The main purpose of the post of Assistant Shop Manager is to support the Shop Manager to generate income by managing the Boutique shop effectively and commercially, to create a unique shopping experience for customers and donors while maintaining the high standards set by CHSS. To identify high value items and to effectively display and promote, in order to support delivery of financial targets. The Assistant Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.
Please see the role profile to view the key accountabilities, key challenges and required skills and experience.
CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, health insurance, employee welfare support and life assurance.
Who are we looking for?
We are looking for someone who has experience of managing a team and can demonstrate how they have empowered and motivated that team beyond expectations. With the added experience of being able to recruit and develop a diverse team, in particular volunteers, you may be exactly what we are looking for.
Your role will be varied and will challenge you, but will provide you with stimulating and satisfying work. Our Community Shop Managers do not have a typical day and that's because they are continually seeking different opportunities to engage with the local community and increase their shops contribution to Shelter's cause. This could be through local community links, such as with other retailers, schools, churches or the local food bank.
You will develop and encourage your own and your team's interest and passion in merchandising the shop to attract those customers and donors through the door as well as continually developing your own and your team's knowledge of who Shelter are and what we do.
It goes without saying that your volunteers, under your leadership, will run an exceptional shop that will raise as much money as possible for Shelter's work.
How do I demonstrate I am who you are looking for?
You will need to address and provide examples of the following in your application and at interview:
Experience of managing a team of staff and or volunteers, including recruitment and development of that team
Experience of providing excellent customer service, preferably in a face-to-face role
Experience of being enterprising and innovative
How do we describe our Community Shop Managers?
If we were to describe our Community Shop Managers in 4 key words, they would be Confident, Inspiring, Enterprising and Influential. Our Community Shop Managers are happy to roll up their sleeves and lead by example and their aim is to develop and empower their team.
At Shelter we value our people and the skills and expertise they can bring to their role to help further Shelter's cause. As a Community Shop Manager, how you manage people is the most important skill we are looking for and it will be critical to your success in this role.
How is this all possible?
It's simple, with a strong, motivated and committed volunteer shop team behind you, anything is possible!
What are the benefits?
We offer a wide range of benefits including 30 days annual leave, enhanced maternity and paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
We have got an exciting opportunity to join our fantastic team at Scout Adventures Fordell Firs.
We are seeking an enthusiastic, self-motivated individual who has an outstanding work ethic, and an excellent understanding of customer service needs. This role is vital in developing the customer journey experience as we look to provide a welcoming environment for our guests and ensure they have a positive, memorable experience.
Role Summary and Purpose
This role will be pivotal in developing and delivering our customer journey from the initial enquiry stage to post departure. This position will involve building and enhancing relationships with potential and existing customers, efficiently responding to all booking requests, and ensuring all our customers’ expectations are exceeded during their visit.
About you
It’s the people that make Fordell Firs an amazing place and you will be no exception! You will have to have an appreciation of what it takes to deliver a first class customer experience. You must be friendly, approachable and have an outstanding work ethic to ensure you can keep on top of this fast moving activity centre. You must also have a love for people, and the ability to communicate effectively with people from a wide range of backgrounds.
Closing date: 24 October 2019 at 11.30pm
We're looking for an inspirational people person to join us as an Assistant Manager in our Motherwell shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.
You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.
Benefits
We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Closing date: 24 October 2019 at 11.30pm
We're looking for an inspirational people person to join us as an Assistant Manager in our Edinburgh Forrest Street shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.
You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.
Benefits
We offer a wide range of benefits including 22 days annual leave (pro rata for part time), enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.