goodmoves

We are recruiting a Progressions Coordinator for our Dundee team, who will be working predominately across Arbroath and Forfar. You will be required to deliver group employability and personal development workshops and accredited qualifications at the Street League Academy. You will carry out 1-2-1 progression meetings with Street League participants and liaise with employers and colleges to broker opportunities and support young people into Education, Employment or Training. As this is a new area of delivery, it is important you have the skills require to establish new partnerships and working relationships as you will be required to demonstrate these.

Responsible for positive participant outcomes into Employment, Education and Training, the progressions team are an integral part of Street League operational delivery. Targeted on delivery and outcomes you will report to the Operations Manager.

Experience in delivering employability services, accredited qualifications and job brokering is essential. Considerations will be made for candidates with experience in delivering training or in careers guidance plus an appropriate assessor qualification would be desirable but not essential.

Applicants should hold a full clean driving licence with own car (essential) .

Please see attached job pack for further information.

We are looking to recruit a Youth & Community Coach in Dundee, who will be working predominately across Arbroath and Forfar. You will be required to deliver football, fitness and multi-sports sessions and to deliver a sports-related qualification on the Street League Academy. You will also be responsible for carrying out outreach for sessions and to recruit and sustain participants on the Academy to ensure delivery targets are met.

Appropriate and relevant Sports/Coaching/Football qualifications or certificates, however exceptions will be made for candidates demonstrating a high level of experience.

An appropriate assessor qualification is desirable but not essential.

Applicants should hold a full clean driving licence with own car (essential)

Please see attached job pack for further information.

Could you be part of something different? We have an exciting opportunity for a motivated and enthusiastic individual to use their gifts, skills and experience to make a different to the lives of the people in our parishes and communities.

To work with the minister, Kirk Session and members, to develop the work of the Letham St Marks

Parish Church to serve the needs of both the Community and the Congregation and to work with relevant groups and individuals to progressing our vision to develop our church centre as a hub for learning, wellbeing and community.

Forward Coupar Angus (FCA), the Development Trust in the small Perthshire town of Coupar Angus wishes to appoint a General Manager to oversee the running of the Trust. This exciting new position will require the post holder to work with FCA directors and employees on a number of interesting projects, many of which are related to reducing the carbon footprint of Coupar Angus. A self motivated appointee with a general interest in community is required. The General Manager will report to the Board of FCA. The roles of the General Manager are described in the accompanying Job Description.

Do you share our vision? Do you want to work in an organisation that really cares for the young people we work with?

We are looking to build our relief pool of Family Workers within our Options Dundee Service. We work in partnership with the families to offer tailored packages of support to help support families to stay together. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical, personal, and emotional care to support the families in their daily living and within the local community.

The families we work with find our service invaluable- “I don't know what I'd do without them. I trust them, my child trusts them - we both feel safe when they're in the house…They've changed my and my child’s life.”

You will receive a planned and supported induction consisting of a varied training programme; including CALM Training, Child Protection Training and support to complete an SVQ3. You will be working alongside a highly motivated and skilled team to provide a personalised service for our young people.

Our relief workers play a crucial role in supporting our team. This work is offered on a casual, hourly paid basis to provide cover during staff absence and/or particularly busy periods. Availability should be specified on your application and will be discussed at interview. Ideally, you will have experience of direct work with children and families and/or experience of working with children or adults with a learning disability and/or an autism spectrum condition.

Are you qualified and experienced in personnel development? Dundee Volunteer and Voluntary Action is looking for an experienced HR advisor, trainer and excellent communicator to review the organisation’s current HR policies and procedures, ensure that staff are trained accordingly and reinforce our corporate services team during a period of change management following the joining together of Dundee Voluntary Action and Volunteer Dundee.

We are looking for an enthusiastic and passionate Support Assistant to join our new service in Perth.

The Youth Homelessness Support Service, funded by Perth and Kinross Council, aims to reduce youth homelessness. The Support Assistant will provide practical and emotional support to young people aged 16-25 who are:

• Homeless and require support to access a tenancy,
• Living in temporary accommodation, supporting them to move on from this unstable accommodation into a permanent home
• Living at home and experiencing family issues that may result in homelessness.

The Support Assistant will be a key member of the team, working directly with young people on a 1:1 basis across Perth and Kinross. The Support Assistant will work in the community, in partner organisations, in young people’s tenancies and in the family home. The aim of the Support Assistant is to ensure that a young person’s experience of homelessness is rare, brief and non-recurring.

The Support Assistant will work alongside the Project Worker and will be guided on support requirements. The Support Assistant will provide practical support to young people and the majority of their work will be working directly with young people and families. The Project Worker is responsible for case management and will lead on coordinating with other agencies.

Rock Trust has four core values; Safety, Positivity, Respect and Fairness. If you hold these values, and are passionate about supporting young people to achieve their full potential and move on from homelessness, then please get in touch.

We are currently seeking applications for an Operations Manager within the Social Security Scotland agency based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

The role offers the opportunity to lead and be part of a team who will be integral to Scotland’s new Social Security Agency

The opportunities in this role will vary; from leading and developing a team of Performance Managers, Team Managers and Client Advisers to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency’s start up, it is a key position allowing you to influence change and client experience within the agency. It involves a range of duties to ensure we provide an excellent service to Scotland’s citizens.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent or alternative experience to the academic qualifications, for example experience gained in an operational or service delivery environment.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Main Duties

• Participate and support operational policies, systems and processes to deliver social security

services in a manner which is efficient, represents value for money and puts the user

experience first.

