Our new S.M.I.L.E Counselling Team Leader will lead and support the successful delivery and evaluation of our high-quality therapeutic counselling and support services, following the S.M.I.L.E Counselling service delivery framework and in line with BACP/COSCA (or equivalent) ethical frameworks and codes of practice. If you are not a member of BACP/COSCA you must be willing to complete the BACP proficiency.

This post involves delivering a counselling service across a number of Primary and High schools in West Lothian. The service is a bespoke service for young people 11-24 and will cater to the client needs. The post holder will also be expected to maintain supporting systems for the counselling service, including confidential record keeping, recording and producing statistical information, and evaluating the counselling within an outcome based framework

It is anticipated the post holder will primarily concentrate on delivering counselling to young people but will also provide some awareness raising training with staff.

S.M.I.L.E. Counselling has been providing a free counselling service to the Children and Young People of West Lothian over the last 6 years. Each year has been met with an increasing demand for our services and there has been no exception during the pandemic. Concentrating on the Scottish Government guidelines approaching the major lockdown months our Board of Trustees proactively worked with our Founder/CEO to develop a strategy ensuring that access to a therapeutic counselling service could continue particularly as we anticipated other services temporarily closing.

We have also been developing and expanding our self-funding and Training framework.

Of course, Young People are continuing to encounter mental well-being challenges, and the lifting of the lockdown restrictions has only highlighted the importance of the work our Board, Management, Counsellors, Trainers and Volunteers do.

We have this year:

• relocated to larger premises, trebling the size of our client space
• set up a Walk and Talk (Outreach) service
• created a counselling room taking account of the needs of neuro-divergent clients
• increased our School Counselling partnerships within West Lothian
• being named as a preferred supplier in 2 local authority areas
• engaged with local businesses and organisations to deliver mental well-being training
• designed, delivered, and have had validated an SQA Mental Wellbeing and Health Course
• delivered COSCA Certificate in Counselling Skills Courses
• increased our focus on self-funding with appointment of Marketing and Fundraising Co-ordinator

This post provides an exciting opportunity to join our Schools Counselling Team, delivering counselling in one, or two, Secondary Schools within West Lothian where S.M.I.L.E Counselling has established working relationships. The post holder will work with young persons from S1-S6 year groups providing a bespoke service to meet the individual client therapeutic needs. The post holder will also be expected to maintain supporting systems for the counselling service, including confidential record keeping and data input. This information is used to produce statistical data, and assists the evaluation of the counselling within an outcome based framework.

It is anticipated the post holder will primarily concentrate on delivering counselling to young people but may also provide some awareness raising training with staff.

Reporting: You will report to Clinical Team Leader

Place of work: S.M.I.L.E Counselling has been successfully establishing strong working relationships with several Secondary Schools across the region of West Lothian, where these posts will be situated.

Job Scope:

This post involves delivering an established counselling service within a Secondary school setting. Supported by your Clinical Team Leader, you will liaise with school Pupil Support to ensure a quality therapeutic service is delivered to the young people. The therapeutic work will consist of short-term counselling and potentially drop-in sessions and small group work. Group work would involve the education of mental wellbeing as opposed to group-therapy.

The post holder will also be expected to maintain robust supporting systems for the counselling service. This will include adhering to ethical guidelines and GDPR on keeping confidential record keeping. In addition to record keeping, the post holder is also responsible for the recording of client attendance, and the evaluation of counselling through an outcome-based framework. This is supported by our Office 365 Forms and data capture.

While the post holder will primarily concentrate on delivering counselling to young people, they may also be requested to provide some awareness raising training with teaching staff.

Main Job Activities:

1. To offer a specialised counselling service to young people who have experienced mental health issues.
2. To use a variety of approaches to adapt to the client. Depending on competence these may include, play therapy, music therapy, art therapy and small world to name but a few.
3. To contribute towards enhancing relationships with statutory and non-statutory organisations, promoting the service to ensure appropriate referrals.
4. To liaise with pupil support and assist in the management of the school counselling waiting lists, where applicable, in consultation with the Clinical Team Leader.
5. To maintain confidentiality (including client notes, statistical information).
6. To play an active part in the evaluation of the service through. This is achieved by the identification of service outcomes through the use of and the development of recording and evaluation tools.
7. To assist in fund-raising opportunities through ensuring full and accurate data collation is maintained, following GDPR guidelines.
8. To keep a working knowledge of developments in services for young people within West Lothian.
9. To operate within child protection guidelines and the GIRFEC principles.
10. To attend regular peer supervision sessions with our external supervisor in line with BACP guidelines.
11. To attend regular organisational supervision with the Clinical Team Leader

