Children's Hearings Scotland
Children's Hearings Scotland
Children's Hearings Scotland (CHS) was established by the 2011 Act to support members of the national Children's Panel and their National Convener; Our vision is of a Children's Hearings System where everyone works together, making sure that all children and young people are heard, respected, valued, cared for and protected. If you share our vision and apply, you will be making a real difference to the lives of vulnerable children and young people.

Current vacancies

Communications Lead

  • Full time or Part time
  • £39,407 – £44,228
  • Hybrid - Thistle House, , Edinburgh
  • Closing 22nd May 2022

Why apply for this role?

As communications lead, you will be responsible for developing and managing both our internal and external communications strategy. You will have the opportunity to be at the heart of delivering our organisational vision and our change agenda.

The role is critical in enabling and supporting communications relating to our commitment to reform, delivery of ‘The promise’ and children’s rights, care and justice. You will have the opportunity to be at the centre of delivering hearings system re-design and bringing the internal volunteer community with us on a journey of significant transformational change. Your insight and vision will be crucial in helping to win hearts and minds through this change process and facilitating their engagement and feedback. Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Develop and embed our communications policy and strategy to support our strategic ambitions

• Promote a consistent brand across all communications, ensuring colleagues are trained and supported in corporate style/brand guidelines

• Lead and manage internal / external communication plans

• Management and development of our internal communications tools (MS TEAMS)

• Creative input and development of national campaigns

Our Communications team

Our communications team comprises of an in-house graphic designer, internal and external communications officers and the communications lead. The role of the team is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications. You will lead this small and dynamic team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Shortlist
Closed vacancies
This vacancy has now closed

Area Convener

  • Management Board
  • Unpaid
  • Tayside
  • Closing 21st March 2021

Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We need a committed volunteers across Scotland to take on the role of Area Convener. Area Conveners don’t sit on Children’s Panels, but instead manage the work of volunteers in their local area.

What will you be doing?

You’ll be managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of children and young people; able to lead and be part of teams; a strong communicator, listening as well as talking. You’ll also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of the children's hearings system.

Where are we looking?

We are looking for an Area Convener in: Tayside.

Shortlist
This vacancy has now closed

Role

Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We are looking for a committed and enthusiastic person to take on the volunteer role of Depute Area Convener. Depute Area Conveners play a key role by supporting the local Area Convener in the leadership of local volunteers.

What will you be doing?

Supporting the local Area Convener, you’ll be managing a team of volunteers to recruit, select, quality assure and manage concerns or complaints in your area. You’ll be working with local partners, communicating with Panel Members and leading on and implementing national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of infants, children and young people and improving their outcomes and experiences; able to lead and be part of a team; a strong communicator. You should also be familiar with working with volunteers and be able to demonstrate a strong commitment to and understanding of the ethos of the children’s hearings system.

Where should you be based?

We are looking for a Depute Area Convener in Fife

Shortlist
This vacancy has now closed

Practice & Policy Lead

  • Full time or Part time
  • £39,497 – £44,010
  • Edinburgh (currently working remotely)
  • Closing 27th June 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an energetic and dynamic team leader who can support, drive and deliver our legislative and practice reforms as we deliver The Promise. You will be open minded, a key influencer and a strategic thinker who can steer us through our complex legislative environment. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of the children’s hearing system to lead our practice function. Applying your expert professional knowledge, you will play an integral part in the successful management of the hearings process, by providing excellent practice and legal advice directly to our volunteer Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to lead, drive and deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Top job! Head of Practice & Policy

  • Full time
  • £66,249 – £72,759
  • Edinburgh (currently working remotely)
  • Closing 27th June 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an energetic and dynamic leader who can drive our legislative and practice reforms as we deliver The Promise. You will be open minded, a key influencer and a strategic thinker who can lead us through our complex legislative environment. You will be a true relationship builder with an impressive track record of collaboration and networking. You will add real value to our Senior Leadership Team with your insight and be prepared to lead from the front.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have a fantastic opportunity for a strategic and forward thinking leader to head up our Practice and Policy team. You will have relevant experience and connections to the Children’s hearing System and will be responsible for leading, directing and developing practice and policies across CHS. Your focus will be on ensuring that practice and policy support organisational objectives, and the effectiveness of Panel Members to achieve the best interventions and outcomes for infants, children, young people and their families.

