Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We need a committed volunteers across Scotland to take on the role of Area Convener. Area Conveners don’t sit on Children’s Panels, but instead manage the work of volunteers in their local area.

What will you be doing?

You’ll be managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of children and young people; able to lead and be part of teams; a strong communicator, listening as well as talking. You’ll also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of the children's hearings system.

Where are we looking?

We are looking for an Area Convener in: Tayside.

Role

Children’s Panel Members are trained to take part in children’s hearings and make important decisions with and for infants, children and young people.

We are looking for a committed and enthusiastic person to take on the volunteer role of Depute Area Convener. Depute Area Conveners play a key role by supporting the local Area Convener in the leadership of local volunteers.

What will you be doing?

Supporting the local Area Convener, you’ll be managing a team of volunteers to recruit, select, quality assure and manage concerns or complaints in your area. You’ll be working with local partners, communicating with Panel Members and leading on and implementing national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

You’ll be enthusiastic and committed to securing the rights of infants, children and young people and improving their outcomes and experiences; able to lead and be part of a team; a strong communicator. You should also be familiar with working with volunteers and be able to demonstrate a strong commitment to and understanding of the ethos of the children’s hearings system.

Where should you be based?

We are looking for a Depute Area Convener in Fife

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an energetic and dynamic team leader who can support, drive and deliver our legislative and practice reforms as we deliver The Promise. You will be open minded, a key influencer and a strategic thinker who can steer us through our complex legislative environment. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of the children’s hearing system to lead our practice function. Applying your expert professional knowledge, you will play an integral part in the successful management of the hearings process, by providing excellent practice and legal advice directly to our volunteer Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to lead, drive and deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive communications professionals to join our Communications Team in two exciting new roles: Internal Communications Officer and External Communications Officer.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

These roles will play a key part in supporting brand development, growing our external profile and delivering consistent communications for the organisation. We are looking for previous experience of working within a communications team, with a sound understanding of developing and delivering campaigns, and content across a range of different platforms, for different audiences.

Our Communications team

These roles sit within the Communications team which is responsible for brand marketing, campaigns, internal and digital communications and PR at Children’s Hearings Scotland.

Our role is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications.

Whilst these roles have an internal/external focus, you will be working within a small and dynamic team, and there will be opportunities to gain experience working across the communications mix.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

Children’s Hearings Scotland (CHS) aims to improve the outcomes of Scotland's children and young people. We recruit, train and support volunteer Panel Members, who make legal decisions in children’s hearings, and Area Support Team members, who provide support and guidance to those Panel Members locally. Find out more about us here.

We now have an exciting opportunity for a motivated and child-centred individual with relevant professional and/or lived experience to help support our Panel and AST Members and National Team embrace and embed our new Children’s Rights and Inclusion Strategy.

Applying your combined expert professional knowledge of inclusion and participation with your experience of designing and delivering consultation and engagement activities with people who have lived experience, you will facilitate the integration of the Children’s Rights and Inclusion Strategy across our organisation. This can be found here.

It is CHS’ ambition that through the embedding of this strategy, it will change children’s hearings for the better as we work towards Scotland’s ambition of our children growing up loved, safe and protected so that they can realise their full potential.

This post entails working closely with the CHS volunteer community, the national team, including area support and improvement partners and national leads, key stakeholders and directly working with people with lived experience of the children’s hearings system. You will therefore need a sound knowledge base of relevant legislation, the UNCRC, and frameworks such as GIRFEC. You will provide accurate and timely support and advice to all the above so that the aforementioned strategy can be properly embedded with voice at the heart of all we do.

With the experience of translating strategy into operational practice, you will drive change to inform an improved way of working for CHS. One where implementation demonstrates our commitment to The Promise and delivering on the recommendations from the Independent Care Review.

You will receive ongoing coaching and mentoring to support you to play an integral and trusted part in the improved operation of the children’s hearings system as part of a fantastic team. You will also use your influencing and relationship-building skills to embed long-lasting change at a national level, within our Area Support Teams and most importantly, within children’s hearings.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We are looking for two exceptional administrators to join our Business Support Team, working closely with and in support of CHS’ national team, Board and Volunteer Community by providing a robust and proactive administration service. By enhancing our existing Business Support team, you will help our organisation to achieve its ambitious strategic plans.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Business Support team

We now have an exciting opportunity for two enthusiastic individuals with relevant administrative and business support experience to join our team. You will be supported by an experienced and established team of administrative professionals who will help guide you through our processes.