Responsibilities of S.M.I.L.E Counselling Staff:

• Manage and prioritise workload and ensure that deadlines are met.
• Work flexibly and cooperatively with members of S.M.I.L.E Counselling towards the aims and objectives agreed by the organisation.
• Maintain positive and constructive working relationships with all colleagues.
• Undertake relevant professional development activities and training as agreed with Clinical Team Leader.
• Undertake other duties relevant to the post and on occasion other wider duties pertinent to S.M.I.L.E Counselling strategic objectives.
• Maintain confidentiality, as appropriate, with sensitive or privileged information, including day-to-day observance of Data Protection and GDPR guidelines.
• Adhere to all internal and external S.M.I.L.E Counselling policies, procedures, systems and guidelines, and contribute constructively, as required, to their ongoing development.
• You must have your own practitioner insurance and be registered with BACP / COSCA
• Access to a car and a full driving licence may be beneficial
• If necessary, from time to time, work outside normal working hours for which time off in lieu (TOIL) will be given.
• Secure premises, as necessary.
• Have regard for your own personal health and safety and that of those around you.

Essential:

• BACP, COSCA or equivalent membership and experience of young person counselling in accordance to the BACP competence scales;
• Being organised and able to multitask to tight deadlines.
• Knowledge of, or experience of work, in the areas of children and young people, safeguarding and child protection.
• Comfortable working with statistical data, computers and software packages (Office 365) used to produce monitoring and evaluation reports Desirable:
• Familiarity in working within young people within a school environment;
• Display a Creative, inspirational and positive
• Ability to embrace and drive through change

S.M.I.L.E Counselling is a leading children and young person’s counselling Charity currently based at Fairbairn House, 6 Fairbairn Place, Livingston, EH54 6TN. Counsellors currently work from the office or in Schools. Provisions are in place should the Scottish Government impose further restrictions as a result of Covid-19. S.M.I.L.E have previously successfully maintained a counselling service delivered remotely via Zoom Pro video, Teams and telephone.

S.M.I.L.E Counselling has a proud but short history. Since 2015 our CYP counselling services have provided high quality professional counselling support for children and young people who are struggling with issues in their lives. We welcome everyone through our door and are always non-judgemental. We are a small sized charity expanding quickly, a mixture of our funding coming from our training delivery and contracts, Trusts and Foundations.

As well as delivering individual CYP counselling, we are proud of our recent expansion into the training arena in which we deliver a variety of counselling and mental wellbeing programmes including COSCA Counselling Skills, ASIST, SMHFA and our customised mental wellbeing and health (M.W.A.H.) training.

Our Vision is to build a brighter future for all the children and young people of West Lothian and Scotland by offering mental health support when they need it most.

Our Aim is to provide, develop, and co-ordinate a confidential accessible counselling and training service for all those in West Lothian and throughout Scotland.

Our Values:Always compassionate and caring

• Connecting and empathetic with people
• Starting from each person’s needs and respecting them
• Non-judgemental
• Respecting and supporting people’s choices, decisions, and aspirations
• Keeping people as safe as possible
• Respecting confidentiality and boundaries
• Striving to be accessible, inclusive, and empowering

Due to our development and growth, we are now in the position to recruit several new and exciting positions.

Are you an experienced administrative professional with leadership experience, looking for a new challenge that can combine your excellent organisational skills with making a real impact in your community? If so… we might be the place for you!

S.M.I.L.E Counselling is a registered charity in Livingston, providing much needed counselling and support to the young people of West Lothian. Constituted in 2015, we aim to deliver a bespoke outreach counselling service to young people to get them into a good place where they feel Supported, Motivated, Inspired, Leading to self-determination and Empowered to make their own positive choices.

We have been steadily growing our impactful team and now we need to add extra robustness to our administrative function. We are looking for an Administration Team Leader to join our admin team.

What would you be doing?