• Participate and support development, coordination and delivery of training in these systems

and processes, alongside the agency ethos of dignity and respect.

• Participate and support the establishment of the fully functional social security services

operation of the agency, putting in place appropriate performance measures.

• Participate as a key member of the Operations team at key meetings, deputising for

Operational Leads.

• Work with the Social Security Programme to ensure that systems and processes in

development are able to deliver efficient and flexible operations in the future.

• The ability to influence, negotiate and collaborate effectively with senior colleagues and

internal stakeholders, in order to deliver positive outcomes and results.

Essential Criteria

1. Experience of managing a service delivery function in a front line customer service environment.

2. The ability to work with a high degree of autonomy and capable of setting clear operational objectives for your area, whilst supporting staff development in a fast paced and often changing environment.

3. Excellent interpersonal skills and an ability to build and maintain positive, credible and constructive engagement with a range of stakeholders.

4. Experience of working in a significant change project in an operational environment.

Further Information

To learn more about this opportunity, please contact 01312448500 or email the Social Security Agency who can be reached at SSAOpsResourcing@socialsecurity.gov.scot.

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

We are currently seeking applications for a Client Advisor within the Social Security Agency based in Dundee. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We are working towards delivering a new social security system that ensures clients receive the financial support they need, while being treated with dignity, fairness and respect. Social Security Scotland will be built with you – not for you. Together let’s build a public service to be proud of.

The Client Advisor role offers an exciting opportunity to work in new and developing teams that will be part of Scotland’s new social security agency. The role would be suited to candidates who are empathetic, can demonstrate excellent customer service and ensure client needs are met, while building trust and rapport, providing a positive experience for all who contact the agency.

Whatever your age, experience or background you’ll enjoy a comprehensive induction and training programme that will ensure you are confident and capable of fulfilling the duties required in your new job.

Main Duties

These are important roles within the agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens.

Although individual Client Advisors are unlikely to be required to carry out all of the duties listed below, you will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.

The main duties are:

• Provide clients with accurate information in a warm and friendly manner which may be by telephone, face to face, email and online.

• Process applications for clients’ benefits.

• Inbox monitoring and management.

• Maintain correct and up-to-date client information.

• Quickly determine clients’ needs – work with the client to understand and identify needs.

• Handle sensitive and personal information in line with confidentiality rules.

• Carry out administrative tasks using computer systems to process; payments, client requests, updates and appointment booking.

• Work as part of a team to resolve or escalate customer queries and complaints.

• Support Team Managers and other team members in carrying out daily work activities and when new projects arise.

Essential Criteria

Please provide specific, evidence based examples of how you meet the essential criteria- you may wish to follow the STARR format (Situation, Task, Action, Result, and Reflection). You can find more information on STARR by reading the Additional Information section for this job or on our recruitment website at: socialsecurity.gov.scot/work-with-us.

1. This role requires the ability to manage challenging situations in a positive and constructive way. Tell us about the biggest challenge you’ve had to face. How did you cope with it?

2. This role requires the ability to communicate effectively with a diverse range of people. Give us an example of a time when you had to adjust your communication approach to suit a particular audience.

3. This role requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal. Describe a situation where you played an important role as a member of a team. What did you do to positively contribute?

Further Information

To learn more about this opportunity, please contact the 01312448500 or email the Social Security Scotland agency who can be reached at SSAOpsResourcing@socialsecurity.gov.scot.

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.

We are currently seeking applications for Team Managers within the Social Security Scotland based in Dundee. . This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We are working towards delivering a new social security system that ensures clients receive the financial support they need, while being treated with dignity, fairness and respect. Social Security Scotland will be built with you – not for you. Together let’s build a public service to be proud of.

The opportunities in this role may vary; from leading and developing a team of Client Advisors to providing day to day operational support to all staff. This role is suited to candidates who are energetic, enthusiastic, have a passion for customer service, are adaptable and lead by example.

This is an exciting time to be involved in the Social Security Agency’s start up, it is a key position allowing you to influence change and client experience within the agency.

Qualifications Required

For jobs in Band B & C you must hold a minimum of 3 Highers or equivalent.

Other qualifications equivalent to these may also be acceptable, if you are in any doubt please contact to discuss.

Please note: If you fail to demonstrate how you meet the minimum qualifications as stated above, your application will be automatically sifted

out.

Main Duties

These are important roles within the Agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens.

You will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows.

The main duties are:

• Line manage, support and develop a cohort of Client Advisors.

• Be responsible for quality assurance, performance, attendance management, diversity and fairness at work.

• You will support all elements of our People Strategy including carrying out monthly conversations and staff appraisals.

• Build and maintain a constructive and encouraging team environment where your teams understand their contribution to the Agency’s objectives.

• Create a culture that makes the teams part of designing the solutions.

• Act as a role model who will demonstrate commitment to making sure that enquiries are dealt with sensitively, appropriately and consistently.

• Manage changes to policy and processes efficiently and constructively.

• Seek to find new solutions to improve business processes, quality and client satisfaction.

Essential Criteria

1. Experience of managing, leading and developing colleagues to reach their potential.

2. Demonstrate you consistently meet the needs of client’s by inspiring those around you to provide excellent service delivery.

3. The ability to build, develop and maintain good working relationships, to enhance client experience.

4. Strong organisational skills, with the ability to work on your own initiative, whilst initiating and leading change.

Further Information

To learn more about this opportunity, please contact SATMVacancyInbox@socialsecurity.gov.scot

As part of this campaign we will be organising a series of events to offer support and advice on applying for this vacancy. Please see our Eventbrite page for dates and details.