We are looking to recruit a Shop Manager (Training & Development) to join our team here in Alloa, Clackmannanshire.

The post involves working with our CEO and Shop staff to generate income by managing the Charity Shop effectively and commercially, to create a positive shopping experience for customers and donors. The Shop Manager will be expected to develop our social enterprise further by way of pop-up Shops and fundraisers as well as implement learning and development opportunities for Volunteers.

Full driving licence and use of a car is essential.

Ideally the successful candidate will have to hold a qualification in a relevant field and show a commitment to ongoing personal and professional development.

Post is subject to membership of the PVG Scheme and suitable references.

About us

Our mission is the prevention and relief of poverty in East Lothian through the provision of emergency food, signposting services and ‘More than Food’ projects, working with service users and in partnership with our stakeholders. Compassion, care & dignity are at the heart of everything we do. You can find out more about our values and strategy here. We’ll always be there for anyone who needs our support, but we want to see a future where emergency food isn’t needed at all.

There may always be a need for our crisis food service, but we believe with the right team in place we are well placed as an organisation to increase delivery of a range of services and projects to a scale that can have an impact on reducing demand for crisis food interventions and on the issues that contribute to food poverty and insecurity in East Lothian.

The Role

The East Lothian Foodbank Referrals Co-ordinator is at the frontline of our crisis service. As the first point of contact for our clients and referral partners you must be a confident communicator who can work well managing multiple tasks in a busy environment. Duties will include processing referrals for emergency food parcels received via phone, email and online. You will be expected to handle client and referral partner information in line with data handling policy and procedures, notifying Foodbank Manager and Operations Coordinator of specific requests or requirements. You will be taking care of day-to-day contacts and building relationships with partners, clients and others with regards to our crisis service. It is important to us that you have a positive, can-do attitude and be prepared to go the extra mile to ensure those we support can access our crisis service and are signposted to other services as required. The role holder will also support the work of the Communications and Outreach Manager as required.

This role is key to ensure we maintain our crisis food service to ‘gold standard’. The Referrals Co-ordinator must maintain good working relations, not only with our referral agents and partners, but also with our volunteers. The core values of East Lothian Foodbank must always be observed and promoted to ensure we offer the best possible support to those in food crisis.

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

To main purpose of the Assistant Shop Manager is to support the Shop Manager generating income by managing the Boutique shop effectively and commercially, to create a unique shopping experience for customers and donors while maintaining the high standards set by CHSS.

To identify high value items and to effectively display and promote, in order to support delivery of financial targets.

The Assistant Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

This is a part time post working 19.5 hours per week, 10am to 5pm over 3 days.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Chest Heart & Stroke Scotland (CHSS) is an independent Scottish charity, whose mission is to be the community of support, kindness and challenge where people can help each other, can secure the expert help they need, and collectively advocate for the care that matters to them. We offer vital advice, support and information to those affected so that they can live the lives they want to live and influence public policy to ensure that people get the services that they need. Our renewed ambition is to become Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions.

The main purpose of the Shop Manager is to generate income by managing the Boutique shop effectively and commercially, to create a unique shopping experience for customers and donors while maintaining the high standards set by CHSS.

To identify high value items and to effectively display and promote, in order to support delivery of financial targets.

The Shop Manager is part of the CHSS retail team and is expected to contribute to the department’s goal of raising revenue to support the work of the charity.

This is a full time post working 32.5 hours per week, 10am to 5pm over 5 days.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holiday allowance, company sick pay, employee welfare support and life assurance.

This role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity, to following practices, and to providing a service which is free from unfair and unlawful discrimination. CHSS aims to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.