Your role would see you working closely with our Manager and CEO and would see you being responsible for ensuring that all our administrative processes are managed efficiently and effectively. You would also be responsible for a small team, which we have plans to grow. Your day-to-day duties would include;

• Overseeing the running of the S.M.I.L.E office, creating opportunities for continuous improvement in all areas of business administration and financial support
• Be the face and voice of S.M.I.L.E for our users whether in person, over the phone or email, helping them feel welcome and comfortable and signposting when necessary
• Build and maintain excellent relationships across the team, with key stakeholders (including S.M.I.L.E volunteers and supporters), community members and suppliers
• Managing a small team of administrative staff, ensuring support and development of these individuals to ensure the performance of the administration function remains high
• Ownership our data management processes, ensuring accurate and secure databases
• Managing the workflow of all our administrative processes, ensuring that work is distributed evenly through the team to ensure consistent delivery
• Responsible and accountable for processing and interpreting our referrals, data, and evaluation and feedback forms and turning the insight into clear management reports
• Support events coordination/delivery and meeting organisation, including preparing papers and minute-taking
• Leading the efforts on our Social Media strategy, creating content in line with our comms plan and updating all channels; Facebook, Instagram, LinkedIn, Twitter, YouTube and our website ensuring all contact is answered
• Supporting our fundraising activities ensuring that we have clear line of sight on the plans, expectations and lessons learned
• Basic bookkeeping – being responsible for tracking the financial aspects of S.M.I.L.E, ensuring accurate records of all donations, training revenue streams and payment of invoices.
• Supporting our staff and volunteers by creating onboarding packs and surfacing CPD opportunities
• Executive Assistant duties as required to support the board and CEO

What’s in it for you?

• A competitive salary
• Fixed office hours with the opportunity for TOIL
• Generous Annual leave
• Company pension plan OF 6% employer contribution
• 20% off all West Lothian Leisure memberships as S.M.I.L.E Staff
• Excellent training and development opportunities
• A chance to be part of a vision that will be instrumental in implementing change in mental health for young people

What are we looking for?

We’d like someone who has previous senior administrative or office manager experience, and are looking for them to be able to demonstrate to a high level:

• Excellent organisation and time management skills, efficiently prioritising a varied workload
• Diary management and stakeholder engagement
• Experience of using a range of digital tools and systems to manage data and improve efficiency. We also ask that you are a competent user of the MS Office Suite, as well as file sharing software Sharepoint.
• Experience of coordinating a range of meetings and events, from small scale business meetings to large scale public events
• Experience of leading and managing small, impactful teams would be beneficial.
• A good understanding of mental health issues and working with young people
• Experience of working in an office environment, providing professional administration and support to a wide team
• Outstanding communication skills across a diverse staff and client range
• Proactive in approach and deeply passionate about continuous improvements in how we work

Please note that due to the nature of our work, we can only appoint an individual if they pass sufficient Disclosure Scotland clearance.

Due to our development and growth, we are now in the position to recruit several new and exciting positions.

Are you an experienced administrative professional, looking for a new challenge that can combine your excellent organisational skills with making a real impact in your community? If so… we might be the place for you!

S.M.I.L.E Counselling is a registered charity in Livingston, providing much needed counselling and support to the young people of West Lothian. Constituted in 2015, we aim to deliver a bespoke outreach counselling service to young people to get them into a good place where they feel Supported, Motivated, Inspired, Leading to self-determination and Empowered to make their own positive choices.

We have been steadily growing our impactful team and now we need to add extra robustness to our administrative function. We are looking for an Administration assistant to join our admin team.

What would you be doing?

Your role would see you working closely with our Training Team Leader and the training team and would see you being responsible for ensuring that all our administrative processes are managed efficiently and effectively. Your day-to-day duties would include;

• Supporting the running of the S.M.I.L.E Training Division, creating opportunities for continuous improvement in all areas of business administration and financial support
• Be the face and voice of S.M.I.L.E Training for our students whether in person, over the phone or email, helping them feel welcome and comfortable and signposting when necessary
• Build and maintain excellent relationships across the team, with key stakeholders (including S.M.I.L.E volunteers and supporters), community members and suppliers
• Responsible for the data management processes, ensuring accurate and secure databases for all training
• Managing the workflow of all our administrative processes, ensuring that work is distributed evenly through the team to ensure consistent delivery
• Responsible and accountable for processing and interpreting our referrals, data, and evaluation and feedback forms and turning the insight into clear management reports
• Support events coordination/delivery and meeting organisation, including preparing papers and minute-taking
• Supporting the efforts on our Social Media strategy, creating content in line with our comms plan, ensuring all contacts are answered
• Basic bookkeeping – being responsible for tracking the financial aspects of S.M.I.L.E, ensuring accurate records of training revenue streams and payment of invoices.
• Supporting our trainers and students by creating onboarding packs and plans for their courses

What’s in it for you?

