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Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

The role will see you working as a Retirement Housing Manager and Development Manager at our Rose Park, Peebles and Halyrude Court, Peebles. 20 hours per week, 10 at each development.

As the face of Hanover, you will be committed to exceeding our customers’ expectations by providing a high quality, personalised service to our customers through efficient management. Overseeing the management of our Retirement Housing development, the property repairs and maintenance, promoting the use of communal facilities, general management and being the main point of contact for customers.

From emergency situations, to day-to-day upkeep. This rewarding role is the opportunity to make a real difference in the community.

Main Responsibilities

You’ll be dealing with a wide range of people; from residents and their families to contractors, local community groups and other agencies. A vital role within an independent living environment.

Housing Management

The Retirement Housing Manager gives advice and assistance to customers and others regarding Hanover’s housing management services as well as information and advice relating to use of development facilities and availability of local services and organisations. The Retirement Housing Manager serves to:

• Welcome prospective and new customers and assist in settling in of the latter.
• Undertake routine housing and estate management duties.
• Further the involvement of relatives, friends and wider community with customers on development.
• Advocate and liaise on customers’ behalf with statutory and other agencies where this is appropriate to customer’s needs.

Property Repair and Maintenance

The Retirement Housing Manager takes pride in the physical environment available to our cherished customers and serves to:

• Summon contractors in event of emergency breakdown to lifts, boilers, power utilities.
• Test fire and other alarms in accordance with Association procedures.
• Notify and record communal repair complaints in accordance with Asset Management’s procedures.
• Liaise with contractors and record services provided and work done.
• Carry out inspections of communal areas in co-operation with Asset Management staff.
• Liaise with maintenance and services staff and report on conditions of fabric, machinery and utilities and undertakes health and safety checks and communal meter readings.

Communal Facilities

The Retirement Housing Manage promotes the use of communal facilities and manage their use effectively and efficiently as well as encouraging social communal activities on the part of customers and customers’ access to services of local community groups.

General Management

You’ll be responsible for supervising Cleaners and ensuring our high cleaning standards are upheld as well as ensuring the effective security for the development and grounds.

Customer Emergencies

The Retirement Housing Manager is relied upon as a personal response to customer emergency alarm calls and is required to provide emergency aid pending an emergency services’ arrival.

• Offer a sympathetic response to customers and others in event of illness, hospitalisation, and bereavement.
• Liaise with customers, relatives and others in event of emergencies and their aftermath.
• Providing emergency assistance to customers’ short term with regard to daily living tasks as necessary.

LGBT Health and Wellbeing is a dynamic organisation that works to promote the health, wellbeing and equality of lesbian, gay, bisexual and transgender (LGBT) people.

We are seeking to recruit a motivated, enthusiastic and experienced person to develop and deliver our LGBT Community Project. You will work to develop and deliver a programme of social activities and discussions that promote the emotional, social and mental wellbeing of LGBT people in Glasgow and help to reduce isolation within the community. You will also support and develop our diverse range of independent community groups.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

The Area Administration Officer Glasgow provides office based administration for housing management functions within the Housing Officer’s defined geographical area. Duties compliment filed activities of the Housing Officer and other staff, giving a holistic service to customers and other clients.

You’ll be working with us 7 hours a day on Thursday’s and Friday’s. Additionally, as part of a job share, 7 hours a day on every other Wednesday. The salary listed is calculated on a pro-rata basis.

Main Responsibilities

You’ll be the Administrative Officer at our Area office in Glasgow. At the heart of our team; handling a range of administrative activities to ensure smooth continuation of service by:

• Receiving calls and handling correspondence from customers and applicants.
• Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters.
• Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur.
• Administer and monitor customers’ rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis; including the administration of direct debits and standing orders.
• Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Operations Manager when required.
• Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments.
• Ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.
• To maintain manual/computerised records of developments and customers.
• Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc as requested.

We are looking for a self-motivated and organised individual to provide administrative support to our Regional Relationships Managers in order to help maintain and grow our network of supporters across the UK. Our Regional Relationships team manages our community fundraising networks, which provide a crucial income stream to fund life-saving research and support for people affected by blood cancer. The Regional Relationships Manager plays an important part in enabling us to raise money to fund life-saving research and support for the blood cancer community.

We are delighted to be offering this new and exciting opportunity to join our expanding Community Link Worker Programme as Programme Support Officer. This is a National role in which you will be providing specialist support to the Programme Lead in the delivery and development of the current Community Link provision.

The Community Link Worker Programme supports people to identify barriers to their overall wellbeing and link them with the appropriate tools and community support to overcome these. Our link workers are based locally within GP surgeries across the country and as such our stakeholder engagement is a huge part of the role of

Programme Support Officer.

We are keen to attract someone who can create and deliver a programme of communication activities to promote the service including web presence and social media, and can support digital development activities including online presentations, short videos and digital inclusion work. We are also keen that the person will be

proficient in data and reporting, or willing to learn. The successful applicant will also be responsible for ensuring the programme is linked with the wider Link Worker national forum and be included in national events.

The Programme Support Officer will support the development of the whole programme by being a point of contact for enquiries relating to the programme and an important part of the role will involve data collection, analysis and reporting to ensure we are meeting our contractual obligations and targeting resources appropriately

through gap analysis. The successful applicant will work with the Programme Lead to generate ideas, design and develop new proposals and provide the project management expertise to implement these.

A basic admin function is also an expectation of the role.

You’ll be joining a positive and motivated team with a supportive culture. We are committed to getting the best out of each other, and being the change we want to see.

