We are looking for a passionate, enthusiastic and organised team player to play a crucial role in supporting the UK-wide regional relationships team of Bloodwise – the blood cancer charity.
If you have a flair for administration, excellent customer/supporter service skills with a can-do attitude, and are passionate about working to support people affected by blood cancer then this could be the job for you!
The Supporter Relations Team is a productive, fast paced environment focussed on providing the best possible experience for our supporters.
The main purpose of this role is to support a framework that ensures we deliver excellent customer service to our supporters from the beginning of their journey with Bloodwise. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining an accurate database.
Reporting to the Senior Supporter Relations Manager, you will be experienced in delivering first class customer service and proficient in administrational tasks. The Supporter Relations Assistant will support all fundraising teams as well as the wider organisation and will play a key role to increase our income and reach. As a key, central point of contact for our external and internal audiences, there is a stronger need than ever to ensure that interactions are properly captured, managed and developed to maximise the lifetime value of every supporter.
Our teams work hard every day to make a true difference in the lives of those affected by blood cancer. We are proud to support them with a range of benefits, recognition and many options for agile working. All contributing to a strong work/life balance. We also have various learning opportunities to support you in your development and help you grow to realise your potential and shape a career with Bloodwise.
This is an exciting time to be joining Bloodwise. Our new CEO has already brought new energy, insight and ideas to the organisation and there is a real buzz as we look to the future building on all the great work that has gone before.
The Fundraising and Marketing Directorate raises over £15m, but we need to grow income significantly over the next five years to fund the life changing scientific breakthroughs in blood cancer research. The Regional Relationships & Supporter Relations Team will play a pivotal role in this income growth and the Regional Relationships Manager role will be responsible for significantly growing income across Scotland.
This is a new role within a dynamic and energetic team which will work closely with the Lead Regional Relationships Manager to help implement a programme of change to galvanise the huge potential of our supporters in these areas and help us make the step change in income to drive the research discoveries which will save lives.
We offer a supportive working environment with lots of potential for learning and development.