You will be an exceptional administrator who proactively enables continuous improvement in all that they do. You’ll excel at offering a positive and friendly approach, using your initiative to seek out opportunities to support your national team colleagues and other key stakeholders in meeting their work challenges and to improve administrative processes. As a highly motivated and well-organised individual you will demonstrate your ability to multi-task and meet competing demands. As a self-starter, you will be able to work independently and confidently but you will also be an excellent team player who thrives on working with and supporting others to achieve their goals.

In addition to providing generalist admin support, you will also be designated on a rotational basis to particular teams and functions, in order to build up your specialist administration knowledge. A demonstrable solid experience of providing PA, Human Resources, Governance, and volunteer community support will be particularly advantageous for this role.

You must be able to deliver exceptional administration and customer service within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality business support.

If you think that you can help to shape and improve our administrative practices to help us to achieve our mission, then this might be just the role for you.

You may be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in South East Scotland (covering East Lothian, Mid Lothian and the Scottish Borders).

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide high-quality data and evidence services to inform a wide-range of CHS’s work. Our Data & Evidence Officer will bring strong analytical ability combined with a supportive approach to not only produce and interpret data reports, but enable others to do the same.

You’ll need to have a keen eye for detail and be comfortable using business analytics software to navigate data - though we’ll provide training on our particular systems. Being able to explain complex and nuanced data and evidence in a clear and concise way is very important in this role, as it being able to ‘tell stories’ through data.

Data & Evidence at CHS

Our data and evidence function sits within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

CHS is at the start of a significant and exciting journey to improve the data that is available to us and how we use it. This role will deliver on a number of current and developing data and evidence needs to support decision-making, reporting and planning across the organisation.

Producing both regular and ad-hoc reports form part of the role, as well as supporting colleagues – both staff and volunteer – to understand and make use of data. We also work with colleagues to help them identify and specify their data needs and support them to access the right sources of information, whether that is internal or external.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

We’re looking for someone who can provide practical data protection advice to the organisation in a supportive way, and deliver high-quality responses to statutory information requests received by CHS. Our Information Governance Records Officer will combine knowledge of relevant legislation and how this is applied in a Public Body setting with strong analytical skills and a customer focus.

You’ll work closely with our Information Governance and Data Protection Officer to ensure compliance with relevant information and records management legislation and support CHS to manage existing and emerging data protection risks effectively. A detail-focussed approach is key, as is the ability to deliver the role in a thoughtful and calm way. Clear and careful communication and the desire to deliver high-quality work are fundamental to this post.

Information Services at CHS

Records management, information governance and the statutory information request service sit within a small, focussed team at CHS. As a team, we provide a range of services, structures and support to the organisation concentrating on aspects of information, assurance and performance. The need to ensure that the work of CHS as a public body is well-informed, appropriately documented and delivered in a way that is legislatively compliant is forefront for us as we deliver our work and support and advise our colleagues.

Our information governance and records management work is a mix of active management of risk, responsive provision of knowledgeable advice and resolution, and development and improvement work. Carrying out these functions will bring you in to contact with people and functions from across our whole organisation – staff, volunteers, our Board, and Local Authority Clerks – and we are committed to ensuring learning from one area is spread and used elsewhere.

Building effective working relationships and gathering a strong understanding of the diverse activities within CHS are important building blocks to how we deliver our work.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive digital professionals to join our Team in two exciting new roles: Digital Manager and Digital Planning and Engagement Analyst.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our Digital Team

This is an exciting opportunity to be part of our new digital team. The Digital team are critical to the success of CHS, responsible for both maintaining our current systems; ensuring we operate them as effectively and efficiently as possible alongside defining and delivering future digital strategy and improvement. Delivering an excellent customer service focused frontline and technical support service to our volunteer community is critical and management of our digital assets, including Chromebooks provided to volunteers to support their role.

Following significant Scottish Government investment, over the past 3 years we have developed and launched an exciting new digital platform that supports delivery of our core business and are now looking for a team to take our systems to the next level.

The Digital Planning and Engagement Analyst will be responsible for working across a range of stakeholders to translate identified business needs into effective, value adding digital solutions.