What we’re looking for

If you are competent in data and social media, are organised, efficient and proficient in project management techniques. If you are forward thinking, a self starter and driven, can work on your own autonomy and are flexible and adaptable to changing priorities and can demonstrate an understanding of health inequalities and are committed to reducing these. If you are inquisitive about new digital developments and will bring these to the team and are qualified to SCQF Level 7 or above in a relevant discipline including digital, development, community development , project management, project development then we would love to hear from you.

Further information about this job

This a fixed term role until 31st March 2023 37.5 hours per week, mainly Monday to Friday but some flexibility will be required.

This is a national role and will involve home working, with some travel to other locations across the country as required, all taking into account current restrictions. Depending on your location, the office location can be confirmed on appointment.

Benefits of working with us

• 28 days holiday plus a bank holiday allowance (pro rata for part time staff)
• Enhanced employer pension contribution
• Life assurance benefit scheme
• Flexible working patterns to help with work life balance
• Training and development opportunities
• 24/7 access to employee assistance programme
• Cycle to work scheme

Due to the success of our school counselling services we are recruiting additional school counsellors in West Lothian.

You will be a qualified counsellor with a Diploma or equivalent and be registered with a professional body. In return we offer excellent development opportunities and a focus on staff wellbeing.

Project Coordinator North West Glasgow (1 post)

The Pathfinder project is an Award Winning Scottish Youth Employability Partnership programme delivered between DRC Youth Project and WorkingRite

This exciting new post will support young residents aged 16 -24 from North West Glasgow within the project boundaries. Using WorkingRite’s relational work-based mentoring model, you will prepare young people for work placements with local businesses and support them in their placements while they learn new skills and gain confidence. It’s a simple model that works – 80% of our young people who complete the WorkingRite programme progress to full time jobs or apprenticeships

Project Coordinator South Glasgow (1 post)

This project is a partnership project between New Gorbals Housing Association, Glenoaks Housing Association, Elderpark Housing Association and WorkingRite, an award winning Scottish youth employability charity.

This exciting new post will support young tenants and young residents from South Glasgow within the project boundaries. Using WorkingRite’s work-based mentoring method, you will prepare young people for work placements with local businesses and support them in their placements while they learn new skills and gain confidence. It’s a simple model that works – 80% of young people who complete the WorkingRite programme progress to full time jobs or apprenticeships.

For all of the positions available we require a Project Co-ordinator who can:

• Self-start and work on own initiative

• Work as part of a high functioning team

• Engage and motivate young people

• Build strong relationships with businesses

• Work to targets

• Offer new and creative ideas

• Deliver accredited and certificated learning opportunities

You will be confident, have excellent communication skills and be well organised with experience in working on employability programmes. Above all, you must be enthusiastic and want to support young people who have support needs.

The successful candidate will join our Equality and Employment Rights and Business Development Team. Reporting to the Business Development Manager the post holder will provide practical administration and business support in regards to case management and strategic administration task(s) in key areas.

Duties

• To support and organise internal and external events, including team meetings, training, stakeholder meetings and prepare agendas and papers and minute meetings.
• To provide efficient administrative support, including managing and facilitating contacts and ensuring regular administrative tasks are completed timeously, to ensure maximum operational efficiency is achieved.
• To record, maintain, extract, organise and collate any project, funding, audit, case management or statistical information as required.
• To manage communications to and from stakeholders.
• Keep all records safe, confidential and accessible for future retrieval.
• Develop the quality of the office systems and procedures in use.
• Undertake any further strategic administrative work as requested.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

Inverclyde has experienced increasing numbers of drug related deaths in recent years, with 33 people being lost in 2019 alone. Inverclyde has received funding from the Drug Deaths Task Force in Scotland to improve its capacity to respond quickly to people who have recently experienced a near-fatal overdose. Moving On Inverclyde will host a peer support worker to work alongside the liaison nursing team, providing follow-up support to encourage patients to engage with local services which can help keep them safe and support their recovery.

Moving On Inverclyde is a community-based third sector service supporting adults affected by problematic substance use (alcohol and drugs) in Inverclyde.

We are seeking a peer support worker with personal lived experience of alcohol and/or drug issues. You will need to provide evidence of a period of at least 2 years of stability in your own recovery. Experience of health or social care work; and working with or helping individuals who have an alcohol and/or drug problem is essential. A relevant qualification at a minimum level of HNC or SVQII is essential.

This will be a full time post (35 hours per week) for a fixed term of 12 months. Salary will be £24,000 per annum. The post may involve some unsocial hours (by negotiation). The post will be based at Moving On Inverclyde offices in Jamaica St., Greenock.

Please see below for the job description.

We are recruiting 2 Post Diagnostic Dementia Link Workers to be based in Crown House, Greenock, working as part of the multi-disciplinary Older Peoples Mental Health Team in Inverclyde.

The Dementia Link Worker provides Post Diagnostic Support for people who have received a diagnosis of Dementia. You will work with individuals and their families for a minimum of a year, providing flexible and proactive advice, information and support around aspects which will enable them to live well with Dementia for as long as possible.

Inverclyde was chosen as the implementation site for the Dementia Care Coordination project. The Post Diagnostic Support Link Workers will support developments and improvements in local service provision.

The successful applicant will have a recognised professional qualification in social care, social work, nursing, occupational therapy, community work, counselling or other related occupations to a minimum of SVQ Level 3 or Nursing grade 5.

Full driving licence and access to a vehicle during working time essential.