting opportunities.

If these exciting challenges sounds like you, please apply

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

The main purpose of the post of Assistant Shop Manager is to support the Shop Manager to generate income by managing the Discount shop effectively and commercially, to create a unique Discount shopping experience for customers and donors while maintaining the high standards set by CHSS.

To drive high volume of stock acquisition and lead the team in fast paced working environment in order to deliver high level of stock processing in order to support delivery of financial targets

The Assistant Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

The main purpose of the post of Assistant Shop Manager is to support the Shop Manager to generate income by managing the Discount shop effectively and commercially, to create a unique Discount shopping experience for customers and donors while maintaining the high standards set by CHSS.

To drive high volume of stock acquisition and lead the team in fast paced working environment in order to deliver high level of stock processing in order to support delivery of financial targets.

The Assistant Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.