You will have a sound understanding of our missions, vision and values and be able to use your extensive experience to develop corporate strategies and meaningful objectives which promote national policy, drive and maintain quality standards, and lead to positive demonstrative outcomes.

You will facilitate and nurture best practice across the service; actively encourage and promote the contribution to practice and policy from all staff; and maximise efficiency and effectiveness through integration and inclusion.

Educated to degree level or equivalent you must be able to evidence your recent commitment to continuing your professional development in your area of work. You must also possess a leadership/management qualification and have significant demonstrable experience in leadership, problem solving, planning and decision making.

If you think that you can help to shape and improve practice and policy to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Top job! Management Accountant

  • Part time
  • £39,497 – £44,010 pro-rata
  • Edinburgh (currently working remotely)
  • Closing 18th July 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an experienced management accountant who can support, monitor, and drive our financial processes and procedures. You will be strategically minded and an excellent communicator who can provide professional accountancy support to enable Children’s hearings Scotland to make the most effective use of our resources. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in supporting us to deliver this change.

Our Finance team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of public sector accountancy to join us as a Management Accountant. Applying your expert professional knowledge and experience, you will play an integral part in the successful management of the of our financial processes. We are looking for someone who can provide excellent advice, guidance, and oversight on all aspects of our Finance and Budget management.

As our Management Accountant, you will develop and maintain effective and proactive working relationships between the Finance Team and our operational teams, working with support services colleagues to source and deliver appropriate solutions to meet our business requirements. You will ensure the implementation of our Finance policies and procedures brings consistency of practice, fairness and equality in relation to budget management.

You will review the effectiveness of our administrative financial policies, systems and procedures to ensure continuous improvement and enable our growth as we move forward.

You will be a key player working with our internal and external auditors to provide relevant information and access and brining their recommendations forward.

Day to day, you will manage our capital/asset accounting including appraisal, post appraisal and asset register maintenance, verification, depreciation and disposal of fixed assets. You will support the payroll function and liaise with our pension providers and HM Revenue and Customs as required.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Top job! Area Support and Improvement Partner

  • Full time
  • £49,395 – £54,006
  • Lanarkshire, Dumfries & Galloway but required to work across Scotland
  • Closing 12th September 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We are looking for a strategic and organised leader, with proven ability to quickly build sustainable relationships with both internal and external stakeholders. You must be able to lead, drive and deliver change and improvement within a statutory body that delivers its legislative functions with a volunteer community and demonstrate a sound understanding of our mission, vision and values and how to embed change at a local and national level.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS is committed to #keepthepromise. We will work with the care community and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Area Support & Improvement team

We now have an exciting opportunity for an enthusiastic individual with relevant experience to work with the Lanarkshire, Dumfries & Galloway Support teams. You will work alongside our Area Support Teams and their local leaders (Area Conveners) providing strategic and operational support, and will play a vital role in ensuring that CHS delivers on The Promise so that we meet the expectations of children, young people and partners, when it comes to providing the best possible hearings experience. Knowledge and experience of using Quality Improvement to drive change for improvement is essential.

Our Area Support and Improvement Partners are responsible for driving improvement and change initiatives locally, and enabling national consistency. These posts are key to building relationships with our partners at a local level, looking for opportunities to implement change that improve hearings for the children and young people attending them, both now and in the future.

Most of the nine Area Support and Improvement Partners are responsible for supporting more than one Area Support Team, and you will be required to travel regularly across your local area, and occasionally across Scotland when it is within government guidance to do so. You will also be supported to work from home.

You will be required to work outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Communications Officers

  • Full time or Part time
  • £27,208 – £29,879
  • Edinburgh (currently working remotely)
  • Closing 19th September 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive communications professionals to join our Communications Team in two exciting new roles: Internal Communications Officer and External Communications Officer.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

These roles will play a key part in supporting brand development, growing our external profile and delivering consistent communications for the organisation. We are looking for previous experience of working within a communications team, with a sound understanding of developing and delivering campaigns, and content across a range of different platforms, for different audiences.

Our Communications team

These roles sit within the Communications team which is responsible for brand marketing, campaigns, internal and digital communications and PR at Children’s Hearings Scotland.