• A competitive salary
• Fixed office hours with the opportunity for TOIL
• Generous Annual leave
• Company pension plan OF 6% employer contribution
• 20% off all West Lothian Leisure memberships as S.M.I.L.E Staff
• Excellent training and development opportunities
• A chance to be part of a vision that will be instrumental in implementing change in mental health for young people

What are we looking for?

We’d like someone who has previous senior administrative or office manager experience, and are looking for them to be able to demonstrate to a high level:

• Excellent organisation and time management skills, efficiently prioritising a varied workload
• Diary management and stakeholder engagement
• Experience of using a range of digital tools and systems to manage data and improve efficiency. We also ask that you are a competent user of the MS Office Suite, as well as file sharing software Sharepoint.
• Experience of coordinating a range of meetings and events,
• A good understanding of mental health issues and working with young people
• Experience of working in an office environment, providing professional administration and support to a wide team
• Outstanding communication skills across a diverse staff and client range
• Proactive in approach and deeply passionate about continuous improvements in how we work

Please note that due to the nature of our work, we can only appoint an individual if they pass sufficient Disclosure Scotland clearance.

Our new S.M.I.L.E Counselling Team Leader will lead and support the successful delivery and evaluation of our high-quality therapeutic counselling and support services, following the S.M.I.L.E Counselling service delivery framework and in line with BACP/COSCA (or equivalent) ethical frameworks and codes of practice. If you are not a member of BACP/COSCA you must be willing to join and complete the BACP Certificate of proficiency.

Offer of post is subject to a successful PVG and 2 references. The post will be subject to a 9-month probationary period.

This post involves delivering an established counselling service within a Secondary school setting. Supported by your Clinical Team Leader, you will liaise with school Pupil Support to ensure a quality therapeutic service is delivered to the young people. The therapeutic work will consist of short-term counselling and potentially drop-in sessions and small group work. Group work would involve the education of mental wellbeing as opposed to group-therapy.

The post holder will also be expected to maintain robust supporting systems for the counselling service. This will include adhering to ethical guidelines and GDPR, on keeping confidential records. In addition to record keeping, the post holder is also responsible for the recording of client attendance, and the evaluation of counselling through an outcome-based framework. This is supported by our Office 365 Forms and data capture.

While the post holder will primarily concentrate on delivering counselling to young people, they may also be requested to provide some awareness raising training with teaching staff.

S.M.I.L.E Counselling is a leading children and young person’s counselling Charity currently based at Fairbairn House, 6 Fairbairn Place, Livingston, EH54 6TN. Counsellors currently work from the office or in Schools. Provisions are in place should the Scottish Government impose further restrictions as a result of Covid-19. S.M.I.L.E have previously successfully maintained a counselling service delivered remotely via Zoom Pro video, Teams and telephone.

Job Scope:This post involves delivering an established counselling service within a Secondary school setting. Supported by your School Team Leader, you will liaise with school Pupil Support to ensure a quality therapeutic service is delivered to the young people. The therapeutic work will consist of short-term counselling and potentially drop-in sessions and small group work. Group work would involve the education of mental wellbeing but not group-therapy.

The post holder will also be expected to maintain robust supporting systems for the counselling service. This will include adhering to ethical guidelines and GDPR, on keeping confidential records. In addition to record keeping, the post holder is also responsible for the recording of client attendance, and the evaluation of counselling through an outcome-based framework. This is supported by our secure online system with data capture.

While the post holder will primarily concentrate on delivering counselling to young people, they may also be requested to provide some awareness-raising training with teaching staff and parents.

Reporting: Schools Counselling Team Leader

Place of work:S.M.I.L.E Counselling has been successfully establishing strong working relationships with several Secondary Schools across the region of West Lothian, where this post is situated.

S.M.I.L.E Counselling is a leading children and young person’s counselling Charity currently based in Livingston. We are now looking for a Treasurer to join our team. This is a voluntary position.

As a Treasurer at S.M.I.L.E. Counselling, your responsibilities will be:

• Fulfilling the duties of a trustee of a Scottish charitable company

• Keeping the accounts; completing and recording financial transactions

• Financial Reporting: keeping the Board and the membership informed of the financial position of the Charity

As such the treasurer should have an understanding of financial matters and be committed to the aims and objectives of the Charity.

Time commitment -: Approximately 3-6 hours per month including attending monthly Board meeting.

Travel expenses will be reimbursed along with membership of the Employee Assistance Scheme.