We need a Digital Planning and Engagement Analyst who can work with our technical partners and stakeholders to deliver against the strategy, work to continually improve our digital offer and importantly support our volunteer community to embrace digital systems to improve their volunteering experience with CHS.

We are looking for candidates with previous experience of working within a customer facing improvement focussed digital environment, ideally within a public sector context. Experience of delivery in a Digital First context and a blended Agile/Prince 2 project environment would be beneficial but most importantly enthusiastic, motivated, people centred individuals who have creativity and vision to shape and deliver our digital future.

Whilst these roles are CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, motivated and proactive professionals to join our Team as a Project Coordinator.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Our delivery of ‘The Promise’

This is an exciting opportunity to contribute to the administration, planning, coordination and reporting within Children’s Hearings Scotland’s (CHS) Programmes of work.

The successful candidate will work closely with our Programme Manager supporting the delivery of key projects sitting within the CHS Promise Programme, in line with the redesign objectives of the Children’s hearing system outlined in the Scottish Government’s “The Promise”, from the Independent Care Review. You will be responsible for driving and delivering the administration of our programme of work, and be required to support project leads with organisation and reporting.

The post holder will also work closely with the National Quality & Performance Lead to support the administration of reporting to support governance and improvement across the organisation.

We are looking for candidates who are highly organised, process driven and have previous experience in supporting projects through-out full project lifecycle, from initiation to close.

Whilst this role is CHS based and you will be working across all areas of the National Team and Volunteer community, you will also be working closely with our partner organisation The Scottish Children’s Reporters Administration (SCRA) and our contracted technology partners.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At Children’s Hearings Scotland we are looking for creative, enthusiastic and committed self-starter who has a passion for people development and learning. This is a great opportunity if you are looking to combine your aspirations of making the next step in your own learning and development career whilst making a positive and life changing difference to the lives of children and young people.

Our organisation recruits, trains and supports empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people, and our network of 22 Area Support Teams provide support to Panel Members locally. We are committed to #KeepThePromise to Scotland’s infants, children and young people, and you would be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

Supporting our Learning vision

You will play an integral part in enabling the organisation to deliver on its core functions of recruiting, training and supporting our volunteer community to make decisions in the best interests of children and young people.

You will thrive on working collaboratively with colleagues, external partners and key stakeholders, effectively contract managing the design and delivery of training programmes to our specialist volunteer community and our employees.

Educated to degree level or equivalent you will demonstrate that you’ve got the appetite to develop your own professional development as well as promoting our collective ambitions for change.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

We’re looking for an analytical thinker and collaborative team player who can support, develop, and implement effective practice and policy advice for our CHS community. You will have experience unpacking complex legislation and creating resources to support our Panel Members and Area Support Teams. You will be an outstanding and engaging team player who can prioritise workload and deliver on the technical detail across multiple fronts.

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

CHS has signed-up to deliver The Promise and in that we will work with young people and our partners to redesign Children’s Hearings over the next 5-years. This is possibly the most exciting time to work at CHS as you will play a key role in these reforms.

Our Practice & Policy team

We now have an exciting opportunity for an enthusiastic individual with relevant experience of practice and policy to join our team. Applying your expert professional knowledge, you will play an integral part in developing and implementing effective practice information and resources for Panel Members. You will work with our National Training Lead to ensure that training materials are developed and maintained in line with current legislation and the National Convener’s practice advice for Panel Members. Your relevant legal knowledge regarding the children’s hearings system and child protection will be particularly advantageous for this purpose.

As a confident self-starter you will also drive initiatives and work in close partnership with key stakeholders on various national practice improvements and programmes. You will take on responsibility for coordinating the work of a newly established bank of Independent Report Writers, managing the end-to-end process of the independent report writer’s function.

Playing an integral and trusted part in the successful management of the hearings process, you and your team will be responsible for providing sound practice advice and guidance to Children’s Hearings Scotland volunteers and staff.

You will be required to travel across Scotland and work on occasion outside CHS’ normal working hours to meet the requirements of the job.

You must be able to deliver high quality support, information and advice within a volunteer centric organisation ensuring a sound understanding of our mission, vision and values and have a real passion for delivering high quality policy and practice.