Our role is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications.

Whilst these roles have an internal/external focus, you will be working within a small and dynamic team, and there will be opportunities to gain experience working across the communications mix.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Practice and Policy Advisor

  • Full time
  • £32,800 – £36,023
  • Edinburgh
  • Closing 26th October 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Children’s Rights and Inclusion Coordinator

  • Full time
  • £32,800 – £36,023
  • Edinburgh
  • Closing 26th October 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

Children’s Hearings Scotland (CHS) aims to improve the outcomes of Scotland's children and young people. We recruit, train and support volunteer Panel Members, who make legal decisions in children’s hearings, and Area Support Team members, who provide support and guidance to those Panel Members locally. Find out more about us here.

We now have an exciting opportunity for a motivated and child-centred individual with relevant professional and/or lived experience to help support our Panel and AST Members and National Team embrace and embed our new Children’s Rights and Inclusion Strategy.

Applying your combined expert professional knowledge of inclusion and participation with your experience of designing and delivering consultation and engagement activities with people who have lived experience, you will facilitate the integration of the Children’s Rights and Inclusion Strategy across our organisation. This can be found here.

It is CHS’ ambition that through the embedding of this strategy, it will change children’s hearings for the better as we work towards Scotland’s ambition of our children growing up loved, safe and protected so that they can realise their full potential.

This post entails working closely with the CHS volunteer community, the national team, including area support and improvement partners and national leads, key stakeholders and directly working with people with lived experience of the children’s hearings system. You will therefore need a sound knowledge base of relevant legislation, the UNCRC, and frameworks such as GIRFEC. You will provide accurate and timely support and advice to all the above so that the aforementioned strategy can be properly embedded with voice at the heart of all we do.

With the experience of translating strategy into operational practice, you will drive change to inform an improved way of working for CHS. One where implementation demonstrates our commitment to The Promise and delivering on the recommendations from the Independent Care Review.

You will receive ongoing coaching and mentoring to support you to play an integral and trusted part in the improved operation of the children’s hearings system as part of a fantastic team. You will also use your influencing and relationship-building skills to embed long-lasting change at a national level, within our Area Support Teams and most importantly, within children’s hearings.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Business Support Assistant (2 vacancies)

  • Full time
  • £24,384 – £26,236
  • Edinburgh
  • Closing 26th October 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We are looking for two exceptional administrators to join our Business Support Team, working closely with and in support of CHS’ national team, Board and Volunteer Community by providing a robust and proactive administration service. By enhancing our existing Business Support team, you will help our organisation to achieve its ambitious strategic plans.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Business Support team

We now have an exciting opportunity for two enthusiastic individuals with relevant administrative and business support experience to join our team. You will be supported by an experienced and established team of administrative professionals who will help guide you through our processes.

You will be an exceptional administrator who proactively enables continuous improvement in all that they do. You’ll excel at offering a positive and friendly approach, using your initiative to seek out opportunities to support your national team colleagues and other key stakeholders in meeting their work challenges and to improve administrative processes. As a highly motivated and well-organised individual you will demonstrate your ability to multi-task and meet competing demands. As a self-starter, you will be able to work independently and confidently but you will also be an excellent team player who thrives on working with and supporting others to achieve their goals.

In addition to providing generalist admin support, you will also be designated on a rotational basis to particular teams and functions, in order to build up your specialist administration knowledge. A demonstrable solid experience of providing PA, Human Resources, Governance, and volunteer community support will be particularly advantageous for this role.

You must be able to deliver exceptional administration and customer service within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality business support.

If you think that you can help to shape and improve our administrative practices to help us to achieve our mission, then this might be just the role for you.

You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Area Convener: South East Scotland

  • Management Board
  • Unpaid
  • South East Scotland - covering East Lothian, Mid Lothian & Scottish Borders
  • Closing 6th December 2021

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in South East Scotland (covering East Lothian, Mid Lothian and the Scottish Borders).

