The Supporter Relations Team plays a pivotal role in building relationships with our supporters and supporting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The majority of tasks within this role must be completed in the office, and therefore you will be required to work from the office based in Edinburgh.

We’re really proud of the impact we’ve already had on behalf of people affected by blood cancer, and our fundraising strategy seeks to grow our income to help us achieving our mission of beating blood cancer within a generation. The Regional Relationships Team plays a pivotal role in this income growth and the Regional Relationships Manager will be responsible for significantly growing income across their region.

You will be responsible for maintaining relationships with our current network of regional fundraising volunteers as well growing our volunteer and community group network to help drive income growth across the region and ensure the Regional Relationships Team can achieve its strategic objectives.

This is a homebased role and you will be expected to travel across Scotland, therefore you must be able to drive and have access to a vehicle insured for business use.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The post holder will take responsibility to help build lasting relationships with our supporters through written and verbal communication and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and supporting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining accurate data on our CRM system.

We are looking for a pro-active, positive and passionate Supporter Relations Coordinator to join our team. We’re looking for a strong communicator who can build strong relationships with supporters and who can coach and motivate fellow team members.

This is a great opportunity to join our dynamic and dedicated Supporter Relations Team. We are a fun and supportive team within a charity that’s collaborative and supportive, and where you’ll be given every opportunity to grow, develop and succeed whilst truly making a difference to people affected by blood cancer.

Key Responsibilities

Our job is to help us stop people dying from blood cancer, improve patients’ quality of life and stop people getting a blood cancer in the first place. You will be successful in your role if you are as ambitious as we are about beating blood cancer.

Your role will be to provide fundraising and administration support across the Fundraising directorate’s income generating activities. This involves providing outstanding customer service to our supporters via telephone, email, social media, and mail. The Supporter Relations Coordinator is required to balance their time between coaching, deputising in the Supporter Relations Manager’s absence and managing supporter enquiries and registrations for fundraising appeals and campaigns, as well as processing donations and sending thank you letters.

A high attention to detail, in addition to the ability to manage multiple priorities simultaneously, is essential. The Supporter Relations Coordinator will be a skilled problem solver, resolving issues as they arise by communicating effectively and efficiently with colleagues across the charity.

We’re really proud of the impact we’ve already had on behalf of people affected by blood cancer. The Regional Relationships Team plays a pivotal role in fundraising and the Regional Relationships Co-ordinator is a key part of this team, providing outstanding administrative and logistical support to our Regional Relationships Managers.

Our Regional Relationships team manages our community fundraising networks, which provide a crucial income stream to fund life-saving research and support for people affected by blood cancer.

The Regional Relationships Coordinator will provide administrative support to our network of regional managers across the country. By managing the logistics, data and materials which support regional fundraising, they will be central to maintaining and growing our network of supporters and maximising our income.

This is a fixed term maternity cover role for 9 months.

Further information can be found on our website

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and supporting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation. The main purpose of this role is to deliver excellent customer service to our supporters from the beginning of their journey with Blood Cancer UK. Our processes need to be as efficient and effective as possible to get the best from our supporters. This role will take responsibility to help build lasting relationships through written and verbal communication with our supporters and ensure efficient administration of donations and maintaining accurate data on our CRM system.