If you think that you can help to shape and improve practice to achieve better hearings then this could be just the position for you.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

We are looking for a volunteer Area Convener to provider local leadership for our Area Support Team in Glasgow.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at a local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

We are looking for volunteer Area Conveners to provider local leadership for our Area Support Team in: Argyll and Bute and for Aberdeenshire.

At Children’s Hearings Scotland we recruit, train and support empathetic and committed volunteers. Our 2,500 volunteer Panel Members take part in children’s hearings, making decisions with and for infants, children and young people. Our network of 22 Area Support Teams provide support to Panel Members locally.

We are committed to #KeepThePromise to Scotland’s infants, children and young people. You will be joining us during an exciting period of change as we redesign the children’s hearings system with our partners and people with lived experience.

What will you be doing?

Managing a team of volunteers and developing new ways of working for your area. You’ll be working with local partners, communicating with Panel Members and leading on national improvements at the local level. You will also make sure that the views of young people are heard and acted upon within your area.

Who are we looking for?

An enthusiastic person who is committed to securing the rights of children and young people. You will be able to lead and be part of a team, a strong communicator and have the ability to listen and respond. You should also be able to demonstrate a strong commitment to and understanding of the ethos, values and principles of Children’s Hearings Scotland.

Who are we looking for and why work at Children’s Hearings Scotland (CHS)?

At CHS we recruit, train and support empathetic and committed volunteers across Scotland. Our volunteer roles are Panel Members and Area Support Team (AST) members.

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities. This role provides a great opportunity to help vulnerable children and young people and their families and also to support our volunteer community by enhancing practice.

We are looking for someone with a proven track record in handling feedback and complaints. You’ll be the first point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.

You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our volunteer community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.

You’ll need a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s model complaints handling procedure.

Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the development of a more child friendly complaints policy and an improved feedback loop.

You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams, and be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders.

Feedback & Complaints at CHS

We are keen to enhance or feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our volunteer community so it’s important to understand what that means and get the balance just right.

You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners.

Complaints sits within the practice and policy team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practical guidance for our volunteers.

Life at CHS

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.

At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.

We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.

Why apply for this role?

As communications lead, you will be responsible for developing and managing both our internal and external communications strategy. You will have the opportunity to be at the heart of delivering our organisational vision and our change agenda.

The role is critical in enabling and supporting communications relating to our commitment to reform, delivery of ‘The promise’ and children’s rights, care and justice. You will have the opportunity to be at the centre of delivering hearings system re-design and bringing the internal volunteer community with us on a journey of significant transformational change. Your insight and vision will be crucial in helping to win hearts and minds through this change process and facilitating their engagement and feedback. Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Develop and embed our communications policy and strategy to support our strategic ambitions

• Promote a consistent brand across all communications, ensuring colleagues are trained and supported in corporate style/brand guidelines

• Lead and manage internal / external communication plans

• Management and development of our internal communications tools (MS TEAMS)

• Creative input and development of national campaigns

Our Communications team

Our communications team comprises of an in-house graphic designer, internal and external communications officers and the communications lead. The role of the team is to engage with our 3,000 strong volunteer community, and to raise the profile of who we are and what we do. We live and breathe our vision, mission and values, and the team is passionate about delivering quality, creative communications. You will lead this small and dynamic team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

We’re looking for a dynamic national lead who can support, drive and improve our policy and practice reforms as we deliver The Promise. This is a very exciting time to join CHS as you will have the opportunity to directly influence practice and policy and help improve the lives of children in Scotland. You must have an in-depth working knowledge of Children’s Hearings and be committed to improving outcomes for children. You will be an outstanding and engaging collaborator who can prioritise workload and deliver on the technical detail across multiple fronts.. For further information on how to apply or an informal discussion, please see contact details below.

Key Responsibilities

• Manage the Practice and Policy Advisors.
• Collaborate and engage with national partner agencies to improve practice and policy.
• Implement the National Convener’s strategy to meet s8 of the Children’s Hearings (Scotland) Act 2011 (‘advice to hearings’).
• Research, develop and write organisational policy and procedures.
• Develop and update practice information and resources.
• Lead the development of good hearings management
• Ensure that all training is developed in accordance with legislation and practice.
• Conduct complaint and concern investigations and reviews.
• Response and expert support to colleagues and members of our volunteer community.
• Continuously improve the effectiveness of the Practice and Policy function.

Our Practice & Policy Team

The Practice and Policy Team comprises of eight staff who are responsible for supporting panel members across Scotland to make some of the most difficult decisions in public life in Scotland. We proactively gather feedback to improve practice and policy at every opportunity. The Team provides high quality expertise and collaborates with a wide range of national stakeholders. At the core of our work is a shared vision that everything we do enhances the rights of children. We aim to be strategic, credible, influential and drive change.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for children. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for children.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

If you are looking to take your career to the next level in the field of Information and Performance, this could be the role for you. We’re looking for a dynamic national lead to lead our work on planning, performance management, data and information (including Information Governance.

This is a very exciting time to join CHS as we have signed-up to deliver The Promise and we are working with young people and our partners to redesign Children’s Hearings over the next 5-years. You will play a key role in supporting us to deliver this change.

You will lead how CHS manages and uses data and uses it to inform redesign and how we operate in the future and ongoing improvement. Following implementation of a new digital system in 2020 CHS now has access to a wide range of data and you will be responsible for leading the design and delivery of Management Information systems and dashboards in support of continuous service improvement and redesign.

For further information on how to apply or having an informal discussion about the role, please see information at the end of the advert.

Key Responsibilities

• Lead the development, production and delivery of integrated strategic corporate and operational business/corporate and parenting plans

• Manage, review and enhance CHS’ organisational planning and performance management cycle

• Implement and manage an effective organisational performance management system which meets statutory reporting requirements and delivers measureable improvements

• Lead CHS’ approaches to, and improvements of, the management and use of data, including the implementation of a data strategy

• Lead the Information Governance / data protection and security functions and services to meet statutory and organisational needs.

• Lead the effective management of a high-quality statutory information request service (answering SARs, FOISAs, EIRs) to the public and other external enquirers.

• Take the lead role in enhancing and championing national approaches of quality management and measurement of quality.

• Highlight and play a lead role in managing and escalating risks and key issues across the accountability areas through the appropriate governance arrangements.

• Promote and specify improvements to relevant digital systems to ensure that they continue to meet the needs of CHS and its volunteer community.

Our Information and Performance team

The Information and Performance team comprises of Data & Evidence Officer, IG & Data Protection Officer, IG Records Officer and yourself as the Information and Performance Lead. You will be responsible for the management of the three officers in the team. The Team provides high quality expertise and collaborates with a wide range of national stakeholders.

At the core of CHS’s work is a shared vision that everything we do enhances the rights of children. We aim to be strategic, credible, influential and drive change.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for children. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for children.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As a Practice and Policy Advisor at CHS, no two days will be the same. You will work closely with staff and volunteers to deliver consistent, high-quality practice advice and guidance relating to children’s hearings. This is an exciting opportunity to change and improve children’s hearings as you will be joining CHS at a key time in the Redesign of the Children’s Hearings System and will help us prepare to welcome 16 and 17 year olds into the system next year. For information on how to apply, please see bottom of the advert.

Key Responsibilities

• Support the Practice and Policy Lead in developing practice information for Panel Members in response to changes in legislation or policy.

• Respond quickly and effectively to requests for practice and policy advice from CHS volunteers.

• Co-ordinate the work of a Bank of Independent Report Writers including recruitment, commissioning, quality assurance and ongoing support and development.

• Work closely with the Children’s Hearings Scotland Learning Academy to ensure that all national training is developed in accordance with legislation, practice information and policy.

• Support the Practice and Policy Lead to work in partnership with other stakeholders on policies to improve practice in the Children’s Hearings System leading to better outcomes for children and young people.

Our Practice and Policy Team

Our practice and policy team comprises of two Practice and Policy Advisors, a Practice and Policy Lead and the Head of Practice and Policy. The role of the team is to provide high-quality advice and guidance to our 3,000 strong volunteer community. We work across all departments and with our external partners to drive change to improve hearings for children and young people.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As HR/OD Assistant, you will have the opportunity to support the delivery of our people strategy and be at the heart of delivering our organisational vision.