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Shortlist
This vacancy has now closed

Area Convener: Aberdeenshire

  • Management Board
  • Unpaid
  • Aberdeenshire
  • Closing 6th December 2021

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Shortlist
This vacancy has now closed

Data & Evidence Officer

  • Full time or Part time
  • £32,961 – £36,199
  • Edinburgh (currently working remotely)
  • Closing 7th December 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide high-quality data and evidence services to inform a wide-range of CHS’s work. Our Data & Evidence Officer will bring strong analytical ability combined with a supportive approach to not only produce and interpret data reports, but enable others to do the same.

You’ll need to have a keen eye for detail and be comfortable using business analytics software to navigate data - though we’ll provide training on our particular systems. Being able to explain complex and nuanced data and evidence in a clear and concise way is very important in this role, as it being able to ‘tell stories’ through data.

Data & Evidence at CHS

Our data and evidence function sits within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

CHS is at the start of a significant and exciting journey to improve the data that is available to us and how we use it. This role will deliver on a number of current and developing data and evidence needs to support decision-making, reporting and planning across the organisation.

Producing both regular and ad-hoc reports form part of the role, as well as supporting colleagues – both staff and volunteer – to understand and make use of data. We also work with colleagues to help them identify and specify their data needs and support them to access the right sources of information, whether that is internal or external.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Information Governance Records Officer

  • Full time or Part time
  • £27,341 – £30,025
  • Edinburgh (currently working remotely)
  • Closing 7th December 2021

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide practical data protection advice to the organisation in a supportive way, and deliver high-quality responses to statutory information requests received by CHS. Our Information Governance Records Officer will combine knowledge of relevant legislation and how this is applied in a Public Body setting with strong analytical skills and a customer focus.

You’ll work closely with our Information Governance and Data Protection Officer to ensure compliance with relevant information and records management legislation and support CHS to manage existing and emerging data protection risks effectively. A detail-focussed approach is key, as is the ability to deliver the role in a thoughtful and calm way. Clear and careful communication and the desire to deliver high-quality work are fundamental to this post.

Information Services at CHS

Records management, information governance and the statutory information request service sit within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

Our information governance and records management work is a mix of active management of risk, responsive provision of knowledgeable advice and resolution, and development and improvement work. Carrying out these functions will bring you in to contact with people and functions from across our whole organisation – staff, volunteers, our Board, and Local Authority Clerks – and we are committed to ensuring learning from one area is spread and used elsewhere.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Digital Planning and Engagement Analyst

  • Full time
  • £32,961 – £36,199
  • Edinburgh (currently working remotely)
  • Closing 10th January 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive digital professionals to join our Team in two exciting new roles: Digital Manager and Digital Planning and Engagement Analyst.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our Digital Team

This is an exciting opportunity to be part of our new digital team. The Digital team are critical to the success of CHS, responsible for both maintaining our current systems; ensuring we operate them as effectively and efficiently as possible alongside defining and delivering future digital strategy and improvement. Delivering an excellent customer service focused frontline and technical support service to our volunteer community is critical and management of our digital assets, including Chromebooks provided to volunteers to support their role.

Following significant Scottish Government investment, over the past 3 years we have developed and launched an exciting new digital platform that supports delivery of our core business and are now looking for a team to take our systems to the next level.

The Digital Planning and Engagement Analyst will be responsible for working across a range of stakeholders to translate identified business needs into effective, value adding digital solutions.

We need a Digital Planning and Engagement Analyst who can work with our technical partners and stakeholders to deliver against the strategy, work to continually improve our digital offer and importantly support our volunteer community to embrace digital systems to improve their volunteering experience with CHS.

We are looking for candidates with previous experience of working within a customer facing improvement focussed digital environment, ideally within a public sector context. Experience of delivery in a Digital First context and a blended Agile/Prince 2 project environment would be beneficial but most importantly enthusiastic, motivated, people centred individuals who have creativity and vision to shape and deliver our digital future.

Whilst these roles are CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Top job! Digital Manager

  • Full time
  • £39,497 – £44,228
  • Edinburgh (currently working remotely)
  • Closing 10th January 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive digital professionals to join our Team in two exciting new roles: Digital Manager and Digital Planning and Engagement Analyst.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our Digital team

This is an exciting opportunity to Lead and be part of a new digital team. The Digital team is critical to the success of CHS, responsible for both maintaining our current systems; ensuring we operate them as effectively and efficiently as possible alongside defining and delivering future digital strategy and improvement. Delivering an excellent customer service focused frontline and technical support service to our volunteer community is critical and management of our digital assets, including Chromebooks provided to volunteers to support their role.

Following significant Scottish Government investment, over the past 3 years we have developed and launched an exciting new digital platform that supports delivery of our core business and are now looking for a team to take our systems to the next level.

The Digital Manager will be responsible for visioning and implementing a digital strategy and offer that enables CHS to deliver within a re-designed hearings system. We are looking for a Digital Manager who can ensure we are achieving best value from our current systems while shaping and implementing strategies to maximise our future digital potential. We need a strong leader to line manage and coach our digital team to deliver our strategic digital aims.

We are looking for candidates with previous experience of working within a customer facing improvement focussed digital environment, ideally within a public sector context. We want a Digital Manager with experience of delivery in a Digital First context and a blended Agile/Prince 2 project environment. We need someone who is enthusiastic, motivated, people centred, and has the creativity and vision to shape and deliver our digital future.

Whilst this role is CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Project Co-ordinator

  • Full time
  • £27,341 – £30,025
  • Edinburgh (currently working remotely)
  • Closing 10th January 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive professionals to join our Team as a Project Coordinator.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our delivery of ‘The Promise’

This is an exciting opportunity to contribute to the administration, planning, coordination and reporting within Children’s Hearings Scotland’s (CHS) Programmes of work.

The successful candidate will work closely with our Programme Manager supporting the delivery of key projects sitting within the CHS Promise Programme, in line with the redesign objectives of the Children’s hearing system outlined in the Scottish Government’s “The Promise”, from the Independent Care Review. You will be responsible for driving and delivering the administration of our programme of work, and be required to support project leads with organisation and reporting.

The post holder will also work closely with the National Quality & Performance Lead to support the administration of reporting to support governance and improvement across the organisation.

We are looking for candidates who are highly organised, process driven and have previous experience in supporting projects through-out full project lifecycle, from initiation to close.

Whilst this role is CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

National Training Lead

  • Full time
  • £39,497 – £44,228
  • Edinburgh (currently working remotely)
  • Closing 10th January 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, enthusiastic and committed self-starter who has a passion for people development and learning. This is a great opportunity if you are looking to combine your aspirations of making the next step in your own learning and development career whilst making a positive and life changing difference to the lives of children and young people.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Supporting our Learning vision

You will play an integral part in enabling the organisation to deliver on its core functions of recruiting, training and supporting our volunteer community to make decisions in the best interests of children and young people.

You will thrive on working collaboratively with colleagues, external partners and key stakeholders, effectively contract managing the design and delivery of training programmes to our specialist volunteer community and our employees.

Educated to degree level or equivalent you will demonstrate that you’ve got the appetite to develop your own professional development as well as promoting our collective ambitions for change.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Practice & Policy Advisor

  • Full time or Part time
  • £32,800 – £36,023
  • Edinburgh
  • Closing 9th March 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist
This vacancy has now closed

Area Convener: Glasgow

  • Management Board
  • Unpaid
  • Glasgow
  • Closing 14th March 2022

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Glasgow.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at a local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Shortlist
This vacancy has now closed

Area Conveners: Argyll and Bute & Aberdeenshire

  • Management Board
  • Unpaid
  • Argyll and Bute & Aberdeenshire
  • Closing 5th May 2022

We are looking for volunteer Area Conveners to provider local leadership for our Area Support Team in: Argyll and Bute and for Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Shortlist
This vacancy has now closed

Feedback & Complaints Officer

  • Part time
  • £27,341 – £30,025 pro-rata
  • Edinburgh, Thistle House (Some remote working available)
  • Closing 9th May 2022

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities. This role provides a great opportunity to help vulnerable children and young people and their families and also to support our volunteer community by enhancing practice.

We are looking for someone with a proven track record in handling feedback and complaints. You’ll be the first point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

You’ll need a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s model complaints handling procedure.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the development of a more child friendly complaints policy and an improved feedback loop.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams, and be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders.

Feedback & Complaints at CHS

We are keen to enhance or feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our volunteer community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners.

Complaints sits within the practice and policy team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practical guidance for our volunteers.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Shortlist