goodmoves

We are looking for an experienced individual to fill an exciting role within our Contact Centre Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

An exciting opportunity has arisen for an experienced, able and energetic General Manager to work closely with the trustees of The MacDougall of Dunollie Preservation Trust to support the continued growth of the business.

This will involve managing the core team and providing innovative planning, fundraising and day-to-day management of:

• Dunollie Museum Castle & Grounds (including The Kettle Café and The Draper’s Shop)

• Dunollie Links: busy year-round community engagement programme

• Dunollie Year-round-trading for Resilience: Off-site/off-season initiatives for income growth.

• Rolling out the new Transitional Year Plan - adapting all of the above to Covid-19

This role will include continuous development of product for income generation to support the Trust’s sustainability, conservation responsibilities and social value.

Please refer to the Job Description and Person Specification for full information on this post.

Highland Hospice is one of the largest independent charities in the Highlands. We need to raise around £3m every year from our fundraising activities including applications to charitable trusts and other grant giving bodies to support day-to-day activity and specific projects. We are looking for someone with experience of completing funding applications; of building and maintaining relationships with funders; and of working as part of a team developing and securing funding for projects.

The is a part-time post equivalent to two days per week however the need to make Trust applications fluctuates and so we would like you to be flexible, working in the Hospice or at home as required to support projects and meet deadlines. Pay will be regular but hours will be annualised and monitored on a monthly basis.

It is essential that you have direct experience of making funding applications to charitable trusts or equivalent bodies as well as budget and project management skills and a high degree of motivation and ability to work under your own initiative. Your application should provide examples of successful funding applications.

The successful candidate will join our Equality and Employment Rights and Business Development Team. Reporting to the Business Development Manager the post holder will provide practical administration and business support in regards to case management and strategic administration task(s) in key areas.

Duties

• To support and organise internal and external events, including team meetings, training, stakeholder meetings and prepare agendas and papers and minute meetings.
• To provide efficient administrative support, including managing and facilitating contacts and ensuring regular administrative tasks are completed timeously, to ensure maximum operational efficiency is achieved.
• To record, maintain, extract, organise and collate any project, funding, audit, case management or statistical information as required.
• To manage communications to and from stakeholders.
• Keep all records safe, confidential and accessible for future retrieval.
• Develop the quality of the office systems and procedures in use.
• Undertake any further strategic administrative work as requested.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

The successful candidate(s) will join our Equality and Employment Rights department. Reporting to the Specialist Equality and Employment Rights Adviser and the BDM the new post(s) will be to provide practical support to the existing team as required including to manage enquiries and assist clients and/or stakeholders via the giving and facilitating the provision of equality and employment rights advice at Levels I and II and will assist with the development of the service and social policy issues both locally and nationally.

No experience necessary as full training will be given.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

ENABLE Works are the leading Scottish organisation delivering high quality employability services for people who have learning disabilities across Inverness and the surrounding area.

Your job will support people who have learning disabilities to make progress towards and achieve employment. You will work closely with a group of people who have learning disabilities each year, profiling their skills and jointly planning activity that will enable them to achieve their work goals and become independent, active members of their community.

You will be responsible for developing positive relationships with the programme participants, their circles of support and professional support services.

You will work closely with local partners, including employers, funders and other stakeholders, developing professional relationships that will offer a diverse range of experiences and opportunities.

You will be given a work plan to achieve in order that programme participants are receiving a quality service and we are achieving the expectations of funders and stakeholders, and you will be required to meet challenging but achievable programme targets.

As an important member of the wider ENABLE Works team, you will be supporting departmental objectives through delivery of support but also through positive collaboration and innovation within your team to support our strategic, societal goals.

A full UK drivers licence and access to a car for work purposes is essential for this role.

BSL Qualified desirable.

This post is funded by European Social Fund and Highland Council.

Are you a skilled and efficient communicator with the ability to promote our vision to supporters across a wide variety of platforms?

We are looking for an organised professional with strong written and verbal skills to join our expanding Fundraising and Engagement Team. You will be supporting the Individual Giving and Marketing Manager to manage our website and deliver high quality content to recruit and retain donors.

The role will initially be home based with office working occasionally once restrictions are lifted at our Findhorn base.

This is a new, very different role within HTSI as it combines the need for supporting individuals to access the excellent and diverse service across the Third and Public Sector while supporting the practical needs of a normal café front of house services.

The post holder will provide a person-centred service that is responsive to vulnerable individuals aspirations and needs of people using Café 1668 within the community. They will identify, support, and signpost to services relevant to the individual’s needs. This will include working with other relevant Third Sector Organisations to arrange timetables of activities, promotion of their events and services and general sharing of information. The role will also have responsibility of managing the day to day ‘front of house’ of Café 1668 including but not restricted to meeting and greeting taking food orders, cash handling, and managing a small team of volunteers.

The Highland Third Sector Interface (HTSI) is an award winning regional development, advocacy and support organisation for community groups, charities and social enterprises in Highland. Anticipating the retirement of three Board Members in the Autumn of 2021 we are looking to recruit new Board members to join an experienced and innovative team.

We are specifically looking to appoint members based on demonstrable experience and skills in one or more of the following areas:

• Legal and Risk Management
• Human resources
• Regional or national governance
• Regional or national level partnership working
• Financial planning and management
• Community Justice
• Political and parliamentary engagement