This is an exciting time to join the CHS HR/OD team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your insight will be crucial in delivering high quality HR/OD services and facilitating ongoing engagement through this change. You will be working within a small HR/OD team continuing to build our People Culture and ensure that CHS is a great place to work now and in the future.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Provide administrative support to the HR/OD Lead and Coordinator in relation to policy development and review, working in partnership with our CHS Staff Forum to ensure that all employment and organisational development procedures, processes and people related activities best fit CHS, legislation and remain current and sustainable;
• Provide first line support to managers and manage the HR inbox;
• Together with the HR/OD Coordinator, continuous improvement of efficient systems and procedures which support the daily functions of the HR/OD Team, ensuring information is managed appropriately and in accordance with data protection requirements;
• Act as first point of contact for line manager and forward queries as required.
• Payroll, people finance and contract administration

Our HR/OD team

Our HR/OD team comprises currently of HR/OD Lead and HR/OD Coordinator. The role of the team is to support our National Team consisting of just under 50 colleagues. We want to support our people in working toward our vision and mission, and the team is passionate about delivering quality as well as creative HR/OD service. You will support this small, dynamic and innovative team while collaborating with other departments and teams across the wider organisation.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As Digital Support Analyst, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering while working with variety of stakeholders across CHS.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering high quality Digital services to our customers. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• Provide day-to-day and periodical reporting of issues, usage and performance metrics across whole of Microsoft Azure Tenancy in CHS

• Monitor, analyse, and resolve incidents for our users in our Azure infrastructure.

• Install, configure, and administer applications, including Teams in Azure.

• Perform regular reviews, document systems, processes, and procedures (CHS Technical Run book).

• Escalate cases to appropriate staff as necessary to ensure case are closed in a timely fashion.

• Follow up on issues via e-mail, ticketing system, and phone calls with our customers.

• Communicate technical issues and solutions to CHS users and partners in clear, business terms.

• Provide support and maintenance around CHS current IT hardware for both our staff and volunteer community.

• Interact with customers to identify IT problems and troubleshoot expediently.

• Communicate ticket status information to all team members.

• Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues.

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer, Digital Frontline Support and Digital Technical Lead . The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.

Why apply for this role?

As Digital Support Lead, you will have the opportunity to play a central role in continuous improvement of CHS Digital offering through leading on Digital Support while working with variety of stakeholders across CHS.

This is an exciting time to join the CHS Digital team as the organisation continues to evolve in line with the delivery of ‘The Promise’ and wider transformation. Your skills and insight will be crucial in delivering and improving our Digital services. You will be working as part of a small and dynamic digital team with opportunities for professional development in line with the Digital strategy.

Please find instructions on how to apply at the bottom of the page.

Key Responsibilities

• To establish and enable a skilled, responsive and effective CHS IT Frontline support service in line with ITIL best practice guidelines and develop a relationship with the CHS Technical Support Team to enable a cohesive end to end support offer.

• To manage CHS Digital assets including community chromebook estate (approx. 2000 units) to ensure close control, suitability for function and return on investment.

• To manage the community chromebook external supplier contract responsible for the Chromebook deployment, re-deployment and warranty service.

• Ensure CHS is offering excellent frontline customer service support to the CHS volunteer community that is responsive to their needs and helps to grow their digital skills and confidence.

• Ensure issues are triaged effectively and technical issues identified and escalated appropriately and in line with agreed SLAs.

• Coaching and mentoring of the wider CHS Team on support themes to enable knowledge and skills transfer to enable a sustainable internal expertise base for this work ongoing.

• Asset management and hardware strategy for CHS Scots devices (IT and Telephony) including engagement with ITECs for IT and device support issues.

• Ensure all CHS assets issued and the data are secure and protected at the physical and first level of user access ie the physical end user device;

• Ensure anti threat software is deployed across the CHS issued end user devices for anti-virus\spam threats and other software or code based threats;

• Ensure the development and continued support of business continuity and disaster recovery planning for end user devices, this will include contingency testing as necessary;

Our Digital team

Our Digital team comprises currently of Digital Strategy and Delivery Manager, Digital Engagement Analyst, Digital Operations Officer, Digital Frontline Support and Digital Technical Lead . The role of the team is to delivery digital services and development to our National team (~50) and CHS Community (~2500). We want enable the National Team and CHS community to provide positive outcomes for children, infants and young people. The team is passionate about delivering high quality and innovative digital service.

Life at CHS

Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of 22 Area Support Teams made up of 400 volunteers who support Panel Members in their local communities.

As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values HERE as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme - you check out our full benefits summary HERE.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during application and assessment process, and